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  #13  
Old 05-25-2012, 08:25 AM
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Re: SOL... yup, I am SOL.

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Originally Posted by JTS97Z28 View Post
As for your new Summit I'm not sure what it is your explaining. So the HID's turned on, but they are dim? That doesn't make sense I have never seen an HID bulb ignite, but be dim?!? Are you sure they aren't full bright, but the auto level system failed and they are aimed way to low making them unusable? Hope it gets resolved soon, and enjoy your Compass lol ;-)
So far my Jeep is good, but I wonder sometime if I'm gonna regret leaving Acura. Service was amazing!
Yeah, so basically if you are looking at the car when the sun is up it will look like the HIDs are on since there will be a blue/white glow coming from the projectors. Come night time you will still have the glow but not enough to light the road. Only light I was getting was from the fog lights. If you send me you email I can email you a video I took that night showing the diff in light output from low, high, low with fogs, ect.

I guess this modular controls a lot of the electronics on board and if one thing has issues the entire unit need to be replaced. I was told it basically is a newer version of the old school fuse box. There is an issue where the unit is not allowing adequate power to reach the ballasts on the HIDs where they are basically just glowing or at time flickering, and even not on at all. At first I thought it has to do with the adaptive head light system also and tried to research the issue but nothing was coming up like this.

The Compass it great.... no not really, but it is what it is. It will just make me appreciate the Summit once I get it back. My wife blames it on the black cloud that follows us everywhere. haha
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  #14  
Old 05-25-2012, 08:38 AM
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Re: SOL... yup, I am SOL.

If you get the extended warranty package you get a loaner, a little better service more or less on par with the expensive Euro cars. But even with a Euro car don't expect to get a comparable loaner when you bought their highest end vehicle.
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  #15  
Old 05-25-2012, 08:44 AM
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Re: SOL... yup, I am SOL.

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Originally Posted by Yadkin View Post
If you get the extended warranty package you get a loaner, a little better service more or less on par with the expensive Euro cars. But even with a Euro car don't expect to get a comparable loaner when you bought their highest end vehicle.
Yeah, I got the extended 5 year/100k warranty.

I agree, BMW would generally provide a 3 series loaner and Mercedes would generally provide you a shuttle service since they never seemed to have a loaner available.... haha.
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  #16  
Old 05-25-2012, 08:59 AM
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Re: SOL... yup, I am SOL.

At least in the future Jeep won't be making the Compass or Patriot anymore.
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  #17  
Old 05-25-2012, 09:01 AM
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Re: SOL... yup, I am SOL.

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Originally Posted by jgc4ever View Post
At least in the future Jeep won't be making the Compass or Patriot anymore.
Feeeewwwww.... that makes be feel better. hahahahaaa....

I think we should all have a compass it really makes you appreciate when you spent your money on
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  #18  
Old 05-25-2012, 09:24 AM
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Re: SOL... yup, I am SOL.

Dude sorry to hear. At least you have a set of wheel for the moment.

Because it was "used" by the dealer makes it worse in my opinion. This guy has been driving this jeep and then went into a srt8. He must have known of the issue. They pawned it off on you. Terrible business.

Thats capitalist America for you though. Doesnt it seem as if so many folks are just out to conquer the deal no matter what lie or ommision.

Just saying. Very poor.

For those who are sqwaking " but its used but its used"...

pff dont even know what to say...
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  #19  
Old 05-25-2012, 04:48 PM
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Re: SOL... yup, I am SOL.

I wasn't trying to flame on you. I'm sorry about your issue and hopefully you get it back soon. I'm suprised there are over 250 GC's in a waiting line with the same issue.

I never had good service with a new 325i I had bought brand new. Always got 1 series loaners and I was sick and tired of going in for new issues all the time
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  #20  
Old 05-27-2012, 11:55 AM
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Re: SOL... yup, I am SOL.

There is something to be said about buying the most expensive vehicle a manufacturer makes....I prefer the opposite. Sh#t happens on all cars, it's how you handle the problem that matters. In my case, my dealer and corporate we're horrible. Their inability to diagnose or fix my car over a 4 week period was pathetic. But, the department that eventually handled the lemon law buyout was efficient and very fair. If you get a good wk2, for my needs, it's the best buy out there. LR4 like qualities for 10k less, I don't regret my purchase. But the service department and corporate were substandard, especially in re to supporting QL.

If you haven't called yet, I would call the Chrysler support line. Be polite and professional, but absolutely nothing happened in my case until I repeatedly escalated.

One last thing, know what your options are. I have the extended service contracts, but was unaware I had a rental options. When I asked for a loaner, they told me Chrysler doesn't offer one. They never mentioned the rental . I foind out about it several weeks later. My fault, but it didn't help my opinion of the dealer.

Good luck!

Btw, unlike my dealer and corporate , this forum is awesome. Better than anything I have run into for other vehicles.
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  #21  
Old 05-27-2012, 06:59 PM
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Re: SOL... yup, I am SOL.

a) You haven't seen the Reatta forum or the AACA in general - whole service manuals and parts books online. It is nice to be able to just refer prople with a problem to a page or chart in the FSM.
b) I drove several other Jeeps before the GC, a couple of miles is all it took.
c) Is really a lot of information on the web even if not released by C-J-F, have over 100 MB so far. You do need a OBD-II device ($30). Now have an index to the option codes.
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  #22  
Old 05-27-2012, 11:54 PM
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Quote:
Originally Posted by KILOFINAL View Post
I think it's a stretch to assume that a Chrysler/dodge/Jeep dealer is going to treat you "special" because you bought an expensive Jeep.

They sell everything from mom & pop minivans to Calibers and patriots. If you wanted to feel special ,maybe you should have bought a Mercedes or Audi.
Maybe it's a stretch to "assume"(only a bad assumption due to jeeps terrible customer service track record) to be treated "special", (better than a caliber owner, like you bought a 50k suv) but none the less, paying 50 for an suv should bring up a red flag for a jeep dealers service dept. They should see a person who spends money on things they like. The dealership should treat that customer like a potential future sale. Why would you put a future sale in need of a loaner in a 15k compact if he/she came out of a 50k suv? Unfortunately it has to happen sometimes in the jeep world. Should it happen? No way in hell. Dealerships selling 50k suv's need to be able to properly cater to that kind of clientele. The new jeeps are awesome, now the service needs to catch up. If I sold BMW's for a living I'd definitely include in my sales spiel the fact that buying a jeep over a BMW meant driving a dodge journey when the Cherokee needed service, vs driving an x5 had you bought BMW. It'd work like a charm and with good reason, journeys suck.
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  #23  
Old 05-28-2012, 09:23 PM
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Re: SOL... yup, I am SOL.

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Originally Posted by dubwarren View Post
Maybe it's a stretch to "assume"(only a bad assumption due to jeeps terrible customer service track record) to be treated "special", (better than a caliber owner, like you bought a 50k suv) but none the less, paying 50 for an suv should bring up a red flag for a jeep dealers service dept. They should see a person who spends money on things they like. The dealership should treat that customer like a potential future sale. Why would you put a future sale in need of a loaner in a 15k compact if he/she came out of a 50k suv? Unfortunately it has to happen sometimes in the jeep world. Should it happen? No way in hell. Dealerships selling 50k suv's need to be able to properly cater to that kind of clientele. The new jeeps are awesome, now the service needs to catch up. If I sold BMW's for a living I'd definitely include in my sales spiel the fact that buying a jeep over a BMW meant driving a dodge journey when the Cherokee needed service, vs driving an x5 had you bought BMW. It'd work like a charm and with good reason, journeys suck.
I agree with this 100%. The US auto industry isn't going to turn itself around from the self-inflicted doom it's been in by going with the status quo. These sorts of failed policies are why people left them for imports in the first place.

FWIW, Lincoln will only give you an equivalent or better Lincoln as a loaner, and they give you a loaner whenever you need one.

Jeep needs to learn in a hurry that if they want to play with the big boys, they need to act like the big boys. If their dealers refuse to accept this, yank their contracts and get new ones.

I've had no issues with my Jeep, and hope to not have any. That said, I'm simply not willing to accept a loaner car that isn't at least comparable to what I bought. I'm not expecting them to have loaded Overland Summits for loaners, but I see no reason they couldn't be Limiteds, Laredo Xs, or even nicely equipped Chargers, 300s, Durangos, etc. A loaded to the brim Liberty or Compass might not even be the end of the world.

But honestly, I'd just talk to the general manager, find the car that's closest to what you have that's on their lot, and say "that's going to be my loaner".
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Old 05-29-2012, 08:13 AM
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Re: SOL... yup, I am SOL.

Yeah, some of the American companies have grasped this consent. Cadillac had a great warranty plan and offers loaners (I looked at CTS-Vs in the past) as well. I don't mind the whole rental thing but at least have something close. The only other issue is the lag time between it all. I sat at the dealer for 3 hours, then got a ride home in their shuttle, they then called me and said I should call Chrysler to set up a clam for a rental.... 4 more hours and got it approved, couldn't get the rental until the next day, no car for that night.... get shuttle to pick me up the next morning and take me to rental place, sat there and got the only Chrysler on the lot (Compass).... and by all means does this car not have all the options. haha... cloth seat package.... haha which comes with the rental small of old smoke and McDonald's. haha.

I agree, They really need to change in their ways if they are planning on making high end competitors. This right here would probably make me change my mind if I was in the running to drop 70k on an SRT-8. Id rather get a 1 year used BMW X5 M for 70 k.
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