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  #1  
Old 05-14-2014, 07:03 AM
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My Beta Testing is Over!

I just heard from my lawyer yesterday and Chrysler is going to buy back my Overland and I will be free from all the problems. I love cars, I have loved cars since I was 10 years old. I love to research and learn everything about them, I knew everything there was to know about the New 2014 Jeep Grand Cherokee Overland before I bought it, So I thought. I am a Engineer and I love playing with things trying to figure them out so all this new tech blinded me to the fact that so many people were having so many problem with the trucks. My problems started all most right away. Without going into details my Jeep has been in the shop well over a month during the 9 months that I have had it. The thing that bothers me the most is that the dealers get to a point every early that they can't fix it and Chrysler is little to no help to them often forcing them to give me back a broken car even though they know there is a problem. My Jeep is still a mess jumping radio stations, I think you have to hit every button twice to get things to work, my wife calls the Jeep Christine and refuses to drive it. I am getting out of this truck and don't know if I will get into a new one at this time I do enough Beta testing at my job that I get paid for, why should I pay Chrysler to there Beta testing for them when they don't listen anyway! There should be a Sticky post on this board for the people that have turned in there Jeep to Chrysler to post what dealer the left the POS at with a vin # and a list of problem so we can prevent any board members from accidentally buying one of these lemons. Mine will go back without and lemon law buyback on the title because I settled out of court and they will not have to say the car is bad, so they are free to sell it to someone without telling them.
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  #2  
Old 05-14-2014, 07:31 AM
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Re: My Beta Testing is Over!

Even though you don't want to go into specifics, what issues were you having with your Jeep? I don't think there is an issue with you posting what dealer you went to either.
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Old 05-14-2014, 07:56 AM
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Re: My Beta Testing is Over!

OK I will list what has been fixed first it's a short list, bad rear window seal installed bad at the factory, I rear differential had to be replaced because they couldn't stop it from leaking, after many weeks of work they replaced the air compressor that fixed the air suspension light from coming on but now sometimes when I come to a stop the nose dives and pumps back up, they say that is a known issue and they will be a fix in the future. Stuff not fixed, Climate control system in this car is crazy. It can't hold a stable temp it is either baking out of the car or freezing my feet, when I use my remote start sometimes it will reset the climate system. The radio will jump between XM stations at random, I get the service 911 system message daily, doors will not lock on first push sometimes takes 3 or 4. After I do get it to lock sometimes when I walk away it will honk at me and unlock. I have to push the hatch button on the remote 4 times or grab the handle release 2 times to get the hatch to open. After closing the hatch sometimes it will reopen for know good reason. Oh I forgot the uconnect system will send me and my friends random blank text messages that's always fun. The push button start sometimes will not work had to push it 5 times the other day since then it's been fine. The sunroof has been good! I am sure that I missed something but you get the picture and it is almost fun to see what it will do today never boring.

I don't want to post the name of the dealer yet because I have not completed the return process, the lawyer is saying it could take a month or so, don't want to poke the bear! I will say that the dealer has not been the problem they have worked hard to try to fix this thing Chrysler is the problem they are just putting up to many road blocks to ever getting the car right they should have given me a new car 6 months ago and they knew it instead they gave me a free extended lifetime warranty, tells you how much those cost the company. I will post the name of the dealer and the VIN# of the car when my deal is done.
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Old 05-14-2014, 09:06 AM
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Re: My Beta Testing is Over!

Good for you!

The ultimate revenge you could take against Chrysler for taking your new vehicle buying experience and turning it into a 9 month nightmare...is don't buy another Chrysler product again.

And if enough people did this (including myself), maybe Chrysler would get their act together when it comes to their poor track record with Quality Control. Let us know what you finally end up with.

The problems I'm having with my 2014 Overland are:

1) Radio keeps disconnecting from my Android cell phone. It used to only do this on a remote start, but now that I've synced my wife's iPhone 5S to the radio as well, every morning when I start the vehicle I have to manually connect my cell phone to the radio ("Settings", then click on my phone in the list to connect it).

2) HVAC issue - Hot air coming out from dash with the A/C on. I've read though there's is a TSB out to fix this. Will have to call Chrysler Customer Care and file a case number since it's just about impossible to get a dealership out my way to perform TSBs. This is the route I had to go when I had my Limited.

3) Drivers seat back feels like something broke inside...middle of my back up around my shoulder blades. Hopefully it's an easy fix and the whole seat doesn't need to be replaced.

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Old 05-14-2014, 09:26 AM
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My Beta Testing is Over!

GClimited on #1 it sounds like her phone is set as the primary phone on your jeep. We have the same issue when my wife or daughter get in my jeep. Especially if I'm near the car. It will always try to connect to the primary phone.


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Old 05-14-2014, 09:36 AM
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Re: My Beta Testing is Over!

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Originally Posted by chucksc View Post

GClimited on #1 it sounds like her phone is set as the primary phone on your jeep. We have the same issue when my wife or daughter get in my jeep. Especially if I'm near the car. It will always try to connect to the primary phone.
You might be on to something here chucksc. I'm pretty sure my phone is set for "Primary" (I'll double check this), but it baffled me as to why this only happens in the morning when I first start up my Jeep...and not from work when I go home.

My wife does leaves for work in the morning before me...walking right by my Jeep on her way to her car.
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Old 05-14-2014, 09:44 AM
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Re: My Beta Testing is Over!

Good for you, I'm glad you had a happy ending to this battle! Just curious, what were you symptoms for the bad back window seal? Is there a TSB out for it? Do you know your build date?
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Old 05-14-2014, 10:21 AM
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Re: My Beta Testing is Over!

The window was in the driver side rear window it was visibly mount wrong and I could here wind noise coming from it, I don't think there is a TSB for this. My Jeep was build in May of 2013.
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Old 05-14-2014, 10:29 AM
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Re: My Beta Testing is Over!

Wow that is a list of stuff gone bad, sad to hear it. Hopefully everything works out and you get a vehicle that you really like. What vehicles are you thinking about getting?
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Old 05-14-2014, 10:34 AM
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Re: My Beta Testing is Over!

It's a short list because of my towing needs. A later build jeep is still on the list but most likely I will get a Explorer Sport have to go drive one.
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Old 05-14-2014, 01:31 PM
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Re: My Beta Testing is Over!

Quote:
Originally Posted by Supertech30 View Post
The window was in the driver side rear window it was visibly mount wrong and I could here wind noise coming from it, I don't think there is a TSB for this. My Jeep was build in May of 2013.
Thanks for the update!
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Old 05-14-2014, 01:41 PM
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Re: My Beta Testing is Over!

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Originally Posted by Supertech30 View Post

Most likely I will get a Explorer Sport have to go drive one.
I was throughly let down when I test drove the new Explorer.

Handled more "truck like" than the GC, and the interior was cheap in comparison.
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