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  #25  
Old 08-22-2016, 01:33 AM
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Re: *TERRIBLE* Dealer Service Department!

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Originally Posted by Governor View Post
Jim is right. White is not white, in fact it is one of the harder colors to butt match. I've seen up to sixteen variances for the same paint code. He will need the body to match the flare and will probably have to tint the color even after getting the closest color variance from the computer.
That's why most panels are blended onto adjacent panels to fool any slight color difference. It is an art form.
That may be but they made ZERO attempt to match it as they sent the part out only to the body shop for painting, my GC stayed at the dealership. Moreover, I've seen many Bright White Jeeps and they look the same crisp white (that's why I bought one) and this fender flare has a blue tint that is clearly evident all by itself - it isn't slight at all. I still can not believe they delivered my Jeep back to me like that. It is pathetic. Maybe I should tell them to buy a few Mopar touchups and use that to spray on this part....LOL

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  #26  
Old 08-22-2016, 08:23 AM
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Re: *TERRIBLE* Dealer Service Department!

They very much made a mistake in not sending the vehicle with the part to the body shop. While it's hard to sense variations in color between separate vehicles, when you have even a slight variation on the same vehicle it's very, very noticeable. I had this same issue come up a number of years ago when I was buying a cover for a white Tundra I owned at the time. Leer provides them to the dealer unpainted and they have to do the match. They made the mistake of just using the code from Toyota and failed miserably. For round two, they took the gas filler cap cover off to use to have their body shop actually do a real match and the result was positive.
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  #27  
Old 08-24-2016, 10:37 AM
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Re: *TERRIBLE* Dealer Service Department!

If the Arrigo Sawgrass body shop is half as good as the West Palm one, that's where you should have gone (but you know that now I guess). They have done work on two GC for me and both times the color match was indistinguishable from the rest of the vehicle.

Their service department has also been excellent to deal with so far. My MY12 had a rattle that I could not isolate. The first words out of the service managers mouth were "these Jeeps do not rattle, we will find and eliminate it." Wow, and what a task as it turned out to be the steering column clock spring which had to be replaced.

I've had the full Dealer experiences in my life from totally sucks to excellent and I highly recommend Arrigo's service department. No service department is perfect and they're there to make money, so pay attention to what's really needed as even the good ones will do unnecessary work if they can.

I hope you get this worked out, but I'd probably call Corporate and see if you can just have Arrigo make the fix...
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  #28  
Old 08-24-2016, 12:17 PM
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Re: *TERRIBLE* Dealer Service Department!

Quote:
Originally Posted by Governor View Post
Jim is right. White is not white, in fact it is one of the harder colors to butt match. I've seen up to sixteen variances for the same paint code. He will need the body to match the flare and will probably have to tint the color even after getting the closest color variance from the computer.
That's why most panels are blended onto adjacent panels to fool any slight color difference. It is an art form.
I have had several body panels (hood, flares and valances) painted at my Jeep dealership before as well. Mine is PS2 silver. Very hard to match. There were about 8 different paint samples to choose from. I was given final say as to which one was chosen. Took my vehicle with me to match. Manager stated that when these things are painted on the assembly line, they may do 20 black ones and then clean out the paint lines and then do 20 silver ones. The first couple of silver ones may have a bit of black paint still left in the lines, therefore those may have a different tint to them.
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  #29  
Old 08-24-2016, 04:39 PM
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Re: *TERRIBLE* Dealer Service Department!

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Originally Posted by Platinum Al View Post
Manager stated that when these things are painted on the assembly line, they may do 20 black ones and then clean out the paint lines and then do 20 silver ones. The first couple of silver ones may have a bit of black paint still left in the lines, therefore those may have a different tint to them.
I respectfully find that hard to believe.
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  #30  
Old 08-24-2016, 05:00 PM
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Re: *TERRIBLE* Dealer Service Department!

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Originally Posted by Roger Ramjet View Post
If the Arrigo Sawgrass body shop is half as good as the West Palm one, that's where you should have gone (but you know that now I guess). They have done work on two GC for me and both times the color match was indistinguishable from the rest of the vehicle.

Their service department has also been excellent to deal with so far. My MY12 had a rattle that I could not isolate. The first words out of the service managers mouth were "these Jeeps do not rattle, we will find and eliminate it." Wow, and what a task as it turned out to be the steering column clock spring which had to be replaced.

I've had the full Dealer experiences in my life from totally sucks to excellent and I highly recommend Arrigo's service department. No service department is perfect and they're there to make money, so pay attention to what's really needed as even the good ones will do unnecessary work if they can.

I hope you get this worked out, but I'd probably call Corporate and see if you can just have Arrigo make the fix...
Yep - for sure. Had I known beforehand that the two front half axles needed replacing again, the rack and pinion steering gears, AND something painted I would have gone the extra 35 minutes to Arrigo in Sawgrass as I have had them service my previous GC before and their service department was ver professional. Gotta stop in about the paint and see what they say..... still shaking my head that no one at Aventura flagged this terrible paint match.
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  #31  
Old 08-24-2016, 06:04 PM
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*TERRIBLE* Dealer Service Department!

Quote:
Originally Posted by Platinum Al View Post
Manager stated that when these things are painted on the assembly line, they may do 20 black ones and then clean out the paint lines and then do 20 silver ones. The first couple of silver ones may have a bit of black paint still left in the lines, therefore those may have a different tint to them.

I don't believe that.



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  #32  
Old 08-24-2016, 06:47 PM
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Re: *TERRIBLE* Dealer Service Department!

One thing about any metallic color is that the paint is agitated as it is stirred in the large vats and the metallic can shear off while stirring. The first run may start out with larger flakes than the ones at the end. When repainting, you have to match the flake size regardless of the paint code.
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  #33  
Old 08-25-2016, 09:45 AM
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Re: *TERRIBLE* Dealer Service Department!

Quote:
Originally Posted by Roger Ramjet View Post
If the Arrigo Sawgrass body shop is half as good as the West Palm one, that's where you should have gone (but you know that now I guess). They have done work on two GC for me and both times the color match was indistinguishable from the rest of the vehicle.

Their service department has also been excellent to deal with so far. My MY12 had a rattle that I could not isolate. The first words out of the service managers mouth were "these Jeeps do not rattle, we will find and eliminate it." Wow, and what a task as it turned out to be the steering column clock spring which had to be replaced.

..
Funny you should say that. I brought in my 2011 Laredo to that dealership because when I was turning the vehicle all the way left or right, there would be a loud "clunk" sound. I left the vehicle with them and they came back to me and said "We couldnt find what the problem is but the vehicle should be safe to drive". Hopefully a lot has changed since when I brought my vehicle in but I was shocked at that statement from their service manager.
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  #34  
Old 08-25-2016, 10:57 AM
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Re: *TERRIBLE* Dealer Service Department!

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Originally Posted by Dan JGC View Post
Kind of a long post...

I have a 2014 Jeep Grand Cherokee V8 4x4 Summit in Bright White that I ordered and bought via the great group buy in DC. It was built in March 2014 and I picked it up within 24 hours of its arrival at the dealership. It has less than 18,000 miles and is garage (covered) parked. I work from home so not even parked in the sun during the day.

Took my GC to Aventure CJDR (northern Miami Beach area) for service since it is close to where I live. This Jeep dealership is maybe 4 years old but in a fairly old car dealership building. We all know that besides consistent build quality, the Jeep dealership network needs improvement as some aren't that good. Well, this is one that wasn't bad but not outstanding and professional like the Arrigo Jeep dealership in Sawgrass is --- this one is just close by. I would have taken my GC to Arrigo service department had I know what all needed to be done.

Besides minor things like tire rotations and oil changes, the only major service I have had done at Aventura CJDR is the two front half axles were replaced soon after I got my 2014 due to the boot clamp issue. They did a decent job but I had to climb under it to attached the brake lines to the barrel clips that they forgot to do. Kinda of an obvious thing for a service tech to overlook in my book. On a side note, had a friend that worked as a service tech in one of the Miami airport car rental agencies and he said service techs all the time would check off that they did the oil change, tire rotation, you name it but never performed the service as they were lazy - it is the Miami way.

Fast forward to now. I stopped in a week ago Tuesday to meet with a service advisor and explain what needed to be done so I could set up an appointment so it could all be done in one day if possible. Dropped it off late Wednesday to be the first vehicle Thursday morning via the early bird drop off --- included detailed list that I had gone over on Tuesday.

The list was: oil change and tire rotation, security software update recall, gear shifter software recall, check to see if the V8 dipstick needs replacing via the service bulletin where some had the wrong oil level markings, check the power steering as it sometimes sounds strained upon startup, rear cargo cover problem, and a loose wheel well trim (no accident or anything like it, just coming loose) that I had been meaning to bring in for as it needed an appointment to address (see photo).

No one bothered to contact me all day on Thursday, I have to call and call and call (six times I recall) just to get through to a service advisor over the phone. Was told the steering gears (rack and pinion gear box thing) needed to be replaced as it was leaking internally to the boot (not to be confused with the axle boot thing) AND that they needed to replace the two front half axles too as it came up on their screen as needing to be done. Both were safety issues according to them and they can't release the GC to me. I explained that my GC was one of the first to have the two front half axles replaced as I am one of the first owners to experience that problem and so it shouldn't need to be done again as all is fine. Advisor insists that they must do it because it shows up on the screen. I explained that the screen comes up because mine were replaced before they tagged vehicles in the system. Got nowhere with that as they seem to want the warranty work. Whatever, they need to replace the steering gears anyway so go at it just don't mess it up as it was working fine --- and attach the cable to the barrel clips this time!

I then HAD TO ASK for a loaner. They seemed a bit surprised then said sure they can arrange that via Enterprise down the street. Should be two days. Ended up being ***TEN DAYS*** as the body shop (they farm out painting apparently) needs to pick up the trim piece to paint it as the existing trim piece needed to be replaced (I had expected they could just adjust it, glue it, whatever). No one seemed to be on top of having the body shop pick up the trim piece for painting...typical Miami service.

Well, check out the photos of my GC that I picked up today!!! Unbelievable. The trim piece color does NOT match. I immediately pointed it out to the driver that brought the car over to the service area for pick up, he looked at it and said 'yep, it doesn't match'. Can you believe a service tech installed this and didn't flag it as a problem?!?!?! So I drove it around the building to the service advisor area and walked back in and spoke to the service advisor that that was working on my GC and pointed to it out the window. He said he can see it from the window (didn't want to bother to walk outside to see which would take literally 10 seconds). He said the trim piece has to be the right color but that my always garage parked GC paint had faded. Mind you I am being very nice the whole time. I explain that it always garage parked and that clearly the trim piece has some blue in it like they didn't clean the paint gun from the previous color or something. He insists it is right --- no joke he said it with a straight face. Won't walk outside to see it. Then finally said just bring it back on Monday and they can look at it --- as if TEN DAYS wasn't enough time already. No apology, no nothing. Said if wrong they can repaint it. Service advisor says that he wished they would have had time to wash my GC as they had it for 10 days but they were backed up today....next time he says.

QUESTION: Should I insist that they order a new trim piece and paint it versus re-painting this trim piece??? Can they order a trim piece already painted from the factory? I don't want to be without my GC for more days as they wait for the body shop to paint it --- with a new trim piece I can stop in and they can swap it out while I wait. Do they also clear coat it? Or should I just take it to a different dealer service department as these people are clearly morons? Please add your comments.

That dealership is just a wreck in general. Nothing but a bunch of liars and swindlers. I tried to trade in my 2015 Honda Accord Sport for a 2016 Jeep Grand Cherokee 75th Anniversary. They agreed for a price until I got the paperwork. Since I'm 28 years old they think I'm dumb and was going to sign away just cause. They were extremely rude when I asked for a break down and pointed out that they were trying to scam 4k out of me when I had them do backwards on the "deal" they had for me. Horrible experience. The worst part is they were insulting me on my way out.I ended up getting my deal at schumacher jeep in del rey. I would avoid that dealership entirely.
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  #35  
Old 08-25-2016, 01:32 PM
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Re: *TERRIBLE* Dealer Service Department!

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Originally Posted by highercal View Post
That dealership is just a wreck in general. Nothing but a bunch of liars and swindlers. I tried to trade in my 2015 Honda Accord Sport for a 2016 Jeep Grand Cherokee 75th Anniversary. They agreed for a price until I got the paperwork. Since I'm 28 years old they think I'm dumb and was going to sign away just cause. They were extremely rude when I asked for a break down and pointed out that they were trying to scam 4k out of me when I had them do backwards on the "deal" they had for me. Horrible experience. The worst part is they were insulting me on my way out.I ended up getting my deal at schumacher jeep in del rey. I would avoid that dealership entirely.
Yep - the sales department is bad there. I have stopped in a few times while having oil changed and the sales people are not well trained at all. One sales lady's big presentation was they put nitro in the wheels (green air caps....wow...lol) and they etch the serial number on the windows in case your vehicle gets stolen. I kid you not, that was her sales pitch. There used to be one good service advisor there until about two years ago when the owners sold the Honda dealership next door and he jumped ship to go with them instead.
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  #36  
Old 09-02-2016, 12:22 AM
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Re: *TERRIBLE* Dealer Service Department!

I've been busy the last two weeks so time to stop by this terrible dealership again and see what they have to say....

After keeping my GC Summit for TEN days and well over $2K of warranty work, Aventura CJDR:

(1) Failed to match color of the wheel trim with the rest of the Jeep.

(2) Under inflated the tires by 3-5 psi each (note I paid for oil change and tire rotation).

(3) Didn't do the front end alignment right after replacing the two front half axles as there is a slight pull to the right.

(4) Didn't fill the washer fluid.

(5) Didn't do a courtesy wash after having my Jeep for ten days (said they were busy, but next time they will).

This will be my last visit to Aventura CJDR. Having just read some reviews, they are declining, not improving. Such a pity, as a good Jeep dealership should be able to thrive in this area. Oh, and I haven't look under my Jeep yet to see if everything was connected back correctly...
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