Service Interval Scams - Page 2 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #13  
Old 02-10-2016, 06:54 PM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Jan 2015
Location: USA
Posts: 269
Thanks: 10
Thanked 51 Times in 39 Posts
Rep Power: 965
perpster is on a distinguished road
Re: Service Interval Scams

I get the emails from the sales person who sold me the JGC, and sometimes from the sales manager, that I'm due for service. Each time I have replied to the email, asking what service is due [none, according to the manual]. Never get a reply.

Brought the JGC to the dealer for some minor warranty stuff within the first month of possession. I mentioned to the service writer that when passing on the highway, the engine seemed to stay at high revs a bit too long after I let off the gas pedal. His response? Trying to sell be a throttle body cleaning for almost $200 -- a discount because I'm a new owner and/or it was a "special". I asked him wouldn't that be a warranty item on a brand new vehicle? End of that sales pitch.

Went to the dealer for an oil change (inexpensive oil changes for life of vehicle was part of the sale). Just under 13k miles on it. Sales writer: "You missed your 10k miles service. I can give it to you for $x". Me: "I'm sticking to what the manual recommends." End of that sales pitch, except for a weak attempt at the throttle body cleaning (again!).

Reply With Quote
Sponsored Links
Advertisement
 
  #14  
Old 02-10-2016, 07:14 PM
Member
My Jeep: 2002 4.7L WJ
 
Join Date: Sep 2010
Location: Northeast
Posts: 303
Thanks: 75
Thanked 47 Times in 39 Posts
Rep Power: 16867
Turbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond repute
Re: Service Interval Scams

The 30 k, 60k etc non-sense services started around here at the VW, Nissan, Toy and Honda dealers. Neighbors started telling me how much they were getting screwed and when I asked what was included most didnt know? Neighbor with a GTI got hammered 600$ for one of these services and they changed 4 plugs, air filter, CAF, rotated tires, inspected brakes and a few other things?? He asks me how much for my PT Turbo, I laugh, oh 8$ for plugs, 8$ for air filter, 8$ pcv valve, 5$ for CAF, 12$ for 12 pack of Sam adams and 1 hour of my time LOL.

He now owns a Porsche so he will really take it on the chin.

Per local CDJR store, they never upsell, have free loaners for any repair warranty or not,
sell me parts for10% over cost, let me dump my waste oil, and are 85$/hr labor rate and will do any repair by actual time vs screw you on book rate.

I know the owners, his son who I ordered the Jeep, Service Manager, and am freinds with a couple of the techs. Periodic skid greasing with 12pk of brews results in some free tire mounting and Hunnter tire balancing.

Have no complaints on their service on stuff I dont want to do. With lifetime Maxcare i bought through them, I know I will be well taken care of.

IMHO, you dont just buy a car, you buy the service too, so I have recommened a few folks to go their.
__________________
2002 WJ Laredo 4.7 NV242 Inferno Red
2015 WK2 Overland 5.7 Hemi QD2 Deep Cherry Red
Reply With Quote
  #15  
Old 02-10-2016, 07:49 PM
MDBones's Avatar
OVERLAND HIGH ALTITUDE
My Jeep: 2016 3.6L WK2
 
Join Date: Mar 2014
Location: Wisconsin's West Coast
Posts: 3,551
Thanks: 620
Thanked 607 Times in 499 Posts
Rep Power: 10524
MDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond repute
Garage
Re: Service Interval Scams

Quote:
Originally Posted by perpster View Post
I get the emails from the sales person who sold me the JGC, and sometimes from the sales manager, that I'm due for service. Each time I have replied to the email, asking what service is due [none, according to the manual]. Never get a reply.
They may be "signed" by your salesman, general manager or service manager but they most likely came from a third party marketing firm on behalf of the dealer. That's part of the marketing and advertising "support" your dealer gets from FCA.

And that's why you don't get a reply when you inquire about what service is due.
__________________

THE GHOST
Reply With Quote
  #16  
Old 02-10-2016, 10:56 PM
silvermax04's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Feb 2013
Posts: 3,342
Thanks: 253
Thanked 553 Times in 427 Posts
Rep Power: 30269
silvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond repute
Quote:
Originally Posted by Paullee01 View Post

Differential and transmission fluid
The transmission is fill for life with no manufacturer change intervals with normal use. The 8spd trans will be around $1000 for the dealer to change the fluid. You can certainly change fluids as frequently as want to but don't let that dealer try to tell you that changing the 8spd at 60k is a requirement or part of the maintenance schedule, it is not.

Differentials don't have a change intervals for normal use just a check. But not near the expense with changing these as with the trans. But just don't let him tell you there is a requirement for a change at 60k or that the maintenance schedule states that because it does not.
Reply With Quote
  #17  
Old 02-10-2016, 11:41 PM
Cola's Avatar
New Member
My Jeep: 2014 WK2
 
Join Date: Oct 2013
Location: Chicago
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
Cola is on a distinguished road
Re: Service Interval Scams

Sent from my iPhone using JeepGarage
Reply With Quote
  #18  
Old 02-11-2016, 05:36 AM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Jan 2015
Location: USA
Posts: 269
Thanks: 10
Thanked 51 Times in 39 Posts
Rep Power: 965
perpster is on a distinguished road
Re: Service Interval Scams

Quote:
Originally Posted by MDBones View Post
They may be "signed" by your salesman, general manager or service manager but they most likely came from a third party marketing firm on behalf of the dealer. That's part of the marketing and advertising "support" your dealer gets from FCA.

And that's why you don't get a reply when you inquire about what service is due.
Thought it was auto generated in-house by the dealership. Had no idea FCA / 3rd party involved.
Reply With Quote
  #19  
Old 02-11-2016, 09:01 AM
tmw1582's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Mar 2011
Location: Orland Park, IL
Posts: 122
Thanks: 9
Thanked 11 Times in 11 Posts
Rep Power: 2208
tmw1582 is on a distinguished road
Re: Service Interval Scams

Thanks for all the replies so far guys. It's nice to know I'm in good company when it comes to these scams, but also sad that they happen.

If we keep talking about them and bringing them up maybe it will save a few people from getting ripped off.
Reply With Quote
  #20  
Old 02-11-2016, 09:45 AM
Paullee01's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Oct 2013
Location: West Palm Beach, FL
Posts: 451
Thanks: 20
Thanked 59 Times in 46 Posts
Rep Power: 7084
Paullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond reputePaullee01 has a reputation beyond repute
Re: Service Interval Scams

Quote:
Originally Posted by silvermax04 View Post
The transmission is fill for life with no manufacturer change intervals with normal use. The 8spd trans will be around $1000 for the dealer to change the fluid. You can certainly change fluids as frequently as want to but don't let that dealer try to tell you that changing the 8spd at 60k is a requirement or part of the maintenance schedule, it is not.

Differentials don't have a change intervals for normal use just a check. But not near the expense with changing these as with the trans. But just don't let him tell you there is a requirement for a change at 60k or that the maintenance schedule states that because it does not.
Hello Silvermax as I said in my original post I didn't think much about what the service writer told me because that will be a few years down the line. I just checked manual and the only thing I found that it did say was to change transfer case fluid at 120,000 and flush and replace the engine coolant at 10 years or 150,000 miles. Everything else was pretty much to insect.....Thanks for the heads up and clearly this is a scam by the dealerships.
__________________
Grand Cherokee Limited 3.6L, Tinted windows, Sill guards, Body molding, CXV running boards, WeatherTech window deflectors, Husky floor liners, Zeigler lifetime maxicare

Reply With Quote
  #21  
Old 02-11-2016, 09:52 AM
Jim_in_PA's Avatar
Super Moderator

My Jeep: 2012 5.7L WK2
 
Join Date: Jul 2012
Location: SE PA (central Bucks County)
Posts: 4,291
Thanks: 778
Thanked 568 Times in 453 Posts
Rep Power: 96051
Jim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond repute
Garage
Re: Service Interval Scams

Quote:
Originally Posted by perpster View Post
Thought it was auto generated in-house by the dealership. Had no idea FCA / 3rd party involved.
Many, if not most automobile dealers use a hosted/cloud software system for dealership activities including prospecting for business and it's not manufacturer specific. My dealer has FCA, Subaru, Ford, Nissan, Toyota, GM and some other things and all of the individual dealerships use the same software system, for example. It's even tied to the websites.
__________________
2012 GC Overland Summit - Winter Chill with New Saddle interior. 5.7L HEMI V8 - Pirelli Scorpion Verde Plus "shoes" - LED fogs and DRLs



Day-job...Telecom Technical Sales
Avocations...Woodworking, Equestrian, Food, Photography
Reply With Quote
  #22  
Old 02-11-2016, 11:58 AM
Member
My Jeep: 2002 4.7L WJ
 
Join Date: Sep 2010
Location: Northeast
Posts: 303
Thanks: 75
Thanked 47 Times in 39 Posts
Rep Power: 16867
Turbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond repute
Re: Service Interval Scams

Quote:
Originally Posted by tmw1582 View Post
Thanks for all the replies so far guys. It's nice to know I'm in good company when it comes to these scams, but also sad that they happen.

If we keep talking about them and bringing them up maybe it will save a few people from getting ripped off.
Ah, only thing which is a minor PITA is throwing away some reminder post card sent in the mail to bring your car in.

But since I do 99% of my own maintenance and actually do the PM on the Sever duty Schedule, it is really minor concern.

If you read the owners manual and know the schedules you really wont get taken.

Plus most CDJR owners are the cheapest group of people or smarter, not sure, that I have met. IE most never do any maintenance until it breaks and then beitch about it LOL

Conversly all the import owners I know, go get them Soivaces and then brag about how reliable there car is which has never broken or needed anything out of the ordianry other then the required 600-900$ Soivace every 30K LOL

The interesting thing is with the U-Connect, they can tell when a fault code comes up and e-mail you, or log on and you can check it your self.

I talk to my freinds over at the dealer a lot and their opinion is that most folks never do any PM, only bring it in when the brakes are shot, misfires, warranty, stange noise, CELs come on, or car wont start etc etc

Basically the CDJR customer base is not proactive on maintenance.
__________________
2002 WJ Laredo 4.7 NV242 Inferno Red
2015 WK2 Overland 5.7 Hemi QD2 Deep Cherry Red
Reply With Quote
  #23  
Old 02-11-2016, 12:01 PM
silvermax04's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Feb 2013
Posts: 3,342
Thanks: 253
Thanked 553 Times in 427 Posts
Rep Power: 30269
silvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond repute
Re: Service Interval Scams

Quote:
Originally Posted by Paullee01 View Post
Hello Silvermax as I said in my original post I didn't think much about what the service writer told me because that will be a few years down the line. I just checked manual and the only thing I found that it did say was to change transfer case fluid at 120,000 and flush and replace the engine coolant at 10 years or 150,000 miles. Everything else was pretty much to insect.....Thanks for the heads up and clearly this is a scam by the dealerships.
Yes I agree it does sounds like a dishonest dealer if he is pushing those as a requirement. I am not entirely against doing some additional maintenance if you plan on keeping the vehicle for the very long haul 10+ years. I just don't like it when dealerships push their internal opinions as REQUIREMENTS that conflict with the manufacturers maintenance schedules. Personally iam not a believer in fill for life fluids and as I plan to keep this jeep for the very long haul I will be changing the trans fluid probably in the 100k range but that's because I chose to for my situation not because a dealer lies to me and tells me it is a requirement for everyone at 60k.

Also another one you will need above when you hit 100k is the spark plugs so their are a few items between 100-150k that will need done. But very little scheduled maintenance prior to 100k and that's where many of these dealers prey on people. Unfortunately it seems to be the majority instead of the minority of dealers. I will say my current jeep dealer has been very good about not pushing excess stuff on me, we will see how that goes as the vehicle ages currently at 32k and 3 years old on a 2014 4x4 v8 summit.
Reply With Quote
  #24  
Old 02-11-2016, 12:05 PM
Member
My Jeep: 2006 5.7L WK
 
Join Date: Jan 2016
Location: minnesota
Posts: 220
Thanks: 7
Thanked 15 Times in 14 Posts
Rep Power: 550
dallas1 is on a distinguished road
Talking Re: Service Interval Scams

Quote:
Originally Posted by tmw1582 View Post
Does Chrysler have any control over the dealers presenting these 15, 30, 60, 90K service scams?

It seems like many people, myself included, try to avoid going to the dealer for any type service b/c they know the sales pitch that is coming. Being told that you need to have routine maintenance done at particular intervals that the manual does not recommend. Last time I was at my local dealer I was quoted $650 for 30K service. At 30K the manual says that one thing should be replaced and that is the engine air filter. I didn't even ask what the $650 included b/c I just said no as I knew I did not need it. I have the 7yr/100K Maxcare and change my oil and the recommended items at the recommended intervals.

I know Chrysler will never address this and I'm sure it happens with other manufacturers as well, but this money grab is sad and I feel like a ton of people fall prey to it. Someone should be calling them out on this stuff.

Sorry for the rant.
Is aw one it was not mopar but my in laws Nissan Altima ,it said check "frame bolts"
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Revised service interval for Aus & NZ? John47 Export Grand Cherokee 2011+ 37 11-07-2013 06:58 PM
Service Interval Question akasjl Grand Cherokee - WK2 - 18 11-21-2012 07:10 AM
car repair scams spiros Grand Cherokee - WK2 - 9 11-20-2012 02:54 PM
Service interval - limit RPM when at '0'..? Matt Grand Cherokee - WK 6 03-05-2010 03:27 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 04:37 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.