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  #37  
Old 01-18-2014, 01:34 PM
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Re: Pay close attention on that walkthrough!!

Quote:
Originally Posted by bill_de View Post
Wrong, I think a serious problem is a serious problem. But the wrong color gas door is not one of them. When I see comments like, nobody should have to go through this, I just think drama queen.

And for something so minor to cause people to go back to dig up problems they read about (not necessarily experienced) in the past just so they can complain about "again" just doesn't make sense to me.
The problem is that this is an example of an ongoing problem, and ongoing problem you do not see in other brands. If you're happy with a company that delivers a car with the wrong color gas lid, the wrong steering wheels, mismatched and fitted panels, mismatched speaker grills, paint defects, etc and when confronted has the comment "sh!t happens!"...then my friend as a consumer you deserve what they give you.

Quote:
I wish everybody that built cars was perfect. But anybody who looks in the mirror and sees a perfect person is delusional.
Nothing is perfect, but a company who builds a product should always strive for perfection...not "sh!t happens".

Quote:
Originally Posted by JeeperJohn
t sort of scares me to agree with Bill, but I can't understand why so many people think fifty grand entitles you to a hand built Bentley. Guys, it's a mass produced vehicle, no different than a Tahoe or an Explorer or anything else.
Actually it is...because you don't see these issues on Tahoes or Explorers. Go read the forums.

50 grand doesn't entitle you to a hand built Bentley...but it entitles you to a quality vehicle with all the proper matching parts. 50 grand ain't nothing.

You guys act like this truck is some kind of discount, its not. It may be a good value...but it is still an expensive vehicle.
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  #38  
Old 01-18-2014, 01:53 PM
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Re: Pay close attention on that walkthrough!!

I picked up my 2014 Diesel on Thursday. On my 9 hour drive home I noticed the passenger side wiper doesn't work. I'm not really that upset because the vehicle is amazing, but its just dissappointing to bring the car for service this soon. Same with the fuel door; it's not a big deal and shit happens, but its ok to be a little pissed.
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  #39  
Old 01-18-2014, 02:37 PM
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I completely agree with SW03ES here.

Why do we have to lower our expectations because we aren't paying the price of a Bentley? My 2011 BMW sure as shi* didn't have any factory attributed problems like these and I expect the same from an equally priced car like my Jeep.

And the OP being level headed is definitely a better person for it, but I think they'd hardly be a drama queen for complaining and having to drive 3.5 hours back to the dealer to have them replace a part that will cost less than the gas needed to get there and back.
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  #40  
Old 01-18-2014, 02:47 PM
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I make my living from improving manufacturing quality and performance.

The truth is in the middle:

Yes you should expect Rolls Royce quality on a 50K vehicle due to the fact that high volume manufacturing brings the manufacturing learning curve down significantly.

I also own a Maserati, which is a hand built low volume and when you talk to them about quality they are the first to admit that they can't compete with the quality of large quantity manufacturing.

So Jeep should and can improve quality, they have the right platform and the volume to make it better.

That being said there are a lot of parts to build a car, and humans make mistakes. Once in a while a close color fuel door will sneak QC and that's the way it is. To eliminate that you need to improve the manufacturing process and not the car. And for those handful of incidents the true test is how well the dealer network fixes these minor issues.
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  #41  
Old 01-18-2014, 03:28 PM
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Re: Pay close attention on that walkthrough!!

I agree completely, I just think we have different expectations. Personally I think whether you purchase a Laredo for $30,000 or a Summit for $50,000 the expectations should be the same. It's the same truck made on the same line in the same plant.

If I'm going down the highway at 70 and the motor cuts out I'm gonna be really pissed because it could kill me. And it's going straight to the dealer. If I notice one of the speaker covers is the wrong color I'm not going to get completely wigged out about it. Next time I'm in they'll fix it and I don't think it indicates my Jeep was poorly built.

I'm not being condescending when I say I'm probably not as obsessive about it as some others. Yea I have a Summit but I drive it into the woods and beat the hell out of it. It's a Jeep. If others get twisted because one of the lights is at a slight angle I have to respect that but I just don't think that means they have horrible QA. If they didn't fix it when I took it in, that would be different.

Just different expectations.
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  #42  
Old 01-18-2014, 03:36 PM
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Re: Pay close attention on that walkthrough!!

I think the real issue that people have is that the vehicle SHIPPED with this error and was even DELIVERED with this error too. Then you add the other errors people have mentioned (grills....the old Summit steering wheel error (or they just ran out of them)....etc.). We all want Jeep to succeed and it is disappointing to see these errors. I've owned 5 Jeep Grand Cherokees ... continuously had a GC from when they were first introduced.

That being said, Jeep needs to step up it's QC checks. They need redundant/cross checking. Perhaps they need a video robot inspector to check at the end too...one that verifies the right trims, etc. I know they have a video inspection of some type so they would just need to add software to check for other things (such as all body parts are the same color) and also interior scan. Cuz it harms the brand when things like this happen and the BMW and MB people like to be smug! LOL
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  #43  
Old 01-18-2014, 08:08 PM
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Quote:
Originally Posted by Marlon_JB2 View Post
Guys, I'm just gonna put this out there. I've missed this exact thing before too. NO, even *I* am not perfect!!! It is a piece of cake when 602 Jeeps are coming down the line a shift on the following colors: Black True Blue Blackberry (Remember that one?) Whatever that green color is called that almost looks black Not enough lights can be on or electricity burned to catch something THIS difficult, especially when you only have 47 seconds to inspect your little section of the vehicle. Sorry you got the wrong gas door. When I see quality issues on here, I typically report them to the appropriate people, but in this case... the best thing I can say is... "**** happens." BTW: The SAME thing happens with the tailgate handles, and lightbars.
Thanks for your informative post. It does confirm my fear that quality is not a priority at Chrysler. If it was, JGCs would be properly inspected before leaving the factory and failures would not be treated as **** happens.
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Old 01-18-2014, 08:11 PM
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Quote:
Originally Posted by Bassa View Post
Continuous improvement starts with the right culture. Hopefully Fiat's takeover leads to improved QC and greater accountability.
Fiat isn't know for quality unfortunately. In Europe., Germany is a as good as it gets.
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  #45  
Old 01-18-2014, 08:17 PM
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Re: Pay close attention on that walkthrough!!

We HAVE these redundant checks.

It's just one of those situations where, if you're not actually in the environment, there's no way to understand.

JeeperJohn is right, this is a mass produced vehicle with mass produced parts. Not one of them is going to be 100% perfect.

There was a thread about a missing fastener. I told quality after asking the guy on the line about his job. The grounds issue, I went straight to quality. These electrical issues, I almost went nuts on quality, and so did everyone else including the pilot crew.

There was another quality verification station added on the line just last week.

It's not that we do NOT care. It's not that we don't take pride in our work.

The fact of the matter is, we make 1204/day, 7 days per week, working 10 hours per day. It is impossible to catch everything.

I do STILL appreciate everyone for their purchases and trusting us with your lives in these vehicles. I swear I do. But every once in a while, this kind of stuff does happen. I've reported the mismatching fuel doors, mismatching taillamps, mismatching lightbars, badges that should or should NOT be on the vehicle, several things.

The plant manager came down from his office one Sunday to personally THANK me, and shake my hand because one of the first SRTs went all the way to ship line with a missing "K" in Grand Cherokee.


We just... can't... catch everything. We are human. All 4,600 of us. (Over 3 crews, yes, it takes this many people to put together a Grand Cherokee at the speed we run)

Heck just today, someone almost got Durango carpet in a Grand Cherokee... I caught it and found the right rack of parts because it was mislabeled!!!! (Supplier issue though....)

When I was installing shocks, headliners, IPs, heat shields, carpet, paint prep, brake and accelerator pedals, airbags, door strikers, wire harnesses, feeding body shop robots, doing quality station checks (there's a list that must be memorized, and is a good 20+ items long PER PERSON), securing the console, panels of the console, wheelhouse liners, water test inspections, window stickers (all labels on the vehicle are a part of this job), hood pads, crash sensors, brake lines (at the wheels and cross car), exhaust hangers, A/C lines, engine covers, etc etc etc etc... you wanna know how much time I had for each vehicle?

47 seconds.
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  #46  
Old 01-18-2014, 08:19 PM
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Quote:
Originally Posted by pinetar View Post
I completely agree with SW03ES here. Why do we have to lower our expectations because we aren't paying the price of a Bentley? My 2011 BMW sure as shi* didn't have any factory attributed problems like these and I expect the same from an equally priced car like my Jeep. And the OP being level headed is definitely a better person for it, but I think they'd hardly be a drama queen for complaining and having to drive 3.5 hours back to the dealer to have them replace a part that will cost less than the gas needed to get there and back.
I have purchased 8 BMWs over 20 years. Only one cost more than $50k. None were delivered with any defects (though some developed defects later).
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  #47  
Old 01-18-2014, 08:20 PM
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Re: Pay close attention on that walkthrough!!

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Originally Posted by ADGrant View Post
Thanks for your informative post. It does confirm my fear that quality is not a priority at Chrysler. If it was, JGCs would be properly inspected before leaving the factory and failures would not be treated as **** happens.
Quality *is* VERY MUCH a priority at Chrysler. That is why the line stops each and every single time even so much as the torque on a bolt is just 1 newton meter out of spec. I lost count at the number of line stops that I have done. Everybody I know feels the same way.

The whole point behind my post is that this stuff, regardless of what measures are taken... happens. Plain and simple.

I don't know anyone that expects a 100% perfect vehicle. We are currently working extremely hard on this issue and I'm CONFIDENT that very VERY soon, these little nagging problems WILL be resolved!!!

As a matter of fact, I am currently informing management of the problem and suggesting a solution to the problem, THANKS TO THIS THREAD!!!!!
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Old 01-18-2014, 08:26 PM
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Re: Pay close attention on that walkthrough!!

Yes, you heard that correctly. I am working at home, off the clock just for everyone on here.
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