Originally Posted by silvermax04
The sad thing was the dealer had no idea how to correct it. They checked and rechecked everything "all operating fine"
First thing i did when i got home was pull the cable all solved. Yes i have been doing that when they flash modules. Not the radio updates but the just the module flashes.
Part of the problem is this rapid rush (for market and marketing) to add all of these "goodies" in the form of electronic and software-based controls to vehicles. It's overwhelming the dealer service departments. Seriously. Technicians are not at all trained or used to dealing with complex (relative) systems like this. They certainly aren't experts in software-based systems. Plus, in this rush, information and training is lagging the actual product. I've met quite a few service managers that are just as frustrated as you might be.
You might laugh but...historically a service department never had to think about "rebooting" a vehicle. Traditionally, the self-contained modules that did exist shouldn't ever need such a thing. Service personnel dealt with mechanical diagnosis or electrical faults that were traced in wiring, not software going berzerk and acting funky. When confronted with this, the first response is "uh..."
Some service departments I deal with are starting to make sure they hire techs that have at least fiddled with computers before to help this a bit. But, most people who are good with computer systems don't want to be auto techs, especially with the pay rates and the manual labor. The solution is to hire systems technicians...but, they typically demand more in terms of pay (think of your IT guy), and commensurately your service costs will rise.