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Old 10-07-2016, 08:59 AM
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Question NEWS!!...New Jeep Grand Wagoner to top $130K?!!!...LOL

Jeep Grand Wagoneer could top out at $130,000 - Autoblog

LMAO...IMO, that stupidity & greediness right there, is enough to make me dump the Jeep brand like a bad habit...Wow, just wow!

Compete with Land Rover/Range Rover??!!...yeh, right!! Jeep's customer service sucks sooo BAD, that will NEVER happen!

People will buy one, take it for their first service appt at about 3mos (that's right, they have to TAKE their vehicle TO the dealer, the dealer won't come pick their vehicle up for service & drop off an equal loaner for them)...then at the end of the appt, they will hand their keys over to the dealer & tell the dealer they can KEEP the new Grand Wagoneer, cuz the service will be that bad!!

People who buy Rovers & other high end vehicles are accustomed to a much HIGHER level of service & catering than Jeep will ever be able to provide. Even if Jeep Corporate tells dealers to do it, the dealers will screw it up royally!!

The Jeep brand needs to learn to play the game better at a lower level first, before they aim any higher. Until they up their customer service satisfaction at the lower rung of the ladder, they have no business aiming for the higher rungs.

Just my .02, based on all my experiences at many Jeep dealers since 2011.

Others may have different opinions & they are welcome to them.

PEACE!!

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  #2  
Old 10-07-2016, 01:23 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by MichiganFan View Post

People who buy Rovers & other high end vehicles are accustomed to a much HIGHER level of service & catering than Jeep will ever be able to provide. Even if Jeep Corporate tells dealers to do it, the dealers will screw it up royally!!

The Jeep brand needs to learn to play the game better at a lower level first, before they aim any higher. Until they up their customer service satisfaction at the lower rung of the ladder, they have no business aiming for the higher rungs.
It's sad but true. I have two vehicles, the JGC and a MB AMG car. Absolute night and day difference in service.

When I drop the MB off for service, even without an appointment, there is no wait. I'm immediately met by someone who hands me a bottle of water, checks the car in, and asks if I need a loaner. If I say yes, I'm taken over to the on-site loaner desk and am given a 2016 C300. My SA or another member of the staff keeps me updated throughout the day on the status. If they need to order a part I'm told to keep the loaner until they have my car finished. Car always comes back with a wash and vacuum.

When I drop the JGC off for service, with an appointment, I wait. I'm told there is no such thing as a loaner car and if I need a ride anywhere the shuttle will be about an hour. The shuttle will have 5-6 people in it and it will take another 30 min to be dropped off. Rather than wait I call an Uber. My SA doesn't bother calling me prior to the end of an office work day and forces me to call/text/email just to get any kind of update on whether the car will be finished that day or needs to stay in the shop. When I go to pick it up, my vehicle isn't sitting out ready to go. My SA does a wild goose chase in the parking lot setting off my alarm so he can find it. Then he brings up an SRT that isn't mine because he grabbed the wrong keys. When I get my JGC back it's still as dirty as it went in or dirtier as it sat outside in dust filled Arizona.

Safe to say there's a big difference in service. Do I pay for that kind of service with MB? Absolutely, it's built into parts, labor, and even shop fees. But is there any reason why Jeep can't come reasonably close. They better start if they want to play with the big boys and compete with LandRover, MB, BMW, etc.
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Old 10-07-2016, 02:00 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Someone will buy one ...
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Old 10-07-2016, 02:20 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by Spinach View Post
It's sad but true. I have two vehicles, the JGC and a MB AMG car. Absolute night and day difference in service.

When I drop the JGC off for service, with an appointment, I wait. I'm told there is no such thing as a loaner car and if I need a ride anywhere the shuttle will be about an hour. The shuttle will have 5-6 people in it and it will take another 30 min to be dropped off. Rather than wait I call an Uber. My SA doesn't bother calling me prior to the end of an office work day and forces me to call/text/email just to get any kind of update on whether the car will be finished that day or needs to stay in the shop. When I go to pick it up, my vehicle isn't sitting out ready to go. My SA does a wild goose chase in the parking lot setting off my alarm so he can find it. Then he brings up an SRT that isn't mine because he grabbed the wrong keys. When I get my JGC back it's still as dirty as it went in or dirtier as it sat outside in dust filled Arizona.

Safe to say there's a big difference in service. Do I pay for that kind of service with MB? Absolutely, it's built into parts, labor, and even shop fees. But is there any reason why Jeep can't come reasonably close. They better start if they want to play with the big boys and compete with LandRover, MB, BMW, etc.
Interesting. I do not have a fancy car but my experience with the Jeep dealership couldn't be more different. A service adviser will be with me immediately, they will engage me right away and politely ask me to wait if there are other customers waiting ahead of me (usually no more than 3-5 minute wait; and there's always 3-4 service advisers). The car is washed by default - you have to tell them not to. I get text updates throughout the day. If a rental is needed, they either drive me to the local Enterprise office or someone comes from Enterprise and picks me up and takes me to the rental place where they loan me FCA products. They will explain what was done when it comes time to pick it up and the car is usually parked by the entrance to the service department with lights flashing, though I have also been directed to the side parking lot (usually if they are very busy). Overall, sure service could be better but I definitely feel that Hawk Chrysler Jeep dealership values its customers far more than other dealerships. It is some 10 miles away from home - I bought the car there and I service it there but for small parts and cheap expendables like plastic tabs retainers I go to the one that is 5 minutes away.

There are a few dealerships by my house where I almost got into a fight with the parts department dude who was overly aggressive telling me he cannot find the damn part I ordered
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Old 10-07-2016, 02:26 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

I'm lucky in that my dealership is great to work with. If my JGC goes in for service and they keep it overnight, I get a loaner. It's not another JGC but it's something. They also will come and pick the vehicle up at my house and drop off when done. They wash and detail it for me whilst there also. I give a lot of credit to my service advisor in that regard because she helps to create a very positive experience. Technicians have also proven to be great as well. The sales experience is good, but could be improved upon. I keep going back to the same dealer and same salesman because the service after the sale is important to me.

That said, a friend who has owned german luxury vehicles began looking at at JGC. He's hasn't been in a non luxury dealership in years and he was damn near mortified by the experience. No bottled water, no espresso, no pastries or snacks. A water fountain with cups, a vending machine and some lousy coffee. These are small things, but they add up to the experience you get when you walk into a premium vehicle dealership. Even the decor & furniture is night and day between the types of dealerships. Also when he takes his vehicles in for service and he gets a loaner or rental, he gets a comparable vehicle.

I love my JGC and Jeep vehicles in general, but FCA has a LOT of work to do if they want to market a vehicle to go against luxury brands , let alone improve the customer experience for the vehicles they produce now. As I mentioned, I'm fortunate with my dealership experience but I read many posts from others here who have nothing remotely close to an average experience. I'm sure there are plenty of others who are silent about good experiences but the luxury brands have this whole experience dialed in to match the quality of the driving experience. FCA absolutely must fix this sort of thing before they should even consider competing in the luxury market. Consumers expect nothing less than exceptional experience.

As for the article it acknowledges that the $130k mark COULD be a possibility in the future so my interpretation is that there are a lot of IF's that need to happen first. Personally, I don't think they'll ever get to the point where they can charge that much for a vehicle and make consistent sales. People willing to spend that much on a vehicle are going to buy premium. I know I certainly would.
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Old 10-07-2016, 02:51 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Wagoneer is the stupidest name I have ever heard of lol. Can't believe they would even consider bringing that back
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Old 10-07-2016, 02:53 PM
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NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Can't wait to see what the recalls and updates star rolling in first..

Wonder if they'll go back to the '14-'15 joystick 😳


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Old 10-07-2016, 03:13 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

I wonder how much extra the faux wood paneling will cost??


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Old 10-07-2016, 04:43 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Did you even read the article or just the title?
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Old 10-07-2016, 05:17 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Yeah, from the TFA: things will probably start in 50-60k range. And I imagine from the get-go there will be 30k spread from the base trim level up to their initial heigh end trim level. Maybe they'll have 3 trim levels. It's similar for the Grand Cherokees. They can start just under 30k and go up to over 60k.

And likewise, when they introduced the new Cherokee there were 3 major trim levels (Sport, Latitude, Limited - the Trailhawk is basically starting at the Latitude level) for the first 2 years. Then they added an Overland trim on top of that. I imagine if they see a market for it, they'll at a Summit trim as well - though that really doesn't make much sense to me.

So, back to the Grand Wagoneer. that doesn't sound crazy, especially if the initial release goes from say 55k-85k.
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Old 10-07-2016, 05:23 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by mswlogo View Post
Did you even read the article or just the title?

I did read the article.
I was joking about the faux wood paneling...
Guess the humor is lost on some.



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Old 10-07-2016, 06:21 PM
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Re: NEWS!!...New Jeep Grand Wagoner to top $130K!!!...LOL

Quote:
Originally Posted by 2 JEEP View Post
I did read the article.
I was joking about the faux wood paneling...
Guess the humor is lost on some.



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Oh so you're whole post was a joke. Ha Ha.
I was not commenting on the wood paneling.

It will overlap with the Grand.

Probably start at $45K and go up to ~$80 to start (like spicedham suggested).
And I think the article hinted that they need to develop the brand more (and I'm sure that includes service). And IF they do they will jack the price. Maybe create a new upscale sub-brand. Who knows.

Personally, I've had nothing but excellent service from Jeep since 1994-ish.
They are not, some snobby Porche/Audi/MB/Rover like dealer, but I kind of like it that way. And I've had good reliability too.
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