Ok...so it was user error. As soon as i left today i hit the paddle and it went to sport mode. Looking at the dash it does say exactly what to do to get out of manual mode, Hold + paddle for 1-2 secs...lol I must have freaked out both times and panicked.
Hitting the eco button doesnt do anything but make the screen flash a bit. Thank you Dan and BlckWK2 for getting me from embarrassing myself at the dealership, and everyone else for not laughing too hard.