Overland Lemon Update - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Thread Tools Display Modes
Old 07-22-2011, 08:36 AM
Join Date: Apr 2011
Posts: 12
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 2249
Standrk is on a distinguished road
Overland Lemon Update

I have posted a few threads about my 2011 Jeep Grand Cherokee Overland. The issue was a battery drain coming from the rear lift gate. The dealership was able to isolate the problem and switched out the lift gate module. Unfortunately this did not fix the battery drain issue. At this point the Chrysler techs were called to troubleshoot. Their answer was to replace all 22 wiring harness in the Jeep. This would require the entire interior to be removed. Before I could even get a hell no out of my mouth the service manager was on the phone telling them no way. All 22 wiring harnesses were not even available. They agreed to replace the three wiring harness that feed the lift gate. This would require the entire ass end of the jeep to be disassembled. When I went to get something out of the glovebox I was shocked. My brand new jeep (2400 miles) was in a pile on the shop floor. The entire cargo area, rear number cover, rear seat, front passenger seat, tail light, etc... were in a pile. At this point I did not want the jeep back. I notified my case manager from Chrysler that we were approaching 30 days and they agreed enough was enough and the request was submitted to replace the vehicle. Within a few days I was called by the resolution center and the replacement is in the works. This is definitely a shift from my usual experience with this kind of issue. I applaud Chrysler for stepping up and fixing the problem without me needing to file Lemon Law paperwork. For what its worth the jeep was fixed in 31 days and the issue is resolved however the rattles and scrapped in the interior are to much for me to change my mind. The issue was a short in the main wiring harness that feed the Lift gate.

Reply With Quote
Sponsored Links
Old 07-22-2011, 09:03 AM
My Jeep: 2012
Join Date: Jun 2011
Location: AZ
Posts: 49
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 2312
drwaldo69 has a reputation beyond reputedrwaldo69 has a reputation beyond reputedrwaldo69 has a reputation beyond reputedrwaldo69 has a reputation beyond reputedrwaldo69 has a reputation beyond repute
Re: Overland Lemon Update

Wow. Good call on the replacement. That Jeep will never be the same no matter how hard they tried to do it right. Do not let them try to weasle out of the replacement and offer you some sort of incentive to stay in your same Overland.
Reply With Quote
Old 07-22-2011, 02:49 PM
Long Live the Grey Ghosts

Join Date: May 2009
Posts: 13,485
Thanks: 58
Thanked 148 Times in 130 Posts
Rep Power: 543683
robpp has disabled reputation
Re: Overland Lemon Update

and the reason IS.......a lemon is counted as such as goes into vehicle history reports and numbers. so they want to try to keep that number as low as posssible until a feww more hooks are sank. soon they will give up on that an revert back to the old ways.
Reply With Quote
Sponsored Links
Old 07-27-2011, 03:43 PM
New Member
My Jeep: 2011 5.7L
Join Date: Jul 2011
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
SRQ Jeep is on a distinguished road
Re: Overland Liftgate Issue

Great news about getting a repalcement Jeep! I have a similar issue related to the liftgate on my 2011 Grand Cherokee Overland with 5.7L. Since I took delivery 3 weeks the auto liftgate has not worked. They tried replacing the struts and now the liftgate module. No luck. The dealer is at a loss and has called in Chrysler for help.

Has anyone on this thread had a similar issue with their lifgate and a potential solution?
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Update on Overland Delivery machine Grand Cherokee - WK2 - 5 04-26-2011 08:17 AM
Chrysler Canada update Wk2 Overland Radio barrette's jeep Audio/Visual/Navigation 2 04-05-2011 07:31 AM
My Overland is Built! - 730 RHR Update 97sloan Audio/Visual/Navigation 26 02-28-2011 12:50 PM
VA Lemon Law? dowdy85 Grand Cherokee - WK2 - 7 01-19-2011 05:46 AM

» Premium Vendor Showcase
Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 04:31 PM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.