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Old 05-17-2013, 06:02 AM
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Perspective on 2014 GC problems

I have just ordered a 2014 Overland due around September. I joined this forum to get more familiar with Grand Cherokees in general and to research some particular issues.
But I am feeling somewhat overwhelmed - and nervous - by all the problems I see others are having with their 2014 GC's. Locking; tailgate; flat batteries; QL error messages and others.
I realize that forums such as this attract discussions on problems, and most of those without problems don't post as often, but is there any way I can get an idea of whether there is a great chance I will get a "lemon", vs years of trouble free ownership?
For example, is there any data available on the frequency of specific problems? Such as the equivalent of a JD Power measure of number of faults per vehicle?
Or any qualitative comments by owners more familiar with Jeeps and this forum would be really good too.
Thanks.
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Old 05-17-2013, 06:24 AM
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Originally Posted by lt4vette View Post
I have just ordered a 2014 Overland due around September. I joined this forum to get more familiar with Grand Cherokees in general and to research some particular issues.
But I am feeling somewhat overwhelmed - and nervous - by all the problems I see others are having with their 2014 GC's. Locking; tailgate; flat batteries; QL error messages and others.
I realize that forums such as this attract discussions on problems, and most of those without problems don't post as often, but is there any way I can get an idea of whether there is a great chance I will get a "lemon", vs years of trouble free ownership?
For example, is there any data available on the frequency of specific problems? Such as the equivalent of a JD Power measure of number of faults per vehicle?
Or any qualitative comments by owners more familiar with Jeeps and this forum would be really good too.
Thanks.
There is a poll on overall satisfaction with the vehicle if you search for it in the forum. The fact is the overwhelming majority of people are very happy with their purchase.

I as well am waiting on a vehicle and have looked pretty deeply into many of these concerns and almost none of them are "genetic" as I like to call it. The Platform is solid, the drive trains are very good (transmission likely will see a couple of programming updates but is a solid unit) and the engineering is still based on the prior proven model.

I work around automotive and in tech in general. There has been nothing discussed here I have worried about and this would be my first Jeep or Chrysler product in general since 1994.

My only advise is pick a good dealer with a service department who will work with you should you have problems. EVERY make has issues, the ONLY major failures I encounter are with bad service.... and I have had BAD service (my wheel fell off my ML after one visit)
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Old 05-17-2013, 06:57 AM
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Re: Perspective on 2014 GC problems

Thanks Willx - I'll look for the poll
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Old 05-17-2013, 07:04 AM
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Re: Perspective on 2014 GC problems

Keep track of the posts with problems and you'll see they come from a handful of people. Not to minimize the problems in any way and it seems if you DO get a turd, it REALLY stinks but most of us are happily getting our Jeeps dirty with not a care in the world (at least WRT our trucks).
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Old 05-17-2013, 07:21 AM
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Re: Perspective on 2014 GC problems

I will add what i can.. i have had mine for 2 weeks.. i only have about 300 miles on it. But i have had zero issues at all.. not one dead battery.. no bad grounds .. no stalling.. been perfect...

BUT with that being said.. i wish i would have gotten a 2013.. i find the 8 speed trans to be a abomination. The harsh downshifting is horrible. In eco mode you let off the gas at like 30mph and this thing just starts slamming down gears making you lurch forward in your seat. I can't believe a trans will take this abuse for 10k miles let alone 100k..

Thats just my 2 cents though.. i miss a manual trans
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Old 05-17-2013, 07:39 AM
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Originally Posted by Icetech View Post
I will add what i can.. i have had mine for 2 weeks.. i only have about 300 miles on it. But i have had zero issues at all.. not one dead battery.. no bad grounds .. no stalling.. been perfect...

BUT with that being said.. i wish i would have gotten a 2013.. i find the 8 speed trans to be a abomination. The harsh downshifting is horrible. In eco mode you let off the gas at like 30mph and this thing just starts slamming down gears making you lurch forward in your seat. I can't believe a trans will take this abuse for 10k miles let alone 100k..

Thats just my 2 cents though.. i miss a manual trans
This is a very common comment that I would "guess" there may be a program change coming.

Coming from as long a manual drive tranny experience as yourself I see why this sucks. But I have seen wildly huge improvements in drive from a simple update. Also I am told the 8 speed needs 1000 miles for a proper learning cycle from new. Not that I am suggesting that will fix your concern
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Old 05-17-2013, 08:07 AM
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Re: Perspective on 2014 GC problems

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Originally Posted by Willx View Post
This is a very common comment that I would "guess" there may be a program change coming.

Coming from as long a manual drive tranny experience as yourself I see why this sucks. But I have seen wildly huge improvements in drive from a simple update. Also I am told the 8 speed needs 1000 miles for a proper learning cycle from new. Not that I am suggesting that will fix your concern
It also has been stated a few times on this board that the new transmission needs about 1k to 1500 miles to break in. Im at about 800 trouble free miles and. Have already noticed it Smoothing out.
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Old 05-17-2013, 08:10 AM
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Re: Perspective on 2014 GC problems

Now with what Icetech says about the 8 speed, I think the 5spd was bad for the V6 compared to the 2014. But everyone has their own options on things on how they like things. I will agree that when slowing down the transmission will jerk some to the next gear, not sure if it is hurting it at all as it is helping to reduce the wear on the brakes (or so it seems).

Was I concerned before mine came in, somewhat yes. Reading the stories of peoples problems, yes they concern me. Have I had any real issues (other than a few reboots of the 8.4an), nope. I was worried when I went to Chicago the 1st weekend we had it but with no problems, I have no worries anymore. Just have the dealer make sure the TSB's are preformed before you get it and you should be good. Things happen and sometimes it is of no control of anyone but they do need to stand by their product when it comes to warranty. I hope I never have to use it but if I do, I hope all goes well.

Should you be worried, it all depends on how you look at things. Sure a little worried but if it all goes well then enjoy the vehicle.
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Old 05-17-2013, 08:19 AM
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Re: Perspective on 2014 GC problems

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Originally Posted by Icetech View Post
I will add what i can.. i have had mine for 2 weeks.. i only have about 300 miles on it. But i have had zero issues at all.. not one dead battery.. no bad grounds .. no stalling.. been perfect...

BUT with that being said.. i wish i would have gotten a 2013.. i find the 8 speed trans to be a abomination. The harsh downshifting is horrible. In eco mode you let off the gas at like 30mph and this thing just starts slamming down gears making you lurch forward in your seat. I can't believe a trans will take this abuse for 10k miles let alone 100k..

Thats just my 2 cents though.. i miss a manual trans



Just to add a few comments:

I am one of the "problem" people. And even though it sucks for me, that does not mean that the majority of people are having issues.

In fact both myself, and one of the most vocal people here that has issues would both strongly consider getting another Jeep if they let us swap out of our problem vehicles.


Icetech: Not sure if this is true, but I have been told that the slamming, lurchy transmission has something to do with voltage spikes from grounding effecting the comp... even in the first 1K miles, it should be somewhat smooth, and not as noticeable as your comments.
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Old 05-17-2013, 08:23 AM
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Originally Posted by marosenb View Post

Just to add a few comments:

I am one of the "problem" people. And even though it sucks for me, that does not mean that the majority of people are having issues.

In fact both myself, and one of the most vocal people here that has issues would both strongly consider getting another Jeep if they let us swap out of our problem vehicles.

Icetech: Not sure if this is true, but I have been told that the slamming, lurchy transmission has something to do with voltage spikes from grounding effecting the comp... even in the first 1K miles, it should be somewhat smooth, and not as noticeable as your comments.
Now that I applaud. A person having serious problems with an open mind.

Good for you,
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Old 05-17-2013, 08:39 AM
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Re: Perspective on 2014 GC problems

As one (OK, my wife) who is in the market for a new vehicle, we too want to like the JGC and each time we are ready to place an order, we stop and regroup. I have read, posted and re-read everything I can get regarding this vehicle. Our heart wants it, but our minds keep nagging us to hold off.

I tend to put the overzealous fan boy and overcritical reviews into perspective, so I will try as I may to be as even keeled as possible on my observations.

The issues that are posted here are a reflection of of the same issues posted on other forums, so to say that these are just a handful of people posting their problems here may be true, but a search on the internet shows there are similar quality concerns.

The thing for me is that this is a big chunk of money to for us to spend. The buying public is not Chrysler's payroll to be Quality Testers and it isn't only the product that's in play here. It's also the corporate backing and service that is part of this equation and it too is suspect based on the responses I have read.

With all due respect to the fine workers in JNAP, I can truly sympathize with a work schedule that may in fact, contribute to some of these issues on the line. I too have been called upon to do things that make sense only to a "deranged bunny with a holy hand grenade <--subtle reference to another post in this forum "

Yes, I don't expect perfection and as issues come up, I expect an appropriate response to resolve them. I have purchased many vehicles in my lifetime and I have only regretted one. Unfortunately it was an 88 Jeep Cherokee, the only non-GM vehicle I purchased in my life. After the glowing reviews of the JGC in the press, I am willing to revisit them again. My past views of Chrysler growing up thru the muscle car era was they always had great engineering ideas, but their quality for lack of another word, sucked...To add perspective, I remember Jeeps being loaded onto a ship in Kenosha as kid, but I digress...

I have stated this in my other posts that we all want the JGC to succeed, but when I am shelling out $50K, my expectations are that I comfortable with my (our) decision. The issues that people post about here AND other forums are the current reasons there isn't a JGC currently in sitting our garage. We really are reading to replace the "other" car my wife drives now, so our time is limited.

So, to Chrysler/Fiat Management: Get your Sh@t together and give the people, workers and support staff the resources they need to get us the quality product you advertise and that the Jeep legacy deserves....Oh, and add a few more color choices to the Summit..

Good day....
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Old 05-17-2013, 09:19 AM
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Re: Perspective on 2014 GC problems

I've sent a email to Jeep CS about this. I would recommend anyone having these tranny issues do the same so Jeep cannot say they had no idea.

http://www.jeep.com/webselfservice/jeep/index.jsp
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