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  #13  
Old 10-13-2010, 03:48 PM
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Re: Lesson learned!

that's a well deserved drool sir lol
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  #14  
Old 10-13-2010, 04:28 PM
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Re: Lesson learned!

What a jeep fan!
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  #15  
Old 10-13-2010, 04:31 PM
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Re: Lesson learned!

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Originally Posted by goforjeep View Post
What a jeep fan!
My first 2002 Grand was wrecked when a drunk driver ran a stop sign. 60 miles on the clock.

I immediately bought another and sold the repaired one to the bodyshop that fixed the wrecked one (you know they're never the same after a big hit).

Since then, 140,000 miles later, that Grand brought me much joy (and I'm keeping it for daily driving). I hope the next one does the same
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  #16  
Old 10-13-2010, 04:52 PM
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Re: Lesson learned!

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Originally Posted by wk2overland View Post
the dealership i used in NY told me that even though the shipping point was right down the road (buffalo) they could NOT go and get the truck, even though it was sitting there for days.
they said that they had tried once to pick up from the yard there and were looking right at the car with all the paperwork etc. and they still couldn't have it.
strange how that works.
This is the same way warranty part shipments work. Back in my GM days I had a transmission order for a customer that was literally 2 miles from the dealership in a staging warehouse. The dealer offered to pick it up for free but the shipper denied them stating it could only be delivered by the shipper (over one week later). Illogical processes like that make for bad customer experiences. It's sad, but that's how our government works too.
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  #17  
Old 10-13-2010, 06:59 PM
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Re: Lesson learned!

What I find amazing is that Jeep / Chrysler are not on these people to get sold orders to customers. Sure.... dealer stock can wait, but sold... come on Jeep.

I am stuck in Jessup, MD. If I don't have it by the Saturday evening, I am going to be severely pissed off!

Rant over.

Good luck getting your car GlowingGhoul.

Drumandfly
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  #18  
Old 10-13-2010, 08:16 PM
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Re: Lesson learned!



I went to the dealer tonight, and after thanking the sales manager for getting my Jeep moving, he casually told me that it wasn't delivered (though 18 new vehicles were).

Resisting the urge to strangle him, I asked him "When, then?". He just shrugged and said call tomorrow, after 1PM when he gets in. That's right, *I* need to call *them* tomorrow to find out where my Jeep is.

Now, I understand if he was told it was coming and it didn't arrive, it wasn't necessarily his fault, but then he should have assured me he'd be on the phone tomorrow morning to find out WTF!

Knowing all the details of my situation, he acted as though he couldn't care less.

Chrysler better get their f*****g dealerships up to a decent standard, because I can't imagine too many people spending $45k+ are willing to put up with this terrible, terrible customer service.
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  #19  
Old 10-13-2010, 08:31 PM
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Re: Lesson learned!

the plot thickens.
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  #20  
Old 10-13-2010, 08:34 PM
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Re: Lesson learned!

You're right to be angry. Did that sales manager not see the Manifesto ad? Pitiful.
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  #21  
Old 10-13-2010, 08:37 PM
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Re: Lesson learned!

And the second dealer who offered to get one for me "right away", never called back. $45k cash on the table, and I can't get a return phone call

Chrysler must be doing so well dealers can casually throw away sales.
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  #22  
Old 10-13-2010, 08:39 PM
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Re: Lesson learned!

People are just lazy, that's all it boils down too.
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  #23  
Old 10-13-2010, 08:53 PM
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Re: Lesson learned!

GG, relax and have your vacation now
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  #24  
Old 10-13-2010, 09:00 PM
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Re: Lesson learned!

honestly, i wouldnt put up for that...u are giving them $45K in cash, and they do not want to rush things, or try to make things better, if i was u, i would demand a discount, or aftermarket accessories...
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