Originally Posted by Nouveau Redneck
I received the email last week with the link to the survey asking about any problems or issues we might have had and I filled that out.
I also got a phone call a couple of weeks ago from someone who claimed to be from Jeep corporate to ask about my experience at the first dealer that I went to, which was the closest dealer to our home, that I didn't end up buying from. She askied if I had ended up purchasing from them and I said no, and then she started asking a lot of questions on what they could have done differently and so I told them the truth, if they hadn't treated me and my wife like we were idiots and hadn't lied to us several times then they probably would have gotten our business.
We weren't even in the market for a new vehicle at the time, but we received a letter in the mail from the local dealer saying that they were having a "Special Event" on the following Saturday, and that they would have over 200 new Chrysler and Jeep vehicles on their lot and that they had 0% financing for 5 years and that they wanted to give me over $21,500.00 in trade for my 2008 Wrangler. When we got there right at the time that they opened their doors that Saturday morning, they only had 85 new vehicles on the lot, the 0% financing was only available on leftover 2010 Liberty's and minivans, and they only had one 2010 Liberty on the lot and no 2010 minivans, and then they looked at my Wrangler and only offered me $18,000.00 in trade. I called them on their lies and they made up excuses and pointed to the fine print on the bottom of the back page of the letter and we walked out, but not before we had gone for a test drive in a new 2011 Grand Cherokee Overland, and we knew that we wanted one. It took us a few weeks and visits to half a dozen more dealers, but we finally found the Overland that we wanted at a dealer that treated us with respect and gave us their best bottom line number up front without any of the song and dance of the salesman running back to the sales manager over and over like we got from most of the other dealers. There was one other dealer we found along the way that treated us well and were willing to find an Overland in the color we wanted with the options we wanted, but they didn't have any Overlands left in stock and they couldn't get any other dealers to trade with them if they couldn't trade one back. So out of 7 dealers that we tried to deal with, only 2 were not "sleaze balls", as they say in south Philly.
We just got something in the mail like that. Mentions NOTHING about auctions or anything else, but claims that the trade-in price will be based on Kelly Blue Book (fat chance). Looked up and down the ad to see the disclaimer, nothing. We'll see. The missus wants to test drive a Summit.
And yes, "sleaze balls" would be the proper terminology. (we use that in other neighborhoods here too!)