Got 2 stories with my dealer, both within 3 months one from the other:
- I had to replace one of the small bolts that keep my 3-piece aftermarket wheels together, as one of these bolts was broken. I did this before switching back to summer tires and putting the wheels back on the truck. Before removing the broken bolt, I deflated the tire to half the normal pressure, just in case (in hindsight, I should have just skipped that...) and changed to a new bolt.
As I had to go to the dealership anyway, I loaded my summer wheels in the trunk and asked them to change to summer wheels. I mentionned that one of the front wheels was deflated, and the answer was "we check pressure after changing wheels everytime".
Collected the truck the same day (it was a Friday), and the pressure sensors are always off when I swap winter and summer wheels, as the TPMS needs time to recognize the "new" sensors.
Of course, I drove the whole Saturday morning and noticed that there was one pressure reading that wasn't back to normal with the other three, so I pulled up in a gas station and brought the pressure back to where it should have been. I guess with the runflats it didn't "feel" different.
Monday morning, call to the dealer, and the manager for repairs tells me: "the mechanic told me he forgot to check pressure, but I know you're the kind of guy that will solve this kind of issue by himself".
Well, had I finished wrapped around a telephone pole I might not have solved it all by myself... a phone call would have been the minimum, I would have taken care of re-airing the tire myself without question.
- I left my truck in the morning at the dealership to change the underdrive pulley. As I passed by the place by coincidence a few hours later, they were working on it, and I noticed a piece of wood keeping the hood opened. I assumed this was standard "safety" procedure from a mechanic that had received a hood on the head at some point in his career. I collected the truck in the evening.
A couple of days later, I wanted to check something in the engine compartment... and I
received the hood on the head: the gas piston on the hood strut needed to be changed... They knew it, but instead of changing the strut and adding it on the bill, they just returned the truck to me in the same condition...
The repair manager does not work there anymore.