Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 11-05-2013, 12:26 AM
2011Laredo's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jan 2011
Location: Bergen County, NJ
Posts: 80
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1408
2011Laredo is on a distinguished road
Problem with touch screen (2014 GC Lim)

I deeply regret leasing my new 2014 Jeep Grand Cherokee Limited. This is my 4th jeep and I cannot express how frustrated I am right now.

To make a long story short....

Turned in my lease 5 months earlier...was 13,000 miles over my lease agreement...had cracked window and some dings and dents...

The dealer gave me a great deal on a brand new 2014 GC Limited...soooo I took it. A day after getting the vehicle the transmission continued to get stuck in 2nd gear...took it back and they gave me a brand new jeep, a complete match to the one which had a bad transmission....

Only problem was the jeep had a scratch on the front bumper...ok ok...they tinted the windows for free (front windows) and fixed bumper...greattttt...Im soooo happy now.....NOTTTT

Two days later the entertainment screen, NAV, radio, etc. goes blank...then it freezes....this continues for a few days so I take it back to the dealership....they tell me it needs an update....ok update it is!

A few days later the same problem...

Now I talk to the service manager who tells me he just received an email which CORRECTSSSS these minor glitches....

Annnnddd I bring it back a SECOND time....

Guess what.....

Yea you guessed...the same problem...only now the entertainment center turns white then resets....

I didn't even call service yet because right now I want to drive the jeep through their front window...I contacted Chrysler and filed a complaint...ohhh BTW I contacted them after the first time was unsuccessful... A supervisor has since contacted me and will be handling this recurring problem....

Any advise...suggestions???

I want out of this damn lease but I know that is not something that can be easily done....
__________________

__________________
2014 - GC - Limited - Billet Silver
Reply With Quote
  #2  
Old 11-05-2013, 10:42 AM
jacko15's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: Pennsylvania's North Shore
Posts: 2,111
Thanks: 210
Thanked 153 Times in 124 Posts
Rep Power: 89527
jacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond repute
Re: Problem with touch screen (2014 GC Lim)

The first thing I'd tell you is to take a deep breath and relax before you have a heart attack! I'm sorry your having problems. Give the dealer a chance to fix them. In the mean time, put your rage to good use and see what NJ law can do to protect you if it all goes south. My guess is you need to have the unit replaced, but that's just my guess. Good luck, and I hope your problem gets resolved.
__________________

__________________
Mine: 2014 Overland 4x4 V6, ORA II, billet silver/black, Michelin LTX M/S 2's, MaxCare Lifetime, delivered 4-13-'13
Wife's Jeep: 2008 Compass Sport 4x4, 2.4L I4 DOHC, CVT, Lifetime powertrain warranty
Reply With Quote
  #3  
Old 11-05-2013, 01:40 PM
2011Laredo's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jan 2011
Location: Bergen County, NJ
Posts: 80
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1408
2011Laredo is on a distinguished road
Re: Problem with touch screen (2014 GC Lim)

I hear ya...nj lemon law states I can file a claim if the problem is not fixed in 3 attempts. We shall see....my frustration is that I've been there 6 times since I leased my vehicle, that is ridiculous. All these updates don't seem to be working on my jeep. Your probably right by saying they will have to replace the unit. We shall see.....
__________________
2014 - GC - Limited - Billet Silver
Reply With Quote
Reply

Tags
2014

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Mygig Touch Screen Burner Audio/Visual/Navigation 6 09-15-2013 09:31 PM
Touch Screen not working already..really? RECDOG Grand Cherokee - WK2 - 21 05-10-2013 12:09 PM
Touch Screen for 08 Grand Cherokee BlackN'Blue Audio, Video, Navigation & Electronic Modifications 4 05-31-2012 05:46 AM
Blue screen and now touch screen doesn't work bbjrhome Audio/Visual/Navigation 4 01-13-2012 03:42 PM
Touch Screen Icon RCS01 Trouble Shooting/Problems/Service 5 01-13-2012 09:42 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 10:14 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community