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Old 11-08-2013, 12:32 AM
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Push Start Fell Inside Dash

Leaving a building in west LA this evening to go to a laboratory in Garden grove and then home, I pushed the push to start button and the dang thing fell inside the dashboard! At least it started and I was able to get home. Once home, I got a flashlight and saw that the button assembly is a cylindrical object maybe 1.5 inches diameter by 3.5" long, and it was laying inside the dash. I also saw the knee airbag and realized I had no idea how to take off any of the lower dash plastic. I was able to reach inside around the leather boot on the steering column and get a finger on the button, and reach another finger inside through the button hole and push it to shut it off. This is not a good sign. I see one fractured and flimsy looking plastic support visible inside the hole in the dash. The push start button is something which will be used many times over the life of a vehicle, so it would be reasonable to design it to be extra sturdy, but this looks flimsy. I'll see what it looks like once the dealership takes it apart. How much you want to bet they will say they need days or weeks to get parts?
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Old 11-08-2013, 06:19 AM
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Re: Push Start Fell Inside Dash

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Originally Posted by FStephenMasek View Post
How much you want to bet they will say they need days or weeks to get parts?
As long as they don't say "It's normal"


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Old 11-08-2013, 02:03 PM
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Re: Push Start Fell Inside Dash

Well, 197 views thus far and nobody else has reported the same problem, so I guess this is an odd problem. I'll report what the dealership says and does.
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Old 11-08-2013, 03:07 PM
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Re: Push Start Fell Inside Dash

How hard did you push? The button feels pretty solid to me, but I would have freaked if this happened to me.
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Old 11-08-2013, 03:29 PM
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Re: Push Start Fell Inside Dash

I've never read of anything like that before. You are the first , but like Specx said, that would have been a weird experience.
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Old 11-08-2013, 04:40 PM
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Re: Push Start Fell Inside Dash

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Originally Posted by FStephenMasek View Post
Well, 197 views thus far and nobody else has reported the same problem, so I guess this is an odd problem. I'll report what the dealership says and does.
How about telling us what yr and model this happened on?
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Old 11-08-2013, 06:19 PM
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Re: Push Start Fell Inside Dash

Oops, I was tired when I got back yesterday. It is a 2014 Grand Cherokee Overland (V8, 4x4, "Technology") I bought 10/19. It had about 900 miles on it when the part broke yesterday. I just got back from the dealership in Huntington Beach. I asked to see the failed part, so went back to the shop parking lot with Dean. Several of the mounting points for the switch module broke on the back of the chromed plastic piece with wood on front - four or five. The guys joked with me about pushing too hard, but I am sure I could not develop enough force with one finger to break it as it failed.

They say the part is in the southern California warehouse and they will have it tomorrow.
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Old 11-08-2013, 06:22 PM
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Re: Push Start Fell Inside Dash

I am surprised they didn't tell you that it was normal, functioning as designed, they are all like that
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Old 11-08-2013, 07:49 PM
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I am surprised they didn't tell you that it was normal, functioning as designed, they are all like that
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Old 11-09-2013, 07:58 AM
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Re: Push Start Fell Inside Dash

Switch probably wasn't seated properly in the bracket at the factory. Stinks!
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Old 11-09-2013, 02:17 PM
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Re: Push Start Fell Inside Dash

Oh, something else to worry about. But maybe your interior is just a cardboard mock up for demonstration purposes only.
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Old 11-10-2013, 12:10 AM
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Re: Push Start Fell Inside Dash

It is repaired. The service counter guy said that the technicians and them looked at the failed old part and could not see anyone being able to develop enough finger force to break it. The two service counter guys we spoke with are clearly worried that they will soon have more such failed parts.
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