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  #13  
Old 10-07-2016, 06:44 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

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Originally Posted by Spinach View Post
It's sad but true. I have two vehicles, the JGC and a MB AMG car. Absolute night and day difference in service.

When I drop the MB off for service, even without an appointment, there is no wait. I'm immediately met by someone who hands me a bottle of water, checks the car in, and asks if I need a loaner. If I say yes, I'm taken over to the on-site loaner desk and am given a 2016 C300. My SA or another member of the staff keeps me updated throughout the day on the status. If they need to order a part I'm told to keep the loaner until they have my car finished. Car always comes back with a wash and vacuum.

When I drop the JGC off for service, with an appointment, I wait. I'm told there is no such thing as a loaner car and if I need a ride anywhere the shuttle will be about an hour. The shuttle will have 5-6 people in it and it will take another 30 min to be dropped off. Rather than wait I call an Uber. My SA doesn't bother calling me prior to the end of an office work day and forces me to call/text/email just to get any kind of update on whether the car will be finished that day or needs to stay in the shop. When I go to pick it up, my vehicle isn't sitting out ready to go. My SA does a wild goose chase in the parking lot setting off my alarm so he can find it. Then he brings up an SRT that isn't mine because he grabbed the wrong keys. When I get my JGC back it's still as dirty as it went in or dirtier as it sat outside in dust filled Arizona.

Safe to say there's a big difference in service. Do I pay for that kind of service with MB? Absolutely, it's built into parts, labor, and even shop fees. But is there any reason why Jeep can't come reasonably close. They better start if they want to play with the big boys and compete with LandRover, MB, BMW, etc.

At least your local Jeep dealership offers a shuttle.........mine stopped that years ago. Jeeps may be 4x4 and capable of climbing over hills and mountains, but my local Jeep dealership service department only goes down hill.

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  #14  
Old 10-07-2016, 07:00 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

You don't even have to go up to MB, BMW, Audi, RR to get an excellent service experience. I owned an Acura TL for 10 years before trading it on my 2015 Summit, and they did a great job in the service department all around. It didn't matter what service was being performed, the Advisor would let me pick any car I wanted from a set of about 30 keys in the cabinet for a loaner.

Lexus also does it right. My wife has a 2007 RX 400h and they treat us very well every time we take it in. Their service write up offices, shop, and waiting room are all spotless and top notch. They will provide a loaner with any service that takes all day, and they wash the car (drought conditions permitting here in California).

I wouldn't expect Jeep to match some of the higher end German brands but they could at least aim for a happy medium between where they are now and where the luxury brands live.
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Old 10-07-2016, 09:05 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

On my VW they send me a Video !! going over what could be done and why and my options.

But I have no issue with Jeep Service (3 different ones). All fine.

Yes, I need to make an appointment. Yes there is no loaner.

Thing is, they (3 WK2's) have not needed ANY service since Dec of 2013 for Transmission Flash. I do my own oil change and tires.
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  #16  
Old 10-07-2016, 09:18 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

My Jeep dealer service has been excellent. If I don't want to use the rental/loaner with my MaxCare contract, they have shuttle service. I'm not overly fond of their sales department, but service...top notch.
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  #17  
Old 10-07-2016, 10:49 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

My local Acura dealer always used to have a loaner waiting and running. They don't do that anymore. Now they bring the loaner to your house and pick up your car.


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  #18  
Old 10-08-2016, 04:39 AM
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NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

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Originally Posted by bill_de View Post
My local Acura dealer always used to have a loaner waiting and running. They don't do that anymore. Now they bring the loaner to your house and pick up your car.





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That's really great and all, but my dealer has free cookies and water.


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Old 10-08-2016, 09:18 AM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

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Originally Posted by Jsboening View Post
Threats really great and all, but my dealer has free cookies and water.


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Are they gooey chocolate chip?
Gotta have free coffee with the cookies though.
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Old 10-08-2016, 09:23 AM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

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Originally Posted by MichiganFan View Post
Compete with Land Rover/Range Rover??!!...yeh, right!!
Only if they sold it without an engine.

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  #21  
Old 10-08-2016, 09:30 AM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

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Originally Posted by mswlogo View Post
Are they gooey chocolate chip?

Gotta have free coffee with the cookies though.

No. The chocolate chips are reserved for the staff only. Paper toilet seat covers are free and there use is recommended if you choose not to hover.


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  #22  
Old 10-08-2016, 02:38 PM
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NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

My Jeep dealership experience is unfortunately awfully the same as some of the posts above. I had my share of issues with my jeep.

All got eventually fixed, one time it took some f bombs for them to even admit an issue. The other time they did ruined my vacation as they confiscated my car (not safe to drive), refused to give loaner and offered compact for rental literally 2 days before I was about to go on 2 week vacation. Moreover the part was on backorder for a month ... not to mention the fact that they striped the oil pan bolt while doing free oil change.

Usually if the car needs to stay for another day they just don't return calls and that how I know. If I call ... they don't call back. If I call again, I'm told to call again tomorrow in the am as service rep left already. You can't make this s$&& up.

Disgusted with the service ... not sure how they can run a business like that. They do offer bagels and a descent coffee for free ... that is the only positive that I can think off...

All that being said I have 7 year max care service contract ... and no I am not a masochist. Absolutely love the truck but due to all the issues and recalls and Jeep not standing behind the product this will be the first and last Jeep for me. Maybe will buy used so I don't have to deal with dealer.

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  #23  
Old 10-08-2016, 03:17 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

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Originally Posted by Jsboening View Post
That's really great and all, but my dealer has free cookies and water.

My local Jeep dealer USED to offer free coffee from a usually dirty machine IF they had foam cups out. No more. Now only a dirty water fountain and vending machines. Never mind the restrooms, used one once and didn't want to touch the knob (out of paper towels too)...
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  #24  
Old 10-08-2016, 03:55 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

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Originally Posted by Dan JGC View Post
My local Jeep dealer USED to offer free coffee from a usually dirty machine IF they had foam cups out. No more. Now only a dirty water fountain and vending machines. Never mind the restrooms, used one once and didn't want to touch the knob (out of paper towels too)...

When my kids were younger I refused to take them with me for service appointments for fear they'd have to used the bathroom. They were that gross. They've since remodeled and are at least tolerable now.


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