As one (OK, my wife) who is in the market for a new vehicle, we too want to like the JGC and each time we are ready to place an order, we stop and regroup. I have read, posted and re-read everything I can get regarding this vehicle. Our heart wants it, but our minds keep nagging us to hold off.
I tend to put the overzealous fan boy and overcritical reviews into perspective, so I will try as I may to be as even keeled as possible on my observations.
The issues that are posted here are a reflection of of the same issues posted on other forums, so to say that these are just a handful of people posting their problems here may be true, but a search on the internet shows there are similar quality concerns.
The thing for me is that this is a big chunk of money to for us to spend. The buying public is not Chrysler's payroll to be Quality Testers and it isn't only the product that's in play here. It's also the corporate backing and service that is part of this equation and it too is suspect based on the responses I have read.
With all due respect to the fine workers in JNAP, I can truly sympathize with a work schedule that may in fact, contribute to some of these issues on the line. I too have been called upon to do things that make sense only to a "deranged bunny with a holy hand grenade <--subtle reference to another post in this forum
Yes, I don't expect perfection and as issues come up, I expect an appropriate response to resolve them. I have purchased many vehicles in my lifetime and I have only regretted one. Unfortunately it was an 88 Jeep Cherokee, the only non-GM vehicle I purchased in my life. After the glowing reviews of the JGC in the press, I am willing to revisit them again. My past views of Chrysler growing up thru the muscle car era was they always had great engineering ideas, but their quality for lack of another word, sucked...To add perspective, I remember Jeeps being loaded onto a ship in Kenosha as kid, but I digress...
I have stated this in my other posts that we all want the JGC to succeed, but when I am shelling out $50K, my expectations are that I comfortable with my (our) decision. The issues that people post about here AND other forums are the current reasons there isn't a JGC currently in sitting our garage. We really are reading to replace the "other" car my wife drives now, so our time is limited.
So, to Chrysler/Fiat Management: Get your Sh@t together and give the people, workers and support staff the resources they need to get us the quality product you advertise and that the Jeep legacy deserves....Oh, and add a few more color choices to the Summit..