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  #13  
Old 01-14-2014, 08:25 PM
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Re: Need advice on dealing with dealership

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Originally Posted by silvermax04 View Post
That is insane they gave you your Jeep back like that. Looks like they left the door open when it was going up on the lift and got caught on something or door was open and a lift came down on it. I would report that to Jeep corporate and to the manager and owner of that dealership.

I'm sure that's exactly what happened.
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Old 01-15-2014, 01:06 AM
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Re: Need advice on dealing with dealership

JJeep12,

So sorry as that just doesn't look right. I think others have given sound advise. It may be difficult but write a letter with just the facts and leave the emotion out. Hopefully you will be surprised in a good way.

One odd thing though, I have a 300C and it has only been dealer serviced from day one. Four years ago I got 2 scrapes in the rear bumper and since then every time I bring it to a Chrylser dealer for service(oil change whatever) the bumper damage is noted on my service estimate receipt-without fail(even at different dealers). It is puzzling why a dealer would not note the damage when you dropped it off. Personally I would incorporate this observation into your factual letter to the dealer. I see you are in So. Cal. Are you in LA, Orange or San Diego? If SD could you PM me with the name of dealership only. Thank you and good luck.
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  #15  
Old 01-15-2014, 02:14 AM
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Re: Need advice on dealing with dealership

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Originally Posted by peckmv View Post
I would contact the service manager and address your points. If you get nowhere then ask to talk to the dealership owner. If that doesn't work then time to lawyer up.
Exactly what i would do. That's insanely unprofessional.
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  #16  
Old 01-15-2014, 03:57 AM
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Another tip as you begin this oddessy... Be sure to get the name of everybody you talk to on the phone, and keep a log or journal of your efforts. That way when you are asked who you spoke to you'll have the info. It also might be helpful if you ever do need to litigate.
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  #17  
Old 01-15-2014, 07:17 PM
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Re: Need advice on dealing with dealership

I learned this from experience. Don't tell them you are going to get a lawyer until you have exhausted all other avenues. Many dealers will clam up and say fine "have your attorney contact our attorney" Then the conversation stops there. If you don't get anywhere in the service department,seek out the owner.
I also believe they lowered a lift on your door.
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  #18  
Old 01-15-2014, 08:13 PM
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Re: Need advice on dealing with dealership

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Originally Posted by 5.7 My Hemi View Post
I'm sure that's exactly what happened.
Stuff like that is why I cringe at the thought of ever having to go to a dealer for anything. Not just the fact that it happened but that they just gave it back to him like that thinking no one would ever notice, unbelievable.
That is some fairly unique damage and could not be explained away by another car running into it or something. That was a lift coming down on it. Get those pictures up to corporate someone should be in a lot of trouble over that. not because it happened because accidents like that can happen but because they failed to tell you about it and at least try to fix it.
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Old 01-15-2014, 09:29 PM
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Re: Need advice on dealing with dealership

When ever I take my vehicle anywhere for some work to be done on it I like to be there where I can watch what they do. I went to Discount Tires and had my Nitto Terra Grapplers put on my Summit today and I watched everything they did and even asked questions. They were great and did an excellent job. There were like three and one time four people working on changing the tires; it was almost like a pit crew from NASCAR. They were going to put it up on there standard floor lift they used but did not like the way it fit so they just put 4 floor jacks with padded handles on each corner of the frame to be safe. They were very careful; I'm not sure is it was because I was just a yard or two away or because they are always that way. I watched them do a few other vehicles and they seemed to be just as careful. I must say it really is a shame you have to stand at some places and watch to make sure they are careful with your property no matter what it is; house, car or what ever.
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Old 01-16-2014, 07:11 AM
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Quote:
Originally Posted by 2014GC View Post
I learned this from experience. Don't tell them you are going to get a lawyer until you have exhausted all other avenues. Many dealers will clam up and say fine "have your attorney contact our attorney" Then the conversation stops there. If you don't get anywhere in the service department,seek out the owner.
I also believe they lowered a lift on your door.
Yea, that's totally what happened.. I was trying to think of something that could cause that in a dealership and you hit the nail on the head.
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  #21  
Old 01-16-2014, 05:49 PM
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Re: Need advice on dealing with dealership

Once you leave the lot, without reporting that kind of damage before you left, driving home and then reporting it to dealer....I think you might have a hard time getting dealership to pay for it. They can easily just say that it happened after you left.

Perhaps there are surveillance cameras in the work area that may have captured what happened?

Mac
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  #22  
Old 01-16-2014, 06:22 PM
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Quote:
Originally Posted by mac5217 View Post
Once you leave the lot, without reporting that kind of damage before you left, driving home and then reporting it to dealer....I think you might have a hard time getting dealership to pay for it. They can easily just say that it happened after you left.

Perhaps there are surveillance cameras in the work area that may have captured what happened?

Mac
Sad but true...Dealership will NEVER take responsibility for something like this unless you have them caught red handed.
Dealerships....The tradition continues!
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