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  #25  
Old 09-26-2010, 02:26 PM
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Re: Shame that staff at dealers does not mimic quality of Jeep

The dealership I am using may not know a lot about the new GC but they are friendly. I bought a Camaro last year and liked everyone except the finance Guy. They did not know as muchaa I did but I preorderd it and it was one of the first five delivered. The dealership was nice and the people were extremely friendly. I would buy from them again.
The Chrysler dealer I am using same thing maybe even a little better. My experience at these two dealers have been leaps and bounds better than the past. I would gladly recommended Classic Chevrolet in Sugarland TX was very good prior to finance Guy that got on my nerves.
Spring Chrysler Jeep Dodge has a very nice dealership and Casey has been a great sales person. She is involved and she is pressuring me to get something on the lot. She knows What I want and will place an order when the 730 is available again. Unless I change my mind on that option.
Both of these dealers have been very nice.
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  #26  
Old 09-26-2010, 03:00 PM
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Re: Shame that staff at dealers does not mimic quality of Jeep

You guys are forgetting one tiny little thing:

Despite how much this vehicle costs, despite the leather on the dashboard in the Overland trim, you are not buying a BMW.

You're buying a Jeep. Your $45k Grand Cherokee will be sitting next to a $15k Patriot.

I understand that dealerships should probably know more about the vehicles they sell, but the point here is that they do not *have* to. I've been in sales and I can tell you, being knowledgeable about the electronics I sold did NOT get them out of the door any quicker or easier. I only had *one* customer appreciate my knowledge out of the two years I was there. One. Not ten, not 3000, ONE.

What I'm saying, is that we are a minority. That's it. Most people just do not care. Most customers have issues with the SERVICE DEPARTMENT, after the sale. That is where people get angry, and the service department starts calling the police, etc etc.

Don't kid yourself, this vehicle is not built for enthusiasts. It's built for the every day person who is looking for a vehicle to carry themselves and the kids back and forth to school and work comfortably, safely and capably, maybe on an adventure or two, room for cargo during road trips, that's pretty much it. Oh and then to satisfy the 1% or so of enthusiasts, they have the "air suspension". And maybe in the future, a ridiculously powerful V8 engine for those people that feel that SUVs must go fast.
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  #27  
Old 09-26-2010, 07:47 PM
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Re: Shame that staff at dealers does not mimic quality of Jeep

This got me thinking...perhaps we should start two new threads. One for members to describe good experiences at dealerships, and one for the not-so-good dealerships.

I had a great experience at the dealership I bought my JGC from, and I'd be happy to share the story.

I'm not sure if this would be a popular idea or not, so I'll leave it to someone else to start the two threads.
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  #28  
Old 09-26-2010, 08:27 PM
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Re: Shame that staff at dealers does not mimic quality of Jeep

I think its a great idea. The people that do a good job should get more business and the ones that don't should go out of business. May the best salesmen win... People deserve recognition when its worthy.
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  #29  
Old 09-26-2010, 09:58 PM
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Re: Shame that staff at dealers does not mimic quality of Jeep

I live just outside Lee's Summit. I'm starting to look for a new JGC (have a 99 Limited) and want to avoid bad dealers. Was it in OP?
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  #30  
Old 09-26-2010, 10:20 PM
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Re: Shame that staff at dealers does not mimic quality of Jeep

Quote:
Originally Posted by MeanDean View Post
This got me thinking...perhaps we should start two new threads. One for members to describe good experiences at dealerships, and one for the not-so-good dealerships.

I had a great experience at the dealership I bought my JGC from, and I'd be happy to share the story.

I'm not sure if this would be a popular idea or not, so I'll leave it to someone else to start the two threads.
You are a Jeep brother...you start any thread you please and if anyone gves you problems....let me know!
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  #31  
Old 09-26-2010, 10:28 PM
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Re: Shame that staff at dealers does not mimic quality of Jeep

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Originally Posted by Marlon_JB2 View Post
What I'm saying, is that we are a minority. That's it. Most people just do not care. ...

Don't kid yourself, this vehicle is not built for enthusiasts.

Most are disagreeing with you becasue those spending $45k for any vehicle do care, enthusiasts or not.

The 2011 JGC is specifically targeting the customer that would buy a BMW or Rover, and it is working. Jeep doesn't have to have good sales service, but they would be a heck of a lot more successful if it was up to par with this vehicle. Further, if as you suggest cops need to be called in due to servicing nightmares, then no one will buy these things. Good sales and wrenching service is also taken from the import playbook.

Those that are concerned this vehicle is not core enough for Jeep are the ones missing the point. It's an SUV that can do quite a bit well, including pounding the street and the trail. While it may not be meant for serious rock crawling or tree slalom, many will mod it so it can do so. The sooner Jeep can support this versatility and quality, the faster their unit sales will climb.
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  #32  
Old 09-27-2010, 09:08 AM
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Re: Shame that staff at dealers does not mimic quality of Jeep

Well we can all agree to disagree on how well trained the sales force should be. But what about the higher ups at Chrysler/Jeep. Do you think someone over at Jeep.com could at least keep the website uptodate.
It would be nice if the "Build Your Own" section actually let you build your own and had uptodate information about availability and pricing. It's the same configurator that has been out on the web since May.
I haven't ordered a jeep yet but if I didn't find JeepGarage I'm sure what I finally bought would not have been what I wanted or needed.
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  #33  
Old 09-27-2010, 09:18 AM
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Re: Shame that staff at dealers does not mimic quality of Jeep

Jeep.com has always been a mess, with lots of outdated material, and few updates along the way. You would think that a major corporation would have staff to keep these sites with the proper information, but don't trust Jeep to do that. Milous needs to take over that website!
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  #34  
Old 09-27-2010, 11:03 AM
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Re: Shame that staff at dealers does not mimic quality of Jeep

Quote:
Originally Posted by Scottina06 View Post
You are a Jeep brother...you start any thread you please and if anyone gves you problems....let me know!
Thanks, Bro. Two new threads started:

Good dealership experience? Post it here!

and

Poor dealership experience? This is the place!
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  #35  
Old 09-27-2010, 06:46 PM
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Re: Shame that staff at dealers does not mimic quality of Jeep

BEERnALE, I totally agree. I had a rollercoaster purchasing experience. Out of four dealerships one showed great customer service and follow-up. One didn't call me back??? I was ready to buy?

I was in sales before and customer service/follow-up meant hard work and long hours. In return you build a strong customer base along with experience. One out of four dealership had this.
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