NEWS!!...New Jeep Grand Wagoner to top $130K?!!!...LOL - Page 4 - Jeep Garage - Jeep Forum

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  #37  
Old 10-11-2016, 11:47 AM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Yea.....if my Local Jeep dealer is any indication, they'll be better off selling the Grand Wagoneers across the street at the Lincoln dealership lol (Which is owned by the same guy I might add). The last time I went for an oil change my wife and the service advisor got into it because we were told to wait 5(!) hours for a service that was never done. It escalated to the point the used car manager and the owner offered to personally pick up my jeep and bring it in for a free car wash and service.

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  #38  
Old 10-13-2016, 09:21 AM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by Spinach View Post
When I drop the JGC off for service, with an appointment, I wait. I'm told there is no such thing as a loaner car and if I need a ride anywhere the shuttle will be about an hour. The shuttle will have 5-6 people in it and it will take another 30 min to be dropped off. Rather than wait I call an Uber. My SA doesn't bother calling me prior to the end of an office work day and forces me to call/text/email just to get any kind of update on whether the car will be finished that day or needs to stay in the shop. When I go to pick it up, my vehicle isn't sitting out ready to go. My SA does a wild goose chase in the parking lot setting off my alarm so he can find it. Then he brings up an SRT that isn't mine because he grabbed the wrong keys. When I get my JGC back it's still as dirty as it went in or dirtier as it sat outside in dust filled Arizona.

Safe to say there's a big difference in service. Do I pay for that kind of service with MB? Absolutely, it's built into parts, labor, and even shop fees. But is there any reason why Jeep can't come reasonably close. They better start if they want to play with the big boys and compete with LandRover, MB, BMW, etc.
We must go to the same dealership.
It's not just the BMW, Merc, LR crowd... my buddy has a 26k VW and gets treated like Royalty...
What's worse is the SA at Jeep are not educated on their products, and I doubt very much they are even into "cars", then they try and tell you things that may be causing issues, that, are 100% unrelated and irrelevant... and expect you to believe them. Then when you politely educate them on how that in no way can be responsible they hand out even more BS about how it's the correct fix...
Not only, but they refuse to document that they checked on items you have asked them to.
Love the vehicle, hate the dealership.

Don't even get me started on the buying experience...
"What do you want your payment to be?"
WTF!!? I want my payment to be $0.
I tell them how much I'll pay, how much down, and what I'll accept for interest on the balance.... and they ask
"What do you want your payment to be?"
They would not leave that alone, would not even entertain talking about cost of vehicle or interest, simply what do you want your payment to be!
It took getting upset and walking out to get them to drop that BS.
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  #39  
Old 10-13-2016, 11:41 AM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by Mike H. View Post
I tell them how much I'll pay, how much down, and what I'll accept for interest on the balance.....
But... what do you want your payment to be? Seriously, though, at least for me, it comes down to the salesperson who meets you at the door, and why I'll always request the same guy now.
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  #40  
Old 10-13-2016, 12:19 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

don't know how many salesmen have looked at me as if I had 2 heads when I said that the payment will be what the payment is.

Never mind when I get them to do the math on show me cost of car + tax + any interest. If they won't show me I don't go back.
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  #41  
Old 10-13-2016, 02:07 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by Mike H. View Post
"What do you want your payment to be?"
WTF!!? I want my payment to be $0.
ROFL!!!!!!

Most of these dealerships are like the Taliban when it comes to customer service. If Jeep is going to ask $130K for anything, their customer service model will need some serious revamping.
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  #42  
Old 10-13-2016, 04:13 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

I just spit my coffee when I had the thought of Rt 4 Chrisler Dodge Jeep of Paramus, NJ servicing a $130K vehicle. Most incompetent people I have met in my life... Is this some kind of sick joke?
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  #43  
Old 10-13-2016, 04:26 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by neiltb View Post
don't know how many salesmen have looked at me as if I had 2 heads when I said that the payment will be what the payment is.

Never mind when I get them to do the math on show me cost of car + tax + any interest. If they won't show me I don't go back.

That reminds me of when my wife (then girlfriend) went to trade in her 2001 Corolla that she bought new in early 2002 and it was past time to trade for a new car as that was 14 years ago. After driving a new Corolla she wasn't impressed...she said it was ok but didn't really like it and was ready to leave. When it was time to discuss the price she asked them to tell her how much her car was worth. Well it was so little the sales manager came out and asked her how she was going to pay for the new Corolla. She said she would write a check (she wasn't kidding she has the money) as it was going to be the second car she ever bought. She had been saving for a new one for the last 5 years (waiting for hers to break down) and had the money in the bank to buy almost anything. Then he told her that she should consider donating the car as she would get more money for it on a tax write off than he could give her. She said ok, how much are you giving me? He said, $250 towards the new one. She said ok have a nice day. He looked confused (as it was a really good deal with all of the rebates and incentives at the time) and said wait where are you going? She said I'm going home. He said aren't you going to buy the new car? She said no my car is worth more to me than that so I'm going to drive it until the wheels fall off and we left. As we were going out the door...the sales manager said is there anything else we can do? She said no Ill buy one when the wheels fall off. She is still driving that 2001 Corolla and all I do is maintenance it has over 160k the last I checked. I'm glad this happened to the sales manager and not the salesman....as he was doing a really good job and it brought the sales manager down a notch...back to reality and showed him what his salesmen go through.
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  #44  
Old 10-13-2016, 07:53 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Honestly I just need:
- loaner if they going to hold my car for longer than a day

- get shit done / fix issues instead of sending me on a wild goose chase

- return my calls, text me or at least offer some sort of automated service so I know what is going on with my car and when I can pick it up






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  #45  
Old 10-13-2016, 11:46 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by Roki303 View Post
Honestly I just need:
- loaner if they going to hold my car for longer than a day

- get shit done / fix issues instead of sending me on a wild goose chase

- return my calls, text me or at least offer some sort of automated service so I know what is going on with my car and when I can pick it up






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100% this. I don't care if the service department has Leather sofas or an espresso bar. Get me in and get me out. Hold true to the time frame you set for a repair/service job and if I want a loaner, give me a damn loaner.
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  #46  
Old 10-14-2016, 04:54 AM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Love how everything is sensationalized! They just said they would like to eventually move the higher level GW model into the 100k range. Not right away. The first models will start in the 55-65k range
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  #47  
Old 10-14-2016, 08:51 AM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by Scottina06 View Post
Love how everything is sensationalized! They just said they would like to eventually move the higher level GW model into the 100k range. Not right away. The first models will start in the 55-65k range
Now we can all buy 2!

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  #48  
Old 10-18-2016, 08:01 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Well, honestly...the lackluster & incompetent experience at the dealership, when it comes to getting my Jeep serviced...IMO, is a huge missed opportunity for the Jeep brand as a whole.

The poor communication between the service dept & the owner, simply says to the owner "we don't care about you, you're not important to us"...so the owner says "why should I buy a Jeep again?...you obviously don't care about loyalty.".

Taking several hours for an oil change or simple maintenance, further tells the owner "we don't care if we inconvenience you, we'll actually go out of our way to do so".

If they need my vehicle for a day, week, or other extended period of time...should they actually give you a "loaner" vehicle (instead of sending you to the local rental car company), it's the cheapest smallest stripped down vehicle they can find to give you...which is stupid, as they should be seizing the opportunity & giving you a nicely equipped like-for-like vehicle (in this case that would be the latest JGC Overland 4x4 Hemi, or similar)...since spending some time with a newer version may tempt a customer to trade their old vehicle in for a new one & hence they gain repeat sales (it's like an extended test drive).

The enhanced treatment of customers tends to go a long way, with regard to keeping them as customers.

Granted, I don't need espresso or scones available while I wait, but a little respect & common courtesy would certainly help...ya know?!

These are things the Jeep brand (considering FCA bills Jeep as their top brand) should improve upon, standardize across the board, and require their dealers to provide to customers...as they are fairly easy to implement & the cost of which, they would make back in additional sales. For that matter they could have competitions for what dealers provide the best Customer Service experience & reward them for it. At least us customers would know which dealers to give our business to, based on awards.

If they really want to compete on the upper levels in the future, they are simply going to have to change some things...if they don't & make some poor decisions with regard to how they treat their customers, they could end up like Samsung with their recent Note 7 debacle (I know, I know...that may be a bit much...but you know what I'm getting at).

At a $50-60K starting price, I have much better options (other brands) to choose from than Jeep & the ownership experience will be much better with them, than what I receive from Jeep currently. Sorry, but that's just the honest truth.

I'll actually be shopping for a replacement vehicle in 3 years or so from now, so it'll be interesting to find out, if they treat me well enough to be be a repeat customer or disregard me enough to chase me to another brand.

Just my .02 based on my personal experiences.

Please don't hate me...I love my Jeep, but I despise the ownership experience.

Have a good night & good week you all!

PEACE!!
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