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Really?!?!...

6K views 46 replies 21 participants last post by  Bostondan77 
#1 · (Edited)
I wanted to vent about is how i have my nine month old 2013 in the shop AGAIN. Thats fine and all because i will not be paying a dime. But i asked my service advisor what i should do with the truck...should i trade it in or not.... and get the 14.

and i quote:

"what do you want a 2014?!?!, those things have MAJOR issues", now i know that it's NOT ALL 14 jeep grand cherokees and im not trying to make people with 2014s feel bad.. im simply venting at the fact that jeep has been having so many problems and such low quality control. They rush these trucks out to the people and just expect the people to keep dealing with the problems.

Something needs to change, Im just venting and i think that there is definitely something wrong with the fact that the service advisor is telling me not to trade in the truck solely based on the fact that they are having even more problems with the 14s.

just thought i would share, Lastly i would like to add that i do LOVE my jeep when she is acting right and i want nothing more to keep it but im just getting fed up with dealer trip after dealer trip. Thanks guys for listening :)
 
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#5 ·
No worries. When I was in with the finance person at my dealership, and she was trying to sell me the extra three month warranty on the lease, I said I'd take my chances. She looked right at me and said, "so you've never owned a Jeep before?"

And I got the impression she wasn't just trying to sell me something.

I took the three months. :)
 
#7 · (Edited)
If you notice most of the issues relate to electrical systems. As the electronics get ever smaller form factors and the wiring goes to smaller gauges you increase the likelihood of anomalous effects from surges, spikes, race conditions, internodal capacitance, and noise.

Computer cars have been around for over three decades now and every year more is packed into a smaller space. My 88 takes nine computer modules and a serial LAN to do what is in three components now.

Perhaps wearing hearing aids has made me more aware of this since they pick up all kinds of electrical noise (if you could hear what is going on in an airliner you might understand why no cell phones in flight - in inductive it is painful.

Funny thing is that with all of my computer cars, the major failure modes are mecanical e.g. sensors with damaged pickups and not electrical.

Now it may be that we are just seeing the failures here and rarely cars with none but I am concernd that eletrical failures seem to be getting short thrift, replace the failed components without much concern about why (could be rong, am sure Chrysler is paying much more attention to the failed Pentastar heads than they have ever admitted publicly, they might have a special task force studying such.)

Personally am surprised they did not just replace a few of these cars so engineering could study them and find out what is going on but maybe they already know.

My '12 is like yours, only issue has been a cruise control that likes to go faster than set but then it has minimal electronics compared to the '14s.

There is a recent recall of the earlier generation seems to be a cracked circuit board for dual range transfer cases. Of course the media is just saying GCs go into neutral on startup (could be nasty with a remote starter, good reason to also use the parking brake) but drilling down to which and why is in the small print.

Is really a good example, the '14 have fully automagic shifting now and one poster mentioned suddently being in neutral from drive. Hopefully PARK still has a mechanical interlock.

So is therereally a problem ? DId some cars get out with bad critical grounds ? Only time will tell.
 
#8 ·
I was simply quoting what my service guy said to me. I have not had any electrical problems but I did have had mechanical.Like I said in the post I know that not all jeeps have the issues but to be honest a good amount of them have simple quality control issues i.e. mis aligned doors, hatches,fenders and different suspension problems (I saw at the auto show! and on dealer lots). Just saying that I feel instead of rushing out these 14s they should have done more testing on the electronics.....
 
#9 ·
Yes, I can verify that when pulling out of the driveway, and later down the road, my Jeep suddenly popped into neutral. I only realized it because I was on the accelerator pedal and the engine started racing and I realized I was suddenly out of gear.

My wife sometimes stops at the house to pick something up when running errands, and if my kid is sleeping in the car she'll just leave him there for a minute in the driveway with the car running rather than wake him up, then she'll go back out and on with her errands.

That's something I don't feel comfortable doing anymore without understanding more about how this car works when something goes wrong -- can it shift INTO gear as easily as it pops out?

This is what I mean when I say I just don't trust this car anymore. I'm afraid I could suddenly find myself in gear, heading toward the house across the street while I was tuning the radio in my driveway before heading out.

Might sound ridiculous to some of you, but if you had been what I've been through with this car...
 
#12 ·
Yes, I can verify that when pulling out of the driveway, and later down the road, my Jeep suddenly popped into neutral. I only realized it because I was on the accelerator pedal and the engine started racing and I realized I was suddenly out of gear.

My wife sometimes stops at the house to pick something up when running errands, and if my kid is sleeping in the car she'll just leave him there for a minute in the driveway with the car running rather than wake him up, then she'll go back out and on with her errands.

That's something I don't feel comfortable doing anymore without understanding more about how this car works when something goes wrong -- can it shift INTO gear as easily as it pops out?

This is what I mean when I say I just don't trust this car anymore. I'm afraid I could suddenly find myself in gear, heading toward the house across the street while I was tuning the radio in my driveway before heading out.

Might sound ridiculous to some of you, but if you had been what I've been through with this car...
:confused: You have not stated yr and model involved in this incident so your comments don't mean much to anyone reading them.;)
 
#11 ·
WOW, so just a few posts on a forum designed to allow people to vent about problems will turn you off buying one ?
You should not read any forums then, as you will never find a place where everyone is happy about their cars.
It has been said to death on every car forum, that you cannot judge the reliability of a car based on a very small % of owners, many who find these places when they do have a problem.
As for the service adviser steering you clear of the '14, he may have just had a bad day. It is still way to early to tell the quality of this model, but going by any mass produced product, there will be issues. Just hope they are not common.
 
#15 ·
WOW, so just a few posts on a forum designed to allow people to vent about problems will turn you off buying one ?
You should not read any forums then, as you will never find a place where everyone is happy about their cars.
It has been said to death on every car forum, that you cannot judge the reliability of a car based on a very small % of owners, many who find these places when they do have a problem.
As for the service adviser steering you clear of the '14, he may have just had a bad day. It is still way to early to tell the quality of this model, but going by any mass produced product, there will be issues. Just hope they are not common.
If it was just a few posts that would be fine but the fact of the matter is that the majority{more than 50%} of 2014 have experienced problems of some kind. If I was in any way part of Jeep or Chrysler I would be embarrassed to sell the quality product that they do. Then to add insult to injury they want to charge premium prices for it.
 
#14 · (Edited)
Oh, and in case you don't want to read all 13 pages or whatever is now, basically my dealer has had my Jeep more days than I have. Twice it popped out of gear and died while driving (once after they supposedly "fixed" it). All that was fixed by finding a loose ground -- but not before it destroyed the ABS module, which they replaced.

Now it's in for "Service 4WD System" perhaps more destroyed by the loose ground that I drove on for 350 miles. At least, that's what we brought it in for. Since we haven't heard from the dealer since last Tuesday and they told us "don't call us, we'll call you," my guess is that they found something else that they're trying to "fix" now.

Meanwhile, we're in a lovely Dodge Grand Caravan that smells funny that we're paying $450 a month for.
 
#17 ·
My 2012 was problem free and my 2013 has been problem free. When I was deciding on another Summit, I looked at the 14's and read up before deciding. Happy I went with a 2013. From someone that has owned a ML350, Q5 and now a Touareg TDI, the Jeep is nice and a good bang for the buck but nowhere near the quality of the European models. After all it's just a Jeep.
 
#20 ·
Over 50% of the 14's do not have issues, that's a pretty crazy statement to make. Not everybody that has a 14' is on this forum.

I don't have any problems with my 14' and i would never get a 13' over a 14' just because there's a few out there with serious problems. This can happen with any make or model and it does. Especially when there is a redesign.
 
#21 ·
If you have such a bad opinion of jeeps why are you wasting your time here?

I had a 2005, and then bought a 2008 Grand Cherokee that I beat the heck out of. Never had an issue that my dealer could not fix for free. I use them to tow a 4500 lb boat. Use it to go offroad as much as possible (I live in the Arizona desert). I also have an extremely heavy lead foot. I challenge you to abuse a vehicle like I do. Maybe you are doing business with the wrong dealer?

Once I hit a tire and rim on the road at 80 mph an blew out the two right side tires. Not only did I fail to flip the vehicle (as the DPS officer said I should have) it did not even suffer rim damage. Do that in a _____ SUV.!!

Buy what you want, but even knowing of the info center issues I took my 50k and ordered a fully loaded limited.

Nuff said.
 
#22 ·
The problem I see, which may not be unique to Jeep, is that the dealers don't have a way to actually diagnose problems. Even when they check the codes that the computer spits out, the solution is a guessing game.

My first visit was due to all warning lights coming on, loss of speedometer and QL. The dealer, based on the computer, cleaned up a ground (star report). When the problem came back Jeep told the dealer that the only thing that would "probably" throw so many codes is a bad PCM. They are sending one 'and hope' this solves the problem.

Another couple of problems having to do with dash info and QL left the dealer puzzled. They opened a Star report and were told that someone would get pack to them in a few days.

While I am still able to drive the car, none of the problems have been resolved. I hesitate to go out on the beach (the reason I bought the Jeep) because I don't know what will be next. During the week I can be the only vehicle around.



.
 
#23 · (Edited)
The point is that two people (amc & bill) on the forum have reported issues with '14s consistant with voltage "anomalies" that can result from a bad ground. One problem is that there is no way of knowing what components have been stressed and may fail in the near future. There may be a statistical multiplier of reports here vs total instances.

While I stongly doubt 50%, even a 5% rate is significant.

The current recall appears to be on the Quadra-Trac II in the WK1 shifting into neutral as a result of a defective circuit board. I suspect this may result in a revision of the BTSI provision of FMVSS 114. This has been required since 2010 on all light vehicles.
 
#34 ·
When I owned my Buick Enclave the forum I was on relating to that vehicle was a veritable wall of tears! JNAP is building around 1,200 vehicles a day, the complaints you see here are a drop in the bucket. I'm not minimizing the heartache some here are going through, but it's certainly not indicative of the whole set of JGC owners. When Chevy's satisfaction poll was brought up, the positive spin it shows was written off to fanboy love of the vehicle. When folks here with a lingering problem post, they make it sound like all GCs are full of problems. If you want an unbiased view, get off of this forum and go to the automotive review sites and look at a more broad based sample of owner and expert reviews. Statistical error on this forum will be off the charts do to the nature of it's membership.
 
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#36 ·
Funny that I started reading this thread. Today my neighbors MY14 Summit had to be towed out of his driveway with 500 miles on it. Also a friend with a MY14 Overland Hemi is suffering from U connect and random stalling on the road issues. I was all ready to go but I think I am going to wait just a little longer to pull the trigger. Plus there will probably be incentives to buy in a few months I am hoping
 
#40 · (Edited)
Haha... mere coincidence, right? No, Jeep has a MAJOR issue here. It almost completely ruined my vehicle and others here as well. The random stalling on the road was my issue as well... Hopefully fixed now... EDIT 2013.05.14 - NOT FIXED... I am Lemon-ing my car...

I'm sure Jeep is learning right now, and hopefully firing whoever is responsible for the bad ground issues on a bunch of our vehicles. I certainly would feel more secure buying one produced three months from now than one that was manufactured a month ago.
 
#37 ·
I bet if the Stoner who was responsible for tightening the earth strap was not so wasted on the production line, the problems would be far less :cool:
 
#43 ·
I'm sure that most of these people building this Jeep really don't give a @% $#. More money and less work is generally all most of these people care about. Get rid of the stupid unions and start holding these idiots accountable. The quality would increase as you got rid of the dead weight.
 
#44 · (Edited)
Problem with a grounding issue is that it could appear in many different ways, many of which will look to the system like a shutdown and not necessarily set a code.

This is where CJFs computers may be just starting to see a pattern. With what has been happening for any code (and there are many) referencing high voltage, low voltage, or loss of communications I would suggest checking all grounds just to be sure.

ps don't be so fast to blame workers, it could be a robot with an issue.
 
#45 ·
Jeep is listed by JD Power as having 178 problems per 100 vehicles. So either 100% of all Jeep's have at least one problem or another percentage of vehicles have a lot of problems.

So 50% of vehicles having a problem is definitely plausible, it just depends on what and how severe the problem is. I know I can find a problem with any new car made today, whether it is a trim issue or mechanical. Nothing is ever perfect.
 
#47 ·
I just want everyone to know that it has been 4 days and even though the tech heard the issues i have with my jeep in a matter of minutes they have still yet to tell me what the problems are and they are giving me the old "ill call you as soon as i know something, i promise!" speech. since im sure im going to be asked what the issues are here is the list.

1)rear clunk noise (just had rear suspension replaced TSB)
2)mis aligned rear hatch (getting fixed for the second time)
3)left side interior panel noise going over bumps (louder than radio)
4)under steering wheel noise/creak (louder than radio)
5)popping noise in front end when making a turn in either direction


as to some of the comments about not being loyal to the brand because we are posting about it, i am very loyal that's why im not trading it to another brand. I love my jeep but these problems are ridiculous and after the dealer stated to me that they are having problems with the 14 even though it does not involve ALL 14s apparently it is effecting a lot and ive now spoken with two dealers in ny and 2 in nj about the issues and the 14s.

Again the point of the post was to express my experience with my jeep and the dealership i dealt with to repair it.
 
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