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  #13  
Old 04-21-2014, 12:16 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Originally Posted by The Outrage View Post
I decided to take a look at other vehicles with an MSRP of around $55,000. This meant looking at various Audi, BMW, and Lexus models. I did not see the egregious exterior panel misalignments and interior fitment I saw on the Jeep.
I'm gonna give my 2 cents, which I just love to do, on this itty bitty part here. Hubs has worked for Lexus for a long time and MB before that, and they may not have as many fitment issues, but the issues they have are far more pricy and time consuming to repair. I would rather do a one time fix to re-align a body part than lose my car for days on end for a longer term repair. I've had a Grand Cherokee in one form or another since 1996 and have had very very few issues. My 13 has been to the dealer for 2 oil changes in 16 months of ownership, that's it for dealer visits. I had 2 recent Lexus's because of the employee lease program, one lasted 4 months the other 1.5 years. I only kept the POS that long because I couldn't give the darn thing away. Not so good when the vehicles were practically free to drive and I couldn't wait for them to be gone. There's no shortage of big time issues and recalls on the high end cars, the higher end owners just don't spend all their time on forums complaining about every squeak and rattle.

I don't care if you buy a Jeep, Kia, Lambo, Lexus, or Bentley...they all have service depts. for a reason....none are even close to perfect. And that is my 2 cents....although we may have drifted into 3 or 4 cent territory there.
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  #14  
Old 04-21-2014, 12:29 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Outrage, Do you have any photographs on what was wrong so others would know what you found and what they could look for? That would be very interesting to see what you are talking about.
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Old 04-21-2014, 12:31 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Originally Posted by muzhik View Post
Whoa! I'm surprised no fanboys have showed up yet to flame on this. It's coming

Seriously though, that sucks for you. Out of curiosity, how does the build quality of the '14 Cherokee stack up? I only read the WK2 boards.

Incidentally, fanboys, I'm still not discouraged and still plan to purchase a '15 this summer/fall. But you can bet I'll be giving it a thorough pre-delivery inspection. Might insist that they put it up on a lift for me in the service bay before I drive away...
The Jeep Cherokee in our possession is of average build quality for a product of a domestic manufacturer. It's mediocre. That means slightly misaligned doors and the like. Some of the Cherokees on the dealership's lot were fairly poorly built, but they weren't nearly as bad as the Grand Cherokees. There is less trim to incorrectly install on a Cherokee, however.
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Old 04-21-2014, 12:41 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Originally Posted by Jeep CFarer View Post
Outrage, Do you have any photographs on what was wrong so others would know what you found and what they could look for? That would be very interesting to see what you are talking about.
I didn't take any photographs.
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Old 04-21-2014, 12:56 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Whether or not the issues would have caused others to turn to another manufacturer, I don't know. But, I think the OP made the right decision. He said he was picky. If he did take this vehicle after getting his check list taken care of, he would spend too much time looking for things that are less than perfect ... and would probably find them. That's no way to enjoy a new car.

I hope he finds something to his liking, and doesn't try to swipe his wife's Cherokee.


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Old 04-21-2014, 12:59 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

I'm curious. When you say "misaligned door" what does that mean? Does it not close properly?

Maybe I'm just inobservant but I've never seen "misaligned body panels" on any car I've owned. What I imagine when I read that phrase is something like where two panels come together, one sticks out farther than the other. Or one is somehow rotated so that the gaps between the panels get smaller/larger as you trace along them.
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Old 04-21-2014, 01:01 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Originally Posted by bill_de View Post
Whether or not the issues would have caused others to turn to another manufacturer, I don't know. But, I think the OP made the right decision. He said he was picky. If he did take this vehicle after getting his check list taken care of, he would spend too much time looking for things that are less than perfect ... and would probably find them. That's no way to enjoy a new car.

I hope he finds something to his liking, and doesn't try to swipe his wife's Cherokee. -
We've been quite happy with the Cherokee thus far. We checked out almost every competitor in the class before selecting it. The only major deficiency is the calibration of the transmission. It could stand some additional tweaking.
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Old 04-21-2014, 01:10 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Originally Posted by Rumline View Post
I'm curious. When you say "misaligned door" what does that mean? Does it not close properly?

Maybe I'm just inobservant but I've never seen "misaligned body panels" on any car I've owned. What I imagine when I read that phrase is something like where two panels come together, one sticks out farther than the other. Or one is somehow rotated so that the gaps between the panels get smaller/larger as you trace along them.
The orientation of the door is not consistent with the opening in the body or the door next to it. That is, the gaps around the door are inconsistent. This can be visualised most easily near the chrome trim both above and below the doors' windows. This should, ideally, provide a common point of orientation.
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Old 04-21-2014, 01:18 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Originally Posted by The Outrage View Post
The dealership asked that I pay them $500 for refusing the vehicle. I begrudgingly did. I don't believe there was any legal obligation to do so, however. Ultimately, this means I paid the dealership $500 and no longer have any tax savings when I purchase my next vehicle.
I never would have paid them anything. I wouldn't have traded a vehicle in when you order a new one either. I hope you learn from this experience...
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Old 04-21-2014, 01:35 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Originally Posted by The Outrage View Post
The orientation of the door is not consistent with the opening in the body or the door next to it. That is, the gaps around the door are inconsistent. This can be visualised most easily near the chrome trim both above and below the doors' windows. This should, ideally, provide a common point of orientation.
Thanks for the info. I'll be sure to check my 2014 when the time comes. My 2012 has no such issues.
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Old 04-21-2014, 02:27 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

I haven't noticed any fit and finish issues on my 2014 Summit, but I do have the two front wheel CV boot outside clamps came off problem - a straightforward fix albeit an entirely avoidable issue.

My 2011 Summit had one bottom seat cover where there was "excess" leather that was replaced. Other than that, all was good. My 2005 Limited had no issues in 6 years. No other major stuff with the other GC's until you reach the 1993 GC I bought in the fall of 1992 which had some warranty stuff that needed to be done.

I have been very pleased with my GC's and am sorry to hear yours wasn't up to par at delivery...no fun.
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  #24  
Old 04-21-2014, 05:54 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

I am sorry this happened to you and I don't normally post comments that add no value or can't help someone but maybe my comment will help someone in a similar situation.

DO NOT EVER PAY A DEALER FOR REJECTING AT DELIVERY! Period! End of discussion, NEVER!

But let's discuss...

Any reason they give is complete BS. sorry man, but they robbed you of $500. There is not one config of a Jeep that a dealer can get "stuck" with. Even if that were true, like a custom ordered purple/pink color, tough tata. That is the cost of doing business for the dealer and just gives them more skin in the game to be sure they end up with satisfied PAYING customers.

I can guarantee you that Jeep was sold within 10 days to someone who went, 'Wow, what a ride!"

Personally, I'd get that VIN run and see if it's in service and if so, bet it is, march back in and demand your $500 back. I know, I know, will never work but you get my point.

I, too, rejected by first '14 Summit 4x4 Hemi due to a HUGE run in the Granit Crystal, paint on the hood. They of course wanted to repaint it. Not this buckaroo! I keep my Jeeps 12+ yrs and I am starting out with a non-factory painted hood. I guarantee that Summit (man was it a beauty) was sold to someone who never noticed it. I ordered my second one thru the Houston group buy and she's a bute!

I'm sorry, this just really frosts my arse when they pull this crap! It was just a potentially pre-sold inventory order for them and they played the guilt card to rook you.

Please folks, friends don't let friends pay a dealer for refusing an order.
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