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Old 03-02-2012, 10:00 AM
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Question Question on Custom Order

I have put in a custom order for an Overland at a local dealer here in NJ (March 1st). I actually saw the sales manager input the details in the computer and I got copy of the Priced Order Confirmation with the VON number on it. I also realized on the form under Status it said "BA - Pending Order".

My question is how long should I expect to wait before I will receive an email confirmation from Chrysler/Jeep. Will I also get the VIN number on that inital email?


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Old 03-02-2012, 10:36 AM
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Re: Question on Custom Order

Some have not received the confirmation. I don't think you will receive anything until it is ready to build, which could be days to several weeks depending on dealer allocations and parts availability.
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Old 03-02-2012, 12:24 PM
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Re: Question on Custom Order

I never received anything from Chrysler other than the vehicle. My salesperson kept me informed of the progress though. Of course once you take the Jeep home, Chrysler never leaves you alone.
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Old 03-02-2012, 01:00 PM
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Re: Question on Custom Order

Did your dealer take an e-mail address for you when he input the order thru dealer connect? Mine did, but it was not printed on the Priced Order Confirmation. Only the VON and my name and address where on that.

If your dealer input an e-mail address for you, you should get a series of three e-mails from Chrysler, the first about a week after they receive your order confirming it. The second one came about a week after that with the last 8 of the new VIN assigned. At this point your new Jeep is scheduled for production.

You can call Jeep customer service at any time @ 1877 426-5337 and give them your VIN or VON for updates on the build and after that, shipping progress to your dealer. The third and final e-mail will be sent after your Jeep build is complete and the vehicle is released from the factory and placed on a railcar or shipped to a storage yard.

You can track your Jeep build at any time using this web portal; https://www.jeep.com/vots/ All you need is a VON or VIN and your last name.
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Old 03-02-2012, 02:11 PM
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Re: Question on Custom Order

Yes the sales manager who input the info into the system did ask for my email address. Just try https://www.jeep.com/vots but it came back saying couldn't locate the information. Guess maybe it is too early.

So when will you receive the full VIN number for your new wheel? I don't think you can get an actual quote from insurance company with only the last 8 digits of the VIn number.
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Old 03-02-2012, 04:06 PM
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Re: Question on Custom Order

Got my email 3 days after ordering. Then got the productiOn sched email a day later. That's the status it's been for a week now..
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