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  #13  
Old 02-23-2013, 10:32 PM
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Re: Share your worst (or best) dealership story!

I never had a really bad dealership experience.

But my current, Acura, dealer is amazing with their customer service.

Long ago, before I was driving, the dealers had real chromed metal emblems with the dealership name written in script. They drilled holes in the rear body panel or deck lid to mount them. Nobody complained. Today people freak over a little decal. I think folks put things in better perspective back then.
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  #14  
Old 02-23-2013, 11:22 PM
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Re: Share your worst (or best) dealership story!

I was negotiated a car for my girlfriend and the manager at Kia decided he wanted to hit on her and text her telling her she can borrow his BMW and Harley when she comes in for service let's just say the owner of the dealership received a phone call and my girlfriend will be getting free oil changes and car washes for the life of the car......not a bad deal for some texts...even though we won't step foot on the dealership ever again it is still nice to know
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  #15  
Old 02-24-2013, 09:42 AM
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Re: Share your worst (or best) dealership story!

Quote:
Originally Posted by bill_de View Post
Long ago, before I was driving, the dealers had real chromed metal emblems with the dealership name written in script. They drilled holes in the rear body panel or deck lid to mount them. Nobody complained. Today people freak over a little decal. I think folks put things in better perspective back then.
I don't have a problem with having dealer decals on a car when I buy it. Yes I will take them off but I expect them to be on a new car. However I firmly believe you don't mess with another man automobile. A visibly modified car that has no badges or decals comes in for service and they steel the LP cover and put their decals on it, is completely BS IMO. If a dealership would stoop that low then what else are they capable of doing?

I don't care what they did when Dinosaurs roamed the earth. Don't F#$K with my Jeep unless I ask you too.
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  #16  
Old 02-24-2013, 03:37 PM
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Re: Share your worst (or best) dealership story!

My WK2 is the first vehicle Ive had with a wananty, everything else Ive ever had was used and Ive always done my own maintainance. So I figure I might as well take advantage of the free service and oil changes while I have it. Whenever I bring my Jeep in for service I remove the physical key with all my other keys from the fob. Some how the dealership never fails to lock the fob in the Jeep.

Also, they use Enterprise for when I need a loaner vehicle. They cover the cost, I cover the gas. No big deal but itd be nice if I were put in a similar vehicle to my WK2. Last week the Jeep was in for an oil leak from the cam cover gasket ( i assume they messed it up when they did the cam phasers but thats another story), I was put in a Chevy Sonic while the Jeep was in the shop. What an aweful little car. Time before that I was given a Dodge Caravan. I just figured itd be cheaper for the dealer to give me a used GC or something off the lot but whatever lol
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  #17  
Old 02-25-2013, 12:33 PM
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Re: Share your worst (or best) dealership story!

Got 2 stories with my dealer, both within 3 months one from the other:

- I had to replace one of the small bolts that keep my 3-piece aftermarket wheels together, as one of these bolts was broken. I did this before switching back to summer tires and putting the wheels back on the truck. Before removing the broken bolt, I deflated the tire to half the normal pressure, just in case (in hindsight, I should have just skipped that...) and changed to a new bolt.
As I had to go to the dealership anyway, I loaded my summer wheels in the trunk and asked them to change to summer wheels. I mentionned that one of the front wheels was deflated, and the answer was "we check pressure after changing wheels everytime".
Collected the truck the same day (it was a Friday), and the pressure sensors are always off when I swap winter and summer wheels, as the TPMS needs time to recognize the "new" sensors.
Of course, I drove the whole Saturday morning and noticed that there was one pressure reading that wasn't back to normal with the other three, so I pulled up in a gas station and brought the pressure back to where it should have been. I guess with the runflats it didn't "feel" different.
Monday morning, call to the dealer, and the manager for repairs tells me: "the mechanic told me he forgot to check pressure, but I know you're the kind of guy that will solve this kind of issue by himself".
Well, had I finished wrapped around a telephone pole I might not have solved it all by myself... a phone call would have been the minimum, I would have taken care of re-airing the tire myself without question.

- I left my truck in the morning at the dealership to change the underdrive pulley. As I passed by the place by coincidence a few hours later, they were working on it, and I noticed a piece of wood keeping the hood opened. I assumed this was standard "safety" procedure from a mechanic that had received a hood on the head at some point in his career. I collected the truck in the evening.
A couple of days later, I wanted to check something in the engine compartment... and I received the hood on the head: the gas piston on the hood strut needed to be changed... They knew it, but instead of changing the strut and adding it on the bill, they just returned the truck to me in the same condition...

The repair manager does not work there anymore.
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  #18  
Old 02-25-2013, 05:42 PM
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Re: Share your worst (or best) dealership story!

I've had numerous great dealings with the jeep dealership down here in charleston sc. The service guys are fast and polite and I didn't even purchase my jeep there. Dunno if it might have to do with the life time warranty I have on my Gc. Thank u Rick Hendricks jeep
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  #19  
Old 02-25-2013, 08:13 PM
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The sales and service sections do not talk to each other
Its the after sales service or lack of service that either brings you back to that dealer or not
But they just don't get it
Too busy proving the customer service that they think you want and what you need or want

Too much is spent on high class customer care centers that provide nothing to you
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