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  #13  
Old 12-16-2011, 08:39 AM
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Re: New seat cover- Summit

With all do respect, the seat isn't going to get any better. Heat won't help that. If anything it will be worse. Leather stretches and breaks in like a new pair of shoes, not get tighter from wearing them or body heat. The gap in the back of the seat is unacceptable as well. This sucks and would have me irate. Go straight to the service manager, show him, and tell him you personally want him to oversee the fix. Sooner the better.
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  #14  
Old 12-16-2011, 08:43 AM
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Re: New seat cover- Summit

Looks like Buffalo Bill from Silence of the Lambs.
"Hello Clarece!"
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  #15  
Old 12-16-2011, 08:53 AM
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Re: New seat cover- Summit

Quote:
Originally Posted by drwaldo69 View Post
jeep 2011, my 2012 Overland "squeaks" or creaks when I get in it. Comes from the lumbar area. If I shift in the seat to a bigger degree it will squeak. If I increase the lumber support the squeak goes away if I get it out far enough but feels like someone has their knee in my back.

Before I take the seat back off, is this what yours did? Thanks in advance.
Yes that is exactly what mine was doing. It was like sitting on an old couch popping and squeaking when I shifted in the seat.

Pull the back panel off from the bottom of the panel there are (4) clips (2) on the bottom (2) on the bottom sides. Then slide the panel down toward the floor and it will come right off.

These are the problem areas:




I used some thin foam pieces or you can use a thin piece of cloth to wrap the metal rails that cause the squeak (friction against the plastic clips). You'll notice the metal supports have a thin layer of grease on them to prevent this, but it still isn't enough. Test by pushing on all the metal and plastic components to make sure all pops and squeaks have gone away. Also sit in the seat to thoroughly test before putting the panel back on.





Once all the issues are fixed install the back panel by sliding the top clips in and then pushing the bottom on to engage the clips.
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  #16  
Old 12-16-2011, 09:19 AM
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Re: New seat cover- Summit

jeep 2011, Thanks! I was a little apprehensive about trying it but with your awesome pics and instructions I'll give it a go this weekend. Thanks again.
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  #17  
Old 12-16-2011, 09:47 AM
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Re: New seat cover- Summit

Just sent this to the service manager at my dealership...


Had the wife look at the seat last night and she was flabbergasted. Couldn’t believe the way it didn’t match the driver’s seat.

I posted on some forums and the feedback I’m getting is it will not conform to the seat as anticipated even with heat applied.

I know this is not your fault, but, I need to get this rectified. As mentioned, and please relay this to Chrysler, this is not acceptable and should be embarrassing to the Chrysler product.

This situation, combined with the headrest problem, and, now the gap in the plastic between the back of the seat and the cover, I’m inclined to push for an entire new seat. Is this something Chrysler would consider?
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  #18  
Old 12-16-2011, 10:38 AM
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Re: New seat cover- Summit

That looks horrible!!!!! Is it missing the black piping?
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  #19  
Old 12-16-2011, 11:08 AM
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Re: New seat cover- Summit

Quote:
Originally Posted by kaflyboy View Post
When my dealer was trying to fix the rattle in my headrest they scratched my leather. They replaced the seatt cover with a new one.
I picked it up today and this was the finished product.
The seat doesn't even match. Where's the black tubing?
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  #20  
Old 12-16-2011, 12:55 PM
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Re: New seat cover- Summit

The dealer just proved themselves useless by having a tech install a seat cover. At the very least they should have sent it to an upholstery shop. The best way to get resolve is to get the name and contact info of the area FACTORY service territory manager. Once you get their name and contact info, have a brief conversation and get the contact info for the person they report to.
Once you have your ducks in a row, tell them you will not settle for anything other than a new seat. Period.
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  #21  
Old 12-16-2011, 01:06 PM
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Re: New seat cover- Summit

I think this site offers a lot of good and bad experiences with Chrysler services. It would be a good idea if the site owners, moderators, and admins would push Chrysler to dedicate a customer service rep to become a member on Jeep Garage and follow concerns. I know we have some awesome members that work at Chrysler and offer great information, but they do not take issues and bring them to the attention of local SCR's and dealerships to resolve them.

Being an avid car enthusiast I own many different models and on other forums manufactures have customer service reps online reviewing and escalating issues to SCR's and dealerships.

If this has been or is currently being explored wonderful, if not it would be a nice addition to this already great community.
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  #22  
Old 12-16-2011, 01:33 PM
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Re: New seat cover- Summit

Quote:
Originally Posted by jeep2011 View Post
I think this site offers a lot of good and bad experiences with Chrysler services. It would be a good idea if the site owners, moderators, and admins would push Chrysler to dedicate a customer service rep to become a member on Jeep Garage and follow concerns. I know we have some awesome members that work at Chrysler and offer great information, but they do not take issues and bring them to the attention of local SCR's and dealerships to resolve them.

Being an avid car enthusiast I own many different models and on other forums manufactures have customer service reps online reviewing and escalating issues to SCR's and dealerships.

If this has been or is currently being explored wonderful, if not it would be a nice addition to this already great community.
Excellent Idea!

FWIW - Ford has Customer Service Reps assigned to the "Exploder" forums for just this reason - they intervene all the time and directly escalate problems - this appears to have short circuited many problems that could have gone ballistic IMO.
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  #23  
Old 12-16-2011, 01:38 PM
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Re: New seat cover- Summit

Quote:
Originally Posted by nathantw View Post
The seat doesn't even match. Where's the black tubing?
The black piping appears to be there...it is just out of view and partially covered by the seat belt on the outboard side though.
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  #24  
Old 12-16-2011, 07:49 PM
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Re: New seat cover- Summit

I've had "cheap auto parts store" seat covers that fit better than that. No piping, no color match, and I don't see the perforated leather. This is what it should look like.
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