NAVTEQ and Jeep = Frustration - Page 2 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #13  
Old 02-13-2015, 03:24 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Oct 2013
Posts: 18
Thanks: 1
Thanked 1 Time in 1 Post
Rep Power: 1164
judal98 is on a distinguished road
Re: NAVTEQ and Jeep = Frustration

It is not up to NAVTEQ/HERE as to when a map update is realeased for a navigation system. NAVTEQ/HERE release maps on a quarterly basis. It is up to the vehicle manufacturer to purchase and authorize a release for their navigation system.

Reply With Quote
Sponsored Links
Advertisement
 
  #14  
Old 02-13-2015, 03:33 PM
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: May 2013
Location: Colorado
Posts: 3,950
Thanks: 72
Thanked 265 Times in 237 Posts
Rep Power: 46203
lstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond reputelstowell has a reputation beyond repute
Re: NAVTEQ and Jeep = Frustration

Quote:
Originally Posted by Hammerhead View Post
Our 2008 WK2 navigation didn't have our neighborhood of 614 homes on the map and all of the homes were built between 2004 and 2006.
The good news is it probably didn't also have the road with the bridge that is now a gaping hole into shark infested waters.

GPS is nice, but there are two accessories: eyes and road signs.
Reply With Quote
  #15  
Old 02-13-2015, 04:01 PM
Jim_in_PA's Avatar
Super Moderator

My Jeep: 2012 5.7L WK2
 
Join Date: Jul 2012
Location: SE PA (central Bucks County)
Posts: 4,303
Thanks: 779
Thanked 571 Times in 456 Posts
Rep Power: 96067
Jim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond repute
Garage
Re: NAVTEQ and Jeep = Frustration

Quote:
Originally Posted by judal98 View Post
It is not up to NAVTEQ/HERE as to when a map update is realeased for a navigation system. NAVTEQ/HERE release maps on a quarterly basis. It is up to the vehicle manufacturer to purchase and authorize a release for their navigation system.
Well...the fact remains that the map updates are only available direct from NAVTEQ/HERE for the systems in our Jeep vehicles. The $149 for the upgrade goes to them. I've been able to upgrade twice for my MY12 Summit. The current map file is dated 2014. I can appreciate the frustration of the folks with MY14 JGCs that haven't seen a map refresh since even a file dated 2014 will be way behind "reality"...as I experience in real life frequently.
__________________
2012 GC Overland Summit - Winter Chill with New Saddle interior. 5.7L HEMI V8 - Pirelli Scorpion Verde Plus "shoes" - LED fogs and DRLs



Day-job...Telecom Technical Sales
Avocations...Woodworking, Equestrian, Food, Photography
Reply With Quote
  #16  
Old 02-13-2015, 05:13 PM
SnoFire's Avatar
The Negotiator
 
Join Date: Jun 2011
Location: Wisconsin
Posts: 5,059
Thanks: 70
Thanked 169 Times in 132 Posts
Rep Power: 391034
SnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond repute
Garage
Re: NAVTEQ and Jeep = Frustration

Quote:
Originally Posted by silvermax04 View Post
If you are not interested in the thread then don't read it and comment on it. He has a legitimate complaint shared by many. everything on this entire site are first world issues pick your interest its a site for enthusiasts and people wanting to comment and find information on things just like this.

In dash systems obviously take longer than portable Garmins they always have but in all of my in dash systems I have not had one take this long.

And he should also be complaining to Jeep, Chrysler should be taking responsibility for their vendors like any good company should. They should be pressuring them to perform when there are issues and this is becoming an issue for some. If my ZF transmission that was designed and built entirely by ZF in Germany has internal problems they don't tell me to contact ZF directly to resolve the issues. though this is a more minor problem it is still an issue that at this point Chrysler needs to start taking some responsibility for. you obviously have no idea how customer vendor relations "should" work. cars now a days are a mix of parts and software from hundreds of vendors all over the world and Chrysler should manage their vendors and apply pressure when pressure is needed not wash their hands of it.

If you got better things in life to worry about than map updates then don't comment here and criticize people for wanting to talk about it. it may be pointless to you its not pointless to others.

Comparing a Transmission issue to an outdated Map update, Apples and oranges. 2 big different items that will affect Jeep, a map update really wont. Do you go to the grocery store and complain to the cashier that you don't like the packaging of an item and want them to update it? Do you think that customer service people at Jeep are going to push the complaint up when they know nothing about it or can't do a thing? Probably not. If your going to complain to Jeep about it, then go higher in the food chain or higher in Navteq. I'm not saying bend over and take it, I would also like an updated map but the map being outdate isn't going to make the world end like some people make it out to be. Complain about it to the company or people that can do something more for you.
__________________
1997 Jeep Grand Cherokee Laredo Silver I6 - Sold
2001 Jeep Grand Cherokee Laredo Black 4.0 I6- Sold
2014 Jeep Grand Cherokee Limited Max Steel V6 - SOLD

2016 GMC Sierra 1500 Iridium Tungsten - Current
Reply With Quote
  #17  
Old 02-13-2015, 06:18 PM
silvermax04's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Feb 2013
Posts: 3,354
Thanks: 255
Thanked 556 Times in 430 Posts
Rep Power: 30285
silvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond repute
Quote:
Originally Posted by SnoFire View Post
Comparing a Transmission issue to an outdated Map update, Apples and oranges. 2 big different items that will affect Jeep, a map update really wont. Do you go to the grocery store and complain to the cashier that you don't like the packaging of an item and want them to update it? Do you think that customer service people at Jeep are going to push the complaint up when they know nothing about it or can't do a thing? Probably not. If your going to complain to Jeep about it, then go higher in the food chain or higher in Navteq. I'm not saying bend over and take it, I would also like an updated map but the map being outdate isn't going to make the world end like some people make it out to be. Complain about it to the company or people that can do something more for you.
I am not comparing the importance of transmission problems with importance of a map update, I am comparing that they are both vendor parts that are an integrated part of the jeep that jeep should be taking the responsibility of making sure their vendors do what they are contracted with Chrysler to do. I can see you could not grasp that.

Actually yes I would expect customer service to push the concern up to the next level instead of dismissing it when asked, not as a catastrophic problem but as something to take note of and look into. This is how actions to resolve are started, they start at lower levels and make their way up, be nice if we could pick up the phone and call contracts or engineering directly but we cant. at what point do you think someone at the company should listen to a complaint like this and elevate it as a concern to look at, 3 years 4 years 7 years? I don't think asking at the point we are at now for someone at jeep to ask the next level of management is out of line. who says they cant do anything about it they most certainly can work with their vendors and apply pressure to try and highlight this as something to put more priority on and let their customers know they are going to do that instead of washing their hands of it.

No one is saying "this is going to make the world end" or that this is a critical problem but it is something that they should take a look at maybe elevate it a level and ask a few questions.

This is something you could obviously care less about so why come in this thread about map update frustrations and tell everyone here it is pointless and unimportant. Just because it is unimportant to you doesn't mean it is unimportant to others in this thread who want to talk about this. if you live in fast growing urban areas the maps often don't work right we pay a lot of money for these options and asking them to get us current maps in a reasonable amount of time is not a ridiculous thing to expect. critical issue hell no, something to take as an action to work with their vendors on accelerating yes, legitimate question jeep should address YES

read the subject of the thread before you come into it instead of telling us our concerns are pointless and criticizing the subject and causing trouble
Reply With Quote
  #18  
Old 02-13-2015, 06:18 PM
GCLimited's Avatar
Senior Member
My Jeep: 2015
 
Join Date: Apr 2013
Location: Mass
Posts: 1,191
Thanks: 14
Thanked 81 Times in 60 Posts
Rep Power: 52001
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: NAVTEQ and Jeep = Frustration

Quote:
Originally Posted by SnoFire View Post

BTW... Telling Jeep that they doesn't care about its customers because of no GPS update is just the frustration getting to you. Yes Jeep got their money from you and aren't doing a thing about the GPS (no different than buying something from an electronics store that needs a firmware update to fix an issue and they don't come out with it as fast as we would like).
I curious as to why you feel Jeep doesn't need to take responsibility for the delays at NAVTEQ...are they not one of many external companies Chrysler/Jeep has contracts with?



Sure the OP was venting to the wrong person, but they are "Chrysler Customer Care"...are they not? Their job is to listen to people like me for instance complain about transmission issues and such...areas I'm sure they aren't experts in either.
Reply With Quote
The Following User Says Thank You to GCLimited For This Useful Post:
  #19  
Old 02-13-2015, 09:32 PM
nicjak's Avatar
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Jul 2014
Location: victoria
Posts: 863
Thanks: 48
Thanked 120 Times in 106 Posts
Rep Power: 3044
nicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond reputenicjak has a reputation beyond repute
Re: NAVTEQ and Jeep = Frustration

Nobody except my self has tried to gain an update by doing what the unit suggests. Log onto navteq site it then tells you updates are only available through your jeep dealer lol but our jeep dealer then tells us otherwise. Its a vicious circle with no responsibility by either party.
__________________
2012, grand cherokee 5.7 overland.
Reply With Quote
  #20  
Old 02-14-2015, 01:11 PM
Member
 
Join Date: Nov 2013
Posts: 59
Thanks: 1
Thanked 14 Times in 9 Posts
Rep Power: 1167
ramblinman is on a distinguished road
Re: NAVTEQ and Jeep = Frustration

I have used Garmins for years. Last fall I bought a new Garmin for a trip to Europe. It came with lifetime updates for US and Europe. I was very happy with the performance of the Garmin in Italy. It has just about every POI I needed. The Jeep maps are a real disappointment. It doesn't have a lot of places in the US that the newest Garmin does. The Garmin is up to 2015.2. bit the Jeep map site has no update for a 2015 JGC. The map is still a 2014 map, and both use Mapteq. I'm not sure it would make a difference anyway with the Jeep map missing a lot of places that have been around for a while. We plan to drive across the US this year and I'll be sure to take my Garmin.
Reply With Quote
  #21  
Old 02-14-2015, 01:51 PM
1stJeepGC's Avatar
Premium Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jul 2011
Location: NYC Area
Posts: 1,516
Thanks: 213
Thanked 178 Times in 155 Posts
Rep Power: 27138
1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute
Re: NAVTEQ and Jeep = Frustration

Greetings,

Here is another thread with same issues as this OP regarding the MAP update:

Website or Phone Number for JEEP CUSTOMER SERVICE

As for me, this does not affect me since I am using an aftermarket headunit via a smartphone GPS app, SYGIC. However, members that have the 2014+ Uconnect system cannot upgrade to a new aftermarket headunit and therefore limit to using another device of some sort for the GPS if they want better results in navigation. Over the years, I have read to many posts where fellow members rely on the PND'S or Smartphones and they can not trust the in-vehicle system.

My position on this issue is for a solution to occur. Navigation is a key issue and the system should get you their as designed for. Thus, the need for most update map database. One should not be traveling way out of the way, get lost or even waste gas. For that solution to happen, JEEP (FCA) has to step up to the plate and stand by their loyal customer base.

It should be interesting to poll the members here to the question does Jeep have a responsibility in helping put pressure on HERE (Navteq)? If the poll results are positive, then a campaign forward to Jeep's attention could turn the tide.

Best for now.
__________________
Laredo X, Trail Rated, QTii, Sele-Terrian, Quadra Lift, Off-Road Adventure Package ii, Nokian Rotiva AT, Tow, AFE CAI, DiabloSport inTune 1000-DCX, Custom Sound System ( HAT speakers, JLAudio , Pioneer , JBL MS-8 & RF 3.sixty.3 -- see the writeup link below for more details)

http://www.jeepgarage.org/f155/2011-...ver-79121.html
Reply With Quote
  #22  
Old 02-14-2015, 01:52 PM
silvermax04's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Feb 2013
Posts: 3,354
Thanks: 255
Thanked 556 Times in 430 Posts
Rep Power: 30285
silvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond repute
Quote:
Originally Posted by ramblinman View Post
I have used Garmins for years. Last fall I bought a new Garmin for a trip to Europe. It came with lifetime updates for US and Europe. I was very happy with the performance of the Garmin in Italy. It has just about every POI I needed. The Jeep maps are a real disappointment. It doesn't have a lot of places in the US that the newest Garmin does. The Garmin is up to 2015.2. bit the Jeep map site has no update for a 2015 JGC. The map is still a 2014 map, and both use Mapteq. I'm not sure it would make a difference anyway with the Jeep map missing a lot of places that have been around for a while. We plan to drive across the US this year and I'll be sure to take my Garmin.
The early 2014 (march2013) GCs are still on 2012 maps. sounds like the 2015s got a little bump up when they made them. In dash systems often run a year or so back not saying its right but often how it is on in dash. These ones pushing 3 years old is getting to be a bit much. Hopefully they will get something out to cover the 14s and 15s soon navteq and chysler are cluelesss on when though
Reply With Quote
  #23  
Old 02-14-2015, 02:31 PM
Member
 
Join Date: Nov 2013
Posts: 70
Thanks: 0
Thanked 11 Times in 4 Posts
Rep Power: 11656
mwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond repute
Re: NAVTEQ and Jeep = Frustration

Quote:
Originally Posted by SnoFire View Post
Wow, that whole conversation is pointless ...This isn't just a JEEP thing
Jeep buys millions of nav systems from Navteq and they don't have any pull with Navteq?
Reply With Quote
  #24  
Old 02-14-2015, 05:12 PM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Jan 2015
Location: USA
Posts: 270
Thanks: 10
Thanked 51 Times in 39 Posts
Rep Power: 970
perpster is on a distinguished road
Re: NAVTEQ and Jeep = Frustration

Just another sales trick to get us to buy new Jeeps.
Reply With Quote
Reply

Tags
jeep

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
"Christmas Tree" Frustration - Dealer Service Leef Trouble Shooting/Problems/Service 14 07-09-2013 03:33 PM
Fueled by frustration! indenco04 Grand Cherokee - WJ 1 11-29-2012 05:45 PM
What is your Navteq GPS software revision? billybronco1 Audio/Visual/Navigation 14 07-01-2012 12:36 PM
Navteq/Chrysler Update CD plynn7 Audio/Visual/Navigation 19 12-09-2010 12:09 PM
2010 navteq map update heather313 Audio, Video, Navigation & Electronic Modifications 5 08-06-2010 06:59 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 04:34 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.