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Old 09-07-2010, 09:01 PM
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phone call from chrysler?

Is it normal to get a phone call from jeep/chrysler? I got a call today from an ontario canada area code, a guy who said he was from jeep asked me about the overland i just bought, he asked me about the dealer experience and what i thought of the jeep along with a few other questions. Is this normal and if so, does jeep have any people that work out of ontario canada doing surveys?

I just found it strange that the call came from canada and not detroit....
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Old 09-07-2010, 09:08 PM
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Re: phone call from chrysler?

Probably from the Canadian subsidiary.

And yes, it's VERY normal nowadays to have a phone call or email after buying a new car (and often after service as well). The manufacturer uses these surveys to judge customer satisfaction and how the dealer is doing. Dealers here often will tell you "We hope everything was great, and if you are contacted, please remember anything but the highest grade is treated by the manufacturer as failing." I don't know if that's true, but I do know that I'm not going to hand out great grades just for kicks; they'll have to earn it (if they've been yanking my chain on my trade, they can forget a good grade).
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Old 09-07-2010, 09:18 PM
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Re: phone call from chrysler?

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Originally Posted by dubwarren View Post
Is it normal to get a phone call from jeep/chrysler? ...
I get them from time to time, but they're not usually about a vehicle purchase LOL.
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Old 09-09-2010, 05:28 AM
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Re: phone call from chrysler?

My Dealer called me a few days later to see how everything was and I got a letter in the mail from my sales rep thanking me, but never got a phone call from Chrysler.
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Old 09-09-2010, 09:26 AM
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Re: phone call from chrysler?

Jeep never called me when I bought my car
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Old 09-09-2010, 11:13 AM
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Re: phone call from chrysler?

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Originally Posted by Knightrider03m View Post
Jeep never called me when I bought my car
That's because you keep calling it a car.

Then again you drive it like one...
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Old 09-09-2010, 08:35 PM
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Re: phone call from chrysler?

Me and my wife looked at the WK2 on Monday and on Tuesday they called asking how everything went and all we did was look and test drive
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Old 09-09-2010, 08:41 PM
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Re: phone call from chrysler?

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Originally Posted by GhettoB879 View Post
Me and my wife looked at the WK2 on Monday and on Tuesday they called asking how everything went and all we did was look and test drive
yet ive owned like 5 jeeps and never heard a peep from them.....that was not normal.
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Old 09-09-2010, 09:23 PM
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Re: phone call from chrysler?

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Originally Posted by Marlon_JB2 View Post
That's because you keep calling it a car.

Then again you drive it like one...


What is does that mean?
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Old 09-09-2010, 10:03 PM
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Re: phone call from chrysler?

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Originally Posted by Knightrider03m View Post


What is does that mean?
It means it's not a car, it's a SUV and more importantly a Jeep! You want to simplify call it a truck but a car it is not.
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Old 09-09-2010, 10:14 PM
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Re: phone call from chrysler?

I was taking about what did he mean by, "I drive it like a car"
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Old 09-09-2010, 10:17 PM
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Re: phone call from chrysler?

You probably don't get it muddy, etc.
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