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  #13  
Old 01-12-2013, 07:31 AM
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Re: Seriously.....how is this possible?????

I basically told my salesman what options were available to me in the limited I ordered. He even said " you must have been researching this". I was like "uhhh it's on the jeep website don't you have to learn all this to be a salesman" ...
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  #14  
Old 01-12-2013, 08:41 AM
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Re: Seriously.....how is this possible?????

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Originally Posted by Milous View Post
So she checked with her sales manager and he didn't know either?... !!! wow. ALL she had to do was Google "2014 Grand Cherokee" and she would have had all kinds of information. And probably has lost a sale.
She has definately lost a sale. I understand that they want to move the 2013 inventory. But, when I say that I'm interested in possibly purchasing a 2014 and they play dumb and treat me like an idiot, they've now lost that future sale. As a salesman, you want to make a sale today but you also need to set up your sales for tomorrow.

I buy a lot of new cars and I've found that at least 75% of the salesmen I've dealt with are completely clueless about the product they are selling. My last two purchases were a 2010 Jeep Wrangler and a 2012 Grand Cherokee. In both cases I had to tell my salesman what options were available, explain different features of the vehicle, tell them how much horsepower the vehicle had, etc.... I was actually a little embarrassed for my last salesman.

How any salesman can be clueless about the product they are selling is beyond me. I have to blame the ownership of the dealership. If I owned a dealership, I would have weekly meetings where all my salespeople were briefed on each and every vehicle we sold, any new developments, any recent changes, etc...I would require training for my sales staff so that they were fully schooled on all of our products. That would surely increase sales as it's the salesperson's job to convince the buyer to purchase my product. How can he do that if he comes across as clueless?

Exceptions to this have been at "premium vehicle" dealerships. I have owned BMWs, Acuras, Infinitis and Mercedes vehicles. In most cases, when purchasing these vehicles, I found the salesmen to be very knowledgable. My experiences with the local BMW dealership have been the best. The salesmen, themselves, were enthusiasts and not only very knowledgable about their product but were genuinely excited to be telling you about it. Most Jeep salesmen I have come into contact with have paled in comparison. Jeep really needs to work on this.
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Old 01-12-2013, 10:16 AM
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Re: Seriously.....how is this possible?????

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Originally Posted by redsoxx1918 View Post
She has definately lost a sale. I understand that they want to move the 2013 inventory. But, when I say that I'm interested in possibly purchasing a 2014 and they play dumb and treat me like an idiot, they've now lost that future sale. As a salesman, you want to make a sale today but you also need to set up your sales for tomorrow.

I buy a lot of new cars and I've found that at least 75% of the salesmen I've dealt with are completely clueless about the product they are selling. My last two purchases were a 2010 Jeep Wrangler and a 2012 Grand Cherokee. In both cases I had to tell my salesman what options were available, explain different features of the vehicle, tell them how much horsepower the vehicle had, etc.... I was actually a little embarrassed for my last salesman.

How any salesman can be clueless about the product they are selling is beyond me. I have to blame the ownership of the dealership. If I owned a dealership, I would have weekly meetings where all my salespeople were briefed on each and every vehicle we sold, any new developments, any recent changes, etc...I would require training for my sales staff so that they were fully schooled on all of our products. That would surely increase sales as it's the salesperson's job to convince the buyer to purchase my product. How can he do that if he comes across as clueless?

Exceptions to this have been at "premium vehicle" dealerships. I have owned BMWs, Acuras, Infinitis and Mercedes vehicles. In most cases, when purchasing these vehicles, I found the salesmen to be very knowledgable. My experiences with the local BMW dealership have been the best. The salesmen, themselves, were enthusiasts and not only very knowledgable about their product but were genuinely excited to be telling you about it. Most Jeep salesmen I have come into contact with have paled in comparison. Jeep really needs to work on this.
Ditto!
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  #16  
Old 01-12-2013, 10:34 AM
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Re: Seriously.....how is this possible?????

You know, if people would accept a short answer it would be fine to tell folks when the 14's are coming out. But nobody would say, thanks, see ya. Everybody wants more information and coming from the dealer it better be accurate.

Milous told us point blank that the Nav system will be Harmon Kardon, and I believe him. But if somebody, including the sales person, went to WK2Jeeps.com, they would see a page that was updated
January, 10th saying the navigation will be Garmin.

That's fine here. Seeing the changes is part of the fun. But when a customer who was told Garmin finds out it is not, what will they be telling everybody. Probably that the dealer either didn't know, or outright lied to them.

Things are in flux until it's finalized, and as we're seeing, that meens right up to the very end.
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  #17  
Old 01-12-2013, 10:50 AM
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Re: Seriously.....how is this possible?????

When I go in for service I usually cruise the sales floor to pass the time. I notice that the sales people are either standing around or are shooting the breeze with other sales people. If I was a sales manager I would have my people researching the product that they sell and go through mock sales to test thier knowledge of the product. This is pure poor managment on the dealers part and on Jeeps part for not requiring this of thier sales force. When I bought my JGC I knew more about the product than the salesman. The sad thing is he got the commission for knowing less than me.
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  #18  
Old 01-13-2013, 02:57 AM
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Re: Seriously.....how is this possible?????

I use to sell for Chrysler 20 years ago. Like any doctor, dentist, plumber, restuarant, realtor and yes car sales reps...some are great and some are terrible! I would makes some enquiries over the phone and if you don't feel that you talked with someone with product knowledge, call someone else until you feel that your satisfied. If you have given them your contact info and they are hounding you, just tell them you purchased another Jeep somewhere else. "I appreciate you calling" bla bla bla

That works for me and I use to be in sales!

When we were looking at the idea of buying a 2012 GC, we went to our local dealer and the sales rep gave us the whole "walk around" sales pitch. My wife gave me the WTF look, I just said to her "let him do his thing". I gave the sales rep my contact info and we left. He called a couple days later asking for our business. I informed him of what I could buy a new GC for and he couldn't come close to the price I had from another dealer. I said thanks for your time. I knew this local dealer wouldn't be able to come close but the dealer had the opportunity for the sale and we used it as a way to get a good look at a new Grand Cherokee. Done Deal!
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  #19  
Old 01-13-2013, 04:17 AM
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Honestly the way you worded it could sound like your expecting a new vehicle... Not just a mid cycle refresh. Like a MY10 to MY11 change not a MY07 to MY08 change. Once someone is on the wrong page I dont blame anyone else for being dragged into bad information. Instead of her going up asking for details on the changes to MY14 she goes up asking the wrong question such as "is there a new grand cherokee coming out"? With the obvious response of "no".

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  #20  
Old 01-14-2013, 11:35 AM
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Re: Seriously.....how is this possible?????

I typically know way more about the new car I'm driving/buying than the sales person. They are skilled in sales -- that's it. They normally know very little about the vehicle, and will make stuff up as they go along. The exception was when I bought my Jeep. He was very knowledgeable, and an enthusiast. When I was there, all other sales people would come to him for questions. He was the guru. That was a first, and will probably be the last.
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  #21  
Old 01-14-2013, 11:50 AM
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Re: Seriously.....how is this possible?????

I research vehicles before buying and don't really expect the salesman to know every little detail about the vehicle I want. An informed consumer should know what he wants before going into the dealer. I pulled up the KBB used car value of my vehicle on my cell phone while talking to the sales guy the last time I traded a car in and showed him what I wanted.

This isn't 1950 anymore, the internet knows more than the sales guy. And lets face it, a car salesman isn't really a top job that people are getting degrees for. Seems like the car salesman I know failed at other careers and now sell cars to get by.
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  #22  
Old 01-14-2013, 12:40 PM
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Re: Seriously.....how is this possible?????

You could help her out and send her some links. She might appreciate it, or not. I would say it's pretty rare to find anyone at a dealership that will know as much as you do about the automobile you're interested in purchasing. It's never happened to me, and I would say it much less common in the internet age.
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  #23  
Old 01-14-2013, 12:47 PM
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Re: Seriously.....how is this possible?????

Quote:
Originally Posted by redsoxx1918 View Post
Now......this girl is the internet sales MANAGER. I said MANAGER!!!!!!! How to you raise to the level of internet sales MANAGER and have no clue as to what products you offer?????????? And she wasn't just playing dumb to try to talk me into a 2013. She was serious. How does this happen?????? Seriously?????????
I realize you were on the phone with her, but one can't help but wonder if she's cute...

Never expect the sales people to be as informed as you are. Plus, i would expect their priority to be move product that is currently on the lot, not hype what's going to be replacing it.
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  #24  
Old 01-14-2013, 01:18 PM
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Re: Seriously.....how is this possible?????

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Originally Posted by B T C View Post
You could help her out and send her some links. She might appreciate it, or not. I would say it's pretty rare to find anyone at a dealership that will know as much as you do about the automobile you're interested in purchasing. It's never happened to me, and I would say it much less common in the internet age.

I wouldn't send her any links. Let her continue to lose sales. My salesmen was incredibly informed and actually was "required" to spend an hour with me going over every single option. Helped me setup my bluetooth, showed me tricks and tips (flashlight in back, how to pull rear cubby hole out to manually open gas tank, etc.).

If anything, I'd contact the manager of the dealership and explain what happened. Not that I want anyone to lose their job, but come on... you are supposed to be an expert on your product. Why should you get to continue your job with no accountability?
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