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  #73  
Old 03-26-2014, 10:47 AM
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Re: Picking up a brand new 14, need opinions!

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Originally Posted by GunnySpook View Post
Wile I am sympathetic to those having problems (and I may well be in that group once I take delivery of my new '14 GC ), I also have to remember that to some degree, this is the curse of the internet, whereby a few problems get disproportionate visibility.
BUT...as someone who has spent 10+ years reading and posting on automotive forums...this is a disproportionate amount of issues even for internet forums. I even read a Range Rover forum from time to time, and they have a lot of issues, but not this many issues...when you look through one thread you have multiple people posting similar problems without starting their own threads.

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I think it is important to remember that Jeep is producing 1200 of these vehicles *A DAY*, and we are seeing what, 5 - 8 - 12 with relatively serious troubles? And in most cases, those problems are resolved with a trip to the dealer. We also have some evidence that where the problems have persisted, Jeep (and/or the dealer) have stepped up and taken care of it.
A lot of vehicles are built at far higher volumes than the JGC without these issues. There are quality and assembly foibles here, mismatched trim, doors not aligned, etc...those things are indicative of production issues and they are bad enough. BUT, these are design and component failures also that have nothing to do with assembly.

Quote:
30 TSBs are evidence of the push Jeep is making, and also of the corrections they are making. That is a relatively quick response to a problem when it is discovered.
This is BS IMHO, the vehicle should never have been released with enough problems to have 30 TSBs just for one model year...

Quote:
Which technology in the new Jeeps would you give up to get a higher reliability? Would you go back to the 5 speed transmission? Stick with the gas engines and not push for a small diesel? Forego the EVIC?
There is no incredible technology in the Jeep. Many other manufacturers are deploying the same or similar technology without these problems.

But the answer is all of it. If you have a vehicle like this, or its in the shop all the time...its not worth it. Who cares how much technology it has or what a great vehicle it is...if the only place you ever drive it when it runs is the dealer.

Demand quality from Jeep! Don't accept a poorly designed and built product and make excuses for its failings...if you do that all you'll ever get are poorly designed and built products.

Quote:
Originally Posted by Roger Ramjet
I tend to agree. I have a 14 overland coming up on 3000 miles with no issues (September build). We also own a 2013 Cadillac SRX and that forum is just as full of issues as this one...
What Cadillac forum is that? I read Cadillac forums too and would disagree with that statement.

I've had problems, and for the most part after 27 repairs mine seems to have the kinks worked out...I have a squeaking cupholder and some other minor stuff, but I'm not worried about that. I'd love to upgrade to a 2014...but I just don't see how I can do that with my prior experience and with the issues people are having with the 2014. People think I'm nuts for even considering it. If I were to trade out 2011 in on a 2014 and wound up with a problem unit...I legitimately think my wife would kill me.
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  #74  
Old 03-26-2014, 10:48 AM
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Re: Picking up a brand new 14, need opinions!

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Originally Posted by Deception View Post
... I think Land Rover at this point builds more dependable vehicles and that's saying something.
Now that may be going too far.
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  #75  
Old 03-26-2014, 10:52 AM
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Re: Picking up a brand new 14, need opinions!

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Originally Posted by Hayseed_wk2 View Post
Now that may be going too far.
Land Rover is at least on an upswing...having been here since the WK2 came out in 2011 which had teething problems on its own, the 2014 is much more problematic...thats a downswing.
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  #76  
Old 03-26-2014, 10:52 AM
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Re: Picking up a brand new 14, need opinions!

So I take it you are NOT planning to acquire a '14 JGC, SW03ES?
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  #77  
Old 03-26-2014, 11:03 AM
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Re: Picking up a brand new 14, need opinions!

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Originally Posted by GunnySpook View Post
So I take it you are NOT planning to acquire a '14 JGC, SW03ES?
I'm still really conflicted. I really, really would like to. From a style, build, look, drive, and capability perspective it really is the best vehicle for the money by a wide margin...its just the very real possibility of having a problem vehicle that may be worse than what we went through with the 2011. I had a lot of problems, but they were all minor...easily diagnosed and corrected...some people with 2014s have units staying at the dealer for weeks, etc etc and seeing how difficult Jeep has been with loaners with the 2011, we just don't have the time or the energy to devote to that.

Perhaps a less interesting but more reliable vehicle is the better buy, a'la Lexus RX350, Acura MDX, Toyota Highlander, Infiniti QX60...etc.
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  #78  
Old 03-26-2014, 11:18 AM
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Re: Picking up a brand new 14, need opinions!

Exactly what I was postulating: Less technology, less risk.

A technology story of new products (for those who can tolerate long, boring history):

In the late 60's (I was a computer engineer), IBM developed the first multi-platter disk drive, the Model 2311. A definite leap forward in technology over tape (which was dominant at the time).

But it was unproved. There was only so much testing IBM could do internally.

So IBM built 50,000 drives, loaded them on rail-cars at the San Jose plant, and shipped them to customers.

They installed all 50,000 within 48 hours at various customer sites. IBM kept design engineers in the plant, sleeping on cots, and bringing in 24 hour food, etc. In the field, Field Engineers stayed on-site 24/7 to diagnose and detect failures and get information back to the labs so fixes could be developed in the shortest possible time. The plant engineers stayed (most of them) for 2 weeks at the plant.

The 2311 turned out to be a very successful product for IBM, followed by the 2314.

But there were MANY corrections and product changes during that first 2 weeks! There is just no substitute for volume testing by customers in the field. Live-fire, as it were.

Now, not many companies have the financial resources to field 50,000 copies of any product within 48 hours for "testing". And these 50,000 drives all had IDENTICAL physical configurations! Certainly Jeep doesn't nor does Land Rover or Cadillac.

But that is the real-world product life cycle testing required to get to a truly trouble free product.

Early adopters will always pay a reliability price. If you don't want that risk, don't be first in line, and wait until year 2 (or later).
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  #79  
Old 03-26-2014, 11:50 AM
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Re: Picking up a brand new 14, need opinions!

WOW, what a series of posts. Bad News, Good News.

The bad news is as stated, got the engine check with DEF problem.

Built pending inspection (I) 02/07/2014.

Good news, the dealer has been VERY good so far, responded to my 5:39am email at 6:48am, came to house picked up GC, left Cherokee loaner. We will see what occurs now. I will keep any judgements until I see how all works out.
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  #80  
Old 03-26-2014, 11:59 AM
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Re: Picking up a brand new 14, need opinions!

That's great, CFarer! Excellent dealer service!
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  #81  
Old 03-26-2014, 12:02 PM
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Re: Picking up a brand new 14, need opinions!

Gunny, Thanks for the support.

Was going to whine, no point.
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  #82  
Old 03-26-2014, 12:14 PM
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Re: Picking up a brand new 14, need opinions!

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Originally Posted by GunnySpook View Post
Exactly what I was postulating: Less technology, less risk.

...

But that is the real-world product life cycle testing required to get to a truly trouble free product.

Early adopters will always pay a reliability price. If you don't want that risk, don't be first in line, and wait until year 2 (or later).
I might understand this if other companies did not offer identical technology that was rolled out without these problems. You speak as if the JGC has cutting edge tech that we're "early adopting"...thats not at all the case. The only thing thats "new" for Jeep is the new uConnect system, and thats been out now for 2+ years in other Chrysler configurations and remember the 2014 JGC has been on sale for going on 1+ years! The 8 speed isn't new...its an 8 speed ZF unit used in all kinds of applications. Other technology such as ACC, QT/QD/QL etc has been available on the Jeep since the WK2 came out in 2010!

What makes the JGC special is the whole package, its not technology. All that technology is available with every competitor basically...in less troublesome applications.
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  #83  
Old 03-26-2014, 12:17 PM
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Re: Picking up a brand new 14, need opinions!

If that's your belief, then you should quit wasting your time here and buy something else.

(I find it curious that you don't even have one on order, much less own a '14 JGC, yet you're jumping on the "it's crap" bandwagon. No first-hand experience with a '14 JGC whatsoever. What's your end-game here?)
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  #84  
Old 03-26-2014, 12:23 PM
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Re: Picking up a brand new 14, need opinions!

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Originally Posted by GunnySpook View Post
If that's your belief, then you should quit wasting your time here and buy something else.
Sorry, I'm a Jeep owner, a paying member of this forum and I'm not going anywhere. I understand you're excited about your Jeep, but these problems are real...and if you should be one of the unlucky ones to be delivered an immediate lemon like poor Deception here...you'll understand. Every time you try and make an excuse for Jeep delivering shit to people like this...I will be here.

Seeing that you don't even have the vehicle yet...why don't you save your arguments against those of us who have had it for years and tens of thousands of miles for after you've at least driven YOUR Jeep one time LOL.

Quote:
(I find it curious that you don't even have one on order, much less own a '14 JGC, yet you're jumping on the "it's crap" bandwagon. What's your end-game here?)
Since you don't even have yours yet, how can you legitimately be making excuses for Jeep and poo-pooing the issues those of us who DO have our Jeeps have had? What is your end game? How can you jump on the "its fine, they're crazy" bandwagon. How does putting a $500 deposit down on a Jeep give you any insight that I don't have after having owned substantively the same vehicle for 3 years?

I have owned a 2011 Jeep Grand Cherokee, something that is 90% exactly the same as a 2014 Jeep Grand Cherokee for nearly 3 years and 45,000 miles. This is not a 2014 Jeep Grand Cherokee forum...this is a WK2 Jeep Grand Cherokee forum. Even if it were, I'm actively shopping for a 2014 Jeep Grand Cherokee...have been a posting member here for 3 years...I think I've earned my right to post in the thread.

And I'm not saying "its crap"...its a great vehicle...the fact that I would even consider a 2014 after my issues with the 2011 speaks to the regard I give to the vehicle. BUT...when you have a problematic unit it sucks...and it shouldn't be that way...it isn't with other brands...and I'm not going to let you or others brush away these issues as being "common" or "understandable"...they aren't.

He and all of us have every right to be pissed. And someone would be entirely reasonable to take these experiences into account before buying a JGC.
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