I received a call yesterday from Chris @ JEEP. He asked what my issue was, at which point, I asked, "Didn't Shane pass along this information to your resolution team?". Then he made reference to the rack & pinion boot seeping at 29K miles. He wanted to know what I wanted. I advised when I got the news from Hatch Motor Co. that this part was leaking, I felt that it should last longer than 29K miles. I'd like it replaced at no cost to me. I mentioned one on this forum who is on his third at 40K miles. When I mentioned the service bulletin, his comment was that simply because it was issued does not mean that JEEP is responsible for replacement. Calmly, I told Chris that obviously this is a problem as there was a bulletin issued, and I'm not the only one having the problem. I mentioned this forum, and that Hatch wanted $699 for part, and the rest in labor totaling $1252. I advised him that Hatch stated 4.5 hours for replacement, yet the bulletin states 2.5 hours to complete the task. That's a two hour discrepancy at $110 an hour. Then he said I'd have to take it back to dealership for inspection (again), and when I mentioned Chris at Hatch who advised and gave me the quote for repair, his comment was that he spoke with Hatch and they have no record of conversation regarding this part which needs replacing. I advised I have the hard copy for replacement and labor costs. He then asked if I wanted to make the appointment, and I told him he could schedule and return my call. Then, he said the reason for this is to be sure that this isn't my fault, and I assured him it's never been off road, only driven highway. Depending on their findings, he stated JEEP is willing to cover at least 50% of cost, perhaps more. The service bulletin is applicable to my model year, honestly, I'd think that JEEP could do the right thing, and stand behind what obviously is a defective and inferior part. Interesting to see how this will unfold.