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Old 02-22-2013, 07:28 PM
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Share your worst (or best) dealership story!

Hey everyone,

I thought I would put together a thread about everyone's worst dealership experience. We've all had them! Whether it be Jeep or something else, I know the dealership can be a pain to deal with. But they can also pleasantly surprise us, so feel free to share your best story as well!

I got the idea for this thread today when utter frustration struck at the dealership. I just bought my 2011 WK2 with 12,000 miles on Monday, and it's the first time I've had a Jeep in quite a while. I love the car and have yet to find something I don't like, but I wish I could say the same about the local dealership. I wanted a third key for precautionary purposes, so ordered a new one offline and brought it in to get programmed. All of our other cars have smartkeys (or the equivalent), with our Lexus being the most temperamental in regards to programming and having the "right" key in the car. When we had two Lexuses, disaster struck when I used the wrong key and the car went into some sort of safety mode. Had to have someone come out and reprogram the computer and, long story short, am not taking any risks with programming fancy keys myself.

Anywho, dealer charged $50 and told me it would take 30 minutes to get it all set up. Fine. I understand that having anything done at the dealership warrants a level of inconvenience, and I would've been fine if that 30 minutes had actually been an hour. But 2.5 hours later, I had no idea where my Jeep was and if the new key would every get programmed. I would say we finally wrapped up about 3 hours in.

I hate being "that guy" that harasses the service personnel, but 3 hours out of the middle of the day is a big chunk for even the least busy of people. Not only that - I wouldn't have gone today had I known it would take that long. I would've waited until I had more time and gladly waited the 3 hours. But I was assured "no more than 30 minutes tops." When I asked what the holdup was, I was told that I had attempted to start my car with the new key and that it was locked up. The unprogrammed key was in my car for the first time today, and the real key was in it at the same time. It started fine for me all day, so I find it hard to believe that I inadvertently alerted the pentagon of a security breach and caused my car to lock down. They then told me it was a used key and wouldn't work. The fob was purchased NEW from an authorized mopar retailer and was guaranteed to work. I would've understood if an eBay key was faulty, but come on, don't try to sell me a new key because they can "only be purchased from the dealership." Like I said, they finally programmed it and cut the physical key part.

Everything worked fine and I left happy with the job done, but somewhat frustrated that it took 3 hours after I was told only 30 minutes. Sorry to sound like a complainer, just wish they had kept me in the loop throughout the process instead of expecting me to sit around for 3 hours wondering if my car had exploded.
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Old 02-23-2013, 10:40 AM
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Re: Share your worst (or best) dealership story!

One time in Phoenix we went to replace my wife's SUV at the local Ford Dealership. This was back in the day when I was making so much money I couldn't get rid of it fast enough. Our sales guy had just been promoted from detail department; A young Hispanic kid. Both my wife and I like red, so we were in their back lot with our sales guy looking a red one. We were surrounded by Ford Explorers and split up, when suddenly I hear my wife say "WTF are you doing?". Turns out our sales person decided he had to go to the bathroom and the nearest bathroom was long walk away....

Lucky for him we both have a sense of humor.

In the end we made his very first sale the best sale ever - We ended up buying a SUV for my wife and a Mustang for me.
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Old 02-23-2013, 10:52 AM
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Re: Share your worst (or best) dealership story!

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Originally Posted by Demigod View Post
This was back in the day when I was making so much money I couldn't get rid of it fast enough.
And you went to a Ford dealer.




.
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Old 02-23-2013, 11:12 AM
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Re: Share your worst (or best) dealership story!

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Originally Posted by bill_de View Post
And you went to a Ford dealer.




.
I was always a Mustang guy. I bought my Mustang in 1995, new, and was instantly hooked. I was fully embedded into the culture, big on the forums, and local clubs. All of my friends drove Mustangs. I always had a newer Mustang as a daily driver, and I had a 1967 Fastback I had restored over the years. When I started making bank I had no interest in Mercedes or BMW or even something more exotic; I just bought a new Mustang every year.
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Old 02-23-2013, 11:15 AM
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Re: Share your worst (or best) dealership story!

I had some warranty work done at dealership that was different from the place I bought it (the place I bought it is no longer in business). When I went back to pick it up, the place had put their dealer badges and plate cover on it (removing and misplacing my rear tinted plate cover).

Granted this wasn't the end of the world but my WK is completely debadged and it pissed the ever living crap out of me. I asked for old cover back and they couldn't find it, so I made a bit of scene ripped their plate cover and badges off, tossed them on the floor and told them I would never be back.

Considering I had purchased 4 Jeeps from them in the past. I got an apology letter from the owner offering me some free crap but I am a stubborn one and will never go back.
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Old 02-23-2013, 11:28 AM
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Re: Share your worst (or best) dealership story!

I've purchase five new Jeeps and a couple of pickups from the same dealership. When I ordered my '13 WK2, they took my '12 Chevy 2500 crew cab in trade on the spot to maximize the value. When the WK2 came in, they delivered it to the house and went over all of the buttons and knobs. When I take it in for service, I get a free loaner. When I walk into a dealership to purchase a vehicle, I take the attitude that they are entitled to a fair profit so they can continue to support local causes, pay taxes and provide jobs in the community.

The few times I've felt uncomfortable in a dealership setting was dealing with major chain stores in large cities.
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Old 02-23-2013, 11:36 AM
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Worst was a Kawasaki dealer in Arlington Mass. I bought a brand new 1979 KZ 650 and the first oil change and valve adjustment were free. When I picked it up he hands me a bill for new points and a tune up. I told him I had an electronic module all ready to go in when it needed a tune and I do the work myself, so I'm not paying for something I don't need and didn't ask for. So he goes through the trash for my old points and put those on.

When I came back the next day to pick it up I'm in line and the customer in front of me is asking why their oil is so expensive. The salesman explains that they sell liters and he's used to buying quarts, but if he wants to use the wrong oil in his bike and void the warranty then go for it.

I found a big scratch on my tank, obviously from the mechanic's bench. He told me that it was there when I brought it in.
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Old 02-23-2013, 01:43 PM
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Re: Share your worst (or best) dealership story!

My worst was when we bought my wife a Hyundai Sonata. We made the deal, put money down, and they couldn't prodce the car we bought. The deal was for a 2012. The dealer then produced a 2013 model and changed the deal for more money.
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Old 02-23-2013, 02:10 PM
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Re: Share your worst (or best) dealership story!

I've had mostly good dealership experiences. When I bought my Patriot, though, the finance manager screwed up some of the paperwork, causing an inconvenience but it all got ironed out in the end.

I had some warranty work done last fall. I dropped it off at the dealership at 7 a.m. I have GPS tracking on the Patriot with ham radio, so I saw at 3:00 that the vehicle hasn't moved. I called to check the status at 3, the service advisor put me on a long hold, and when he came back to the line at 3:05 he said he would call me back in 5 minutes. After that, the Patriot magically started moving around on the streets, indicating that perhaps they had my Patriot all day and they forgot about it until they called.

The guy finally got back to me about 20 minutes after I called and said it's been fixed. When I got to the dealership, I couldn't help but to ask if the work was really done properly because I saw the vehicle didn't move until I called to check the status. Boy, he was taken off-guard!

Quote:
Originally Posted by Lucas J View Post
I had some warranty work done at dealership that was different from the place I bought it (the place I bought it is no longer in business). When I went back to pick it up, the place had put their dealer badges and plate cover on it (removing and misplacing my rear tinted plate cover).

Granted this wasn't the end of the world but my WK is completely debadged and it pissed the ever living crap out of me. I asked for old cover back and they couldn't find it, so I made a bit of scene ripped their plate cover and badges off, tossed them on the floor and told them I would never be back.

Considering I had purchased 4 Jeeps from them in the past. I got an apology letter from the owner offering me some free crap but I am a stubborn one and will never go back.
I don't blame you. The dealer isn't paying me to advertise for them, so as soon as I purchase the vehicle, out comes the Goo Gone to remove the decals and the screwdriver to remove the license plate frame. I also flip the dealer plastic/paper disposable plates around so the blank side are facing outwards.

There is a CDJR dealership in the area that used to put decals on: the rear spare tire cover (Liberty, etc), lower left-hand corner of rear tailgate window, lower left-hand corner of tailgate, and the license plate frame.

I kid you not, there's a used dealership about 30 minutes away from me that actually puts the saleman's name on the decal. So just imagine driving around with a decal that literally says "This car was sold by Bob Smith" above the dealer's logo. It's like the vehicle got a tramp stamp with your salesman's name!
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Old 02-23-2013, 08:17 PM
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Re: Share your worst (or best) dealership story!

When I owned a ford ranger ( great truck, btw) I was having issues with the seat. I took it in to get it fixed and when I got it back they said that change ( $$ money) had caused the problem by getting into the back of the seat. I didn't even want to argue about the impossibility of that happening so I just took it and left.
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Old 02-23-2013, 09:56 PM
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Re: Share your worst (or best) dealership story!

I went to go check out some Cadillacs (cant remember the exact model but it was one of the cars) a couple years ago, and the salesman goes "Hey if you buy the car or not, can you return that brochure? They are like 30 dollars."

Or the time when I was shopping around for my WK and I told them their sister dealership did X price can you beat it. They took that if they could beat it then they would get the sale so the guy comes up to me and says "ok X" and he tries to shake my hand as to confirm the deal.
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Old 02-23-2013, 10:20 PM
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There is not enough time or space
But worst of all jeep USA
Jeep Australia don't give a RATS about how bad their dealers are

Now there is the crime
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