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Old 04-21-2014, 08:08 AM
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Thumbs down Rejected Jeep Grand Cherokee Summit Delivery

I rejected delivery of my factory ordered 2014 Jeep Grand Cherokee Summit. I had too many concerns with the build quality I saw on the vehicle. My salesperson stated they had never seen anyone look over a vehicle as closely as I did. I suppose that has been working in their favor thus far. Before coming to this decision I tried to get some perspective to make sure my standards were not unrealistic. I decided to take a look at other vehicles with an MSRP of around $55,000. This meant looking at various Audi, BMW, and Lexus models. I did not see the egregious exterior panel misalignments and interior fitment I saw on the Jeep. My concern was this: If this is considered acceptable on the outside of the vehicle, what could the quality be in the places you can't obviously see.

When I told my salesperson I had looked over other similarly priced vehicles he replied, "Hey, well, we're not Audi, BMW, or Lexus." I pointed out that the price would seem to indicate FCA believes they are making a comparable product.

I believe that FCA has capable personnel who can design a desirable vehicle. Unfortunately, the end product is let down by poor assembly. Whose fault it is is irrelevant. My wife and I have been lucky thus far with her recently purchased 2014 Jeep Cherokee. Its build quality was decent, not great, but acceptable. Walking the lot of the Chrysler, Dodge, Jeep, and Ram dealership showed obvious build quality issues on other Jeep-branded vehicles. This can only occur en masse if the company's culture believes this level of quality is sufficient.
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Old 04-21-2014, 09:22 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Well, you know what they say... an ounce of prevention is worth more than a pound of cure.

Just out of curiosity, once you say, "I am not taking this car", what happens next? I mean, you can just reject a car like that?

Thanks.
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Old 04-21-2014, 09:22 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Hmm
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Old 04-21-2014, 09:37 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Quote:
Originally Posted by Chunderboy View Post
Well, you know what they say... an ounce of prevention is worth more than a pound of cure.

Just out of curiosity, once you say, "I am not taking this car", what happens next? I mean, you can just reject a car like that?

Thanks.
I was wondering the same. Do they just find another one available?
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Old 04-21-2014, 09:49 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Quote:
Originally Posted by Chunderboy View Post
Well, you know what they say... an ounce of prevention is worth more than a pound of cure.

Just out of curiosity, once you say, "I am not taking this car", what happens next? I mean, you can just reject a car like that?

Thanks.
The dealership did an early trade in on my previous car. That is, they took the vehicle from me a day after I placed the order. I made sure at that time that I still had the same rights as anyone else would who would trade in a vehicle at the time of delivery.

When I refused the delivery of this vehicle, the dealership cut a check which was the difference between what they gave me for my trade in minus the payoff amount of the loan (I was not "upside down", i.e., owed more than the value of the vehicle). I did not provide a down payment, but the dealership held the funds of my trade in, which they had sold off, for the duration of the build process. In Pennsylvania, the trade in value is non-taxable, that is, the sales tax is only paid on the difference between the new vehicle's sale price and the trade in value.

The dealership asked that I pay them $500 for refusing the vehicle. I begrudgingly did. I don't believe there was any legal obligation to do so, however. Ultimately, this means I paid the dealership $500 and no longer have any tax savings when I purchase my next vehicle. At a sales tax of 6%, that would mean, for example, $3,000 in taxes on a $50,000 purchase, which is not insignificant. Faced with the prospect of taking a vehicle I would likely try to sell shortly thereafter, I felt this was still preferable to the potential monetary loss due to vehicle depreciation.

Ultimately, refusing this vehicle caused me to lose money. Had I not done any early trade in, which the dealership suggested I do, this process would have been less complicated. Until you sign the paperwork taking possession of the vehicle you do not own the vehicle. At that point, any issues you have with the vehicle are your problem.

As a buyer, you have the right to refuse the delivery of a vehicle for any reason. I rejected the vehicle due to poor build quality.
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Old 04-21-2014, 09:57 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Good to know your rights and thanks for the explanation.

Since the vehicle wasn't up to your standards and it wasn't really a subjective complaint (I am sure there were things that were wrong); why pay them anything? I mean, they were supposed to provide you with a new vehicle that was in new order (nothing wrong with it inside and out) so why pay them anything?
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Old 04-21-2014, 10:12 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Originally Posted by Chunderboy View Post
Good to know your rights and thanks for the explanation.

Since the vehicle wasn't up to your standards and it wasn't really a subjective complaint (I am sure there were things that were wrong); why pay them anything? I mean, they were supposed to provide you with a new vehicle that was in new order (nothing wrong with it inside and out) so why pay them anything?
I struggled with this dilemma. I didn't feel as though I should pay a dealership because FCA can't assemble a vehicle correctly.

The dealership's argument is that they had a vehicle which would take longer to sell due to its configuration. In my mind, if the dealership had a concern over the refusal of the vehicle, they should have taken it up with FCA. I assume the dealership's belief is that the vehicle is "good enough" for a Jeep-branded vehicle and will not perform any of the repairs to the vehicle I would have wanted to consider taking delivery.

Ultimately, I paid the $500 to end what could become a messy fight with the dealership.
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Old 04-21-2014, 10:51 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Now whaddya dunna do for a vehicle?
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Old 04-21-2014, 10:53 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

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Now whaddya dunna do for a vehicle?
I'm looking in to other makes. I have a secondary vehicle to drive in the meantime.
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Old 04-21-2014, 11:02 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Whoa! I'm surprised no fanboys have showed up yet to flame on this. It's coming

Seriously though, that sucks for you. Out of curiosity, how does the build quality of the '14 Cherokee stack up? I only read the WK2 boards.

Incidentally, fanboys, I'm still not discouraged and still plan to purchase a '15 this summer/fall. But you can bet I'll be giving it a thorough pre-delivery inspection. Might insist that they put it up on a lift for me in the service bay before I drive away...
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Old 04-21-2014, 11:02 AM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Good for you sticking to your guns.

Fortunately for me, my 2014 Overland's build issues were minor and I was able to correct them myself. I just hope I don't have all the issues I had with my early build 2014 Limited!

I guess Chrysler will learn the hard way that if you want to run with the "Big Boys" when it comes to perceived quality, you have to actually display it. I'd also like to see Chrysler make big improvements in their dealership network as well...modeling the Japanese establishments at least. Out my way, all the Jeep dealerships I've visited is like a Hot Tub Time Machine ride to the 80's...bad hair and all!

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Old 04-21-2014, 12:09 PM
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Re: Rejected Jeep Grand Cherokee Summit Delivery

Your a nicer guy than I am. If these build issues were that obvious there's no way you should be expected to take delivery and there's certainly no way it should cost you anything. Unfortunately it doesn't sound like your getting another Jeep, otherwise I would make my best deal with another Jeep from the same dealership and when they pretty much agree on it I would do the deal if they take an additional $500 off it. For the record I have a Sept 2013 build Limited and so far it's perfect except for the NAV no matter what I do it takes me down every freakin street. So that battle will begin soon if it's not fixable.
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