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  #37  
Old 09-02-2016, 07:23 AM
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Re: *TERRIBLE* Dealer Service Department!

I hate white cars for this reason. I had the same issue with my wife's VW CC.
The white plastic pieces age differently than the painted metal parts. And some parts were replaced due to a minor accident. It looks a total mess with a bunch of different shades of white. Never getting a white car again. PITA to keep clean too.

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  #38  
Old 09-07-2016, 10:57 PM
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Re: *TERRIBLE* Dealer Service Department!

So took my Summit back to this dealership so they could do the job right. I stopped in on Friday to go over what needs to be done (fix alignment they messed up, repaint trim, etc.) and to coordinate so the repainting of the wheel trim could be done in one day. Advisor said no problem. So, I dropped it off Monday night so it would be the first vehicle in the morning.

Of course they still gave bad service. Instead of addressing the alignment first (take like 30 minutes) then have body shop repaint, they sent to body shop which of course didn't have back in time before the service techs left for the day. So, wasn't done in one day as promised. Next morning I get a call saying the alignment is off and some B.S. about having to pay for the alignment --- I had to pull out my paperwork to show they did a front alignment when they replaced the rack and pinion gear box but must have messed it up as it pulls slightly to the right which they had already said was the case. It appears to be aligned now, but noticed they overfilled the right front tire by 5 psi (4 more psi than the other 3 tires) which of course would counter the slight right pull. I corrected the tire to 37 like the other three tires (I guess they can't even properly fill tires --- was 3-5 under last time) and appears to be aligned properly. Will drive some more to see.

>>> My question is, does the repaint look OK ---- kinda sloppy as they painted the trim in place this time and oversprayed a bit which now looks like work was done on my Summit like it was in an accident or something. What is your opinion? See photo.
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  #39  
Old 09-08-2016, 08:58 AM
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Re: *TERRIBLE* Dealer Service Department!

They returned it to you with that residue/marking on it??? Sheesh!
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  #40  
Old 09-08-2016, 05:25 PM
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Re: *TERRIBLE* Dealer Service Department!

Quote:
Originally Posted by Jim_in_PA View Post
They returned it to you with that residue/marking on it??? Sheesh!
Yep, of course they did. I don't know if you can see in the photo (paint arrow) where they painted a bit of the existing trim, kinda dribble up there.

It does without saying, won't be back to Aventura CJDR for anything medium or big again....... maybe oil change but not tire pressure as that was challenging for them ---- first visit 3-5 psi under on all 4 tires, second visit 1 tire was 5 psi over.
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  #41  
Old 09-08-2016, 07:11 PM
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Re: *TERRIBLE* Dealer Service Department!

I'd do my own oil change before going to that dealer...and I HATE doing vehicle maintenance! Like I said previously... "sheesh!"
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  #42  
Old 09-09-2016, 09:40 PM
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Re: *TERRIBLE* Dealer Service Department!

The left fender and flare look a little off to the bumper. Check to see if the right fender to bumper have the same difference. They may have blended the left fender and left flare to fool the match, but didn't blend the bumper, creating a difference to the bumper compared to the fender and flare.
The left fender just looks cleaner compared to the bumper, but it could be the lighting.
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  #43  
Old 09-09-2016, 10:21 PM
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Re: *TERRIBLE* Dealer Service Department!

Quote:
Originally Posted by Governor View Post
The left fender and flare look a little off to the bumper. Check to see if the right fender to bumper have the same difference. They may have blended the left fender and left flare to fool the match, but didn't blend the bumper, creating a difference to the bumper compared to the fender and flare.
The left fender just looks cleaner compared to the bumper, but it could be the lighting.
I greatly appreciate the comment. Will check it out in the daylight tomorrow for sure as I need to examine under the Jeep too as I hadn't done that yet.

My wiper fluid light comes on still --- so either I have a faulty sensor or the yahoos failed to fill it TWICE --- and the second time it was specifically listed to fill (one of four service items)!!! I kid you not.
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  #44  
Old 09-09-2016, 11:10 PM
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Re: *TERRIBLE* Dealer Service Department!

Quote:
Originally Posted by Dan JGC View Post
I greatly appreciate the comment. Will check it out in the daylight tomorrow for sure as I need to examine under the Jeep too as I hadn't done that yet.

My wiper fluid light comes on still --- so either I have a faulty sensor or the yahoos failed to fill it TWICE --- and the second time it was specifically listed to fill (one of four service items)!!! I kid you not.
Good grief, you have wiper fluid as a service item? Was filling it with fuel another service item by chance?

Bye the way that front lower bumper does not look like it is attached correctly. That joint going from your paint arrow out to the orange reflector is open.

Also a lot of "dealers" are not very good with body work.
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  #45  
Old 09-09-2016, 11:21 PM
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Re: *TERRIBLE* Dealer Service Department!

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Good grief, you have wiper fluid as a service item? Was filling it with fuel another service item by chance?
LOL - Yes, I know, I had the oil change and tire rotation done and it is on their list that they fill the fluids including the wiper fluid so I ask them why they didn't do it and had them list it to fill it when I had to come back as a follow up visit to their other incompetence. It was a matter of principle like when they under inflated the tires 3-5 psi each....it's like really they can't even handle that properly.
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  #46  
Old 09-10-2016, 06:18 AM
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Re: *TERRIBLE* Dealer Service Department!

Quote:
Originally Posted by Dan JGC View Post
My wiper fluid light comes on still --- so either I have a faulty sensor or the yahoos failed to fill it TWICE --- and the second time it was specifically listed to fill (one of four service items)!!! I kid you not.
I would have opened the hood after it came on the first time to see if it was empty. It wouldn't have taken much more time than complaining about it. I kid you not.

---
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  #47  
Old 09-10-2016, 12:04 PM
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Re: *TERRIBLE* Dealer Service Department!

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Originally Posted by bill_de View Post
I would have opened the hood after it came on the first time to see if it was empty. It wouldn't have taken much more time than complaining about it. I kid you not.

---
Right, maybe they did fill it and the sensor is broken. That's pretty rare though.

I think of owning a car like this as a "Team Effort". I leave the serious stuff for the dealer. It's not an Audi or MB. It's a Jeep.

I do my own oil. It takes about as much time, maybe less in total, to do it myself. They don't always put their top techs on oil changes. And they don't really worry about which oil they put in. I just drop off the oil at Walmart where I buy it.

I rotate my own tires. I do it when I switch to winter tires. With separate RIMs. I carefully label them. Dealers will often over torque them and if I ever did get a flat on the road I might have a hell of time getting them off.

I also clean the inside of the rims when ever I have them off. Do you think they would bother, of course not. But when the truck is clean it looks nice to see through and see it clean. Also helps keep them in balance in case some muck is stuck on their.

When it has come to real work that needs to be done. Every dealer I've gone to has been fine.

My list of items usually looks something like.

Don't Rotate Tires.
Don't Change Oil.
Don't Wash it.
Fix problem X.

I tend to skip schedule service because most of them are change the oil, rotate tires etc.

A lot of us that are on these car forums naturally tend to be more OCD. In the long run, I have less issues (less stress) doing it this way.

I don't even take the free oil changes. BOTH the Jeep dealer and VW stripped the drain plug on the first free oil change. Again, they don't put their top techs on oil changes.

And for minor issues, I often wait as long as I can. Like squeak. Sometimes they go away. And you don't need to start ripping things apart that could cause more problems.

Like I waited to fix minor hail damage on my hood and the transmission on my Overland had a VERY slight slip on the first acceleration on a cold morning. Problem solved, I traded it No headaches of them trying to fix it and possibly make it worse. It was not functionally a problem at all even though I knew it wasn't quite right because my prior 2014 Limited didn't do it.

I also didn't like the Shifter TSB that would force it in park when opening the door. Sometimes I will backup the Jeep with the door open when backing up to hitch. If I know I want to move 6", I find it easy to open the door and look at the ground as I backup. Problem solved. I skipped the TSB and then traded it

And I would NEVER let a dealer do tire pressure. Everyone has their own opinion on the correct pressure. It really should sit for a few good hours too when you set them. Maybe they did tires right when you dropped it off (hot). Then they cooled down to below.

Sometimes less is more with dealers. Take some responsibility on keeping your Jeep in shape.
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  #48  
Old 09-12-2016, 12:51 PM
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Re: *TERRIBLE* Dealer Service Department!

mswlogo - I appreciate the comments. I live in a condo building so can't really do any work on the Jeep myself as I am 'fortunate' to even be able to self-park (I do not want to valet my Jeep --- so many buildings are valet only on the beach, argh, I bought in a building that specifically had a self-park option). Fortunately there is a really good hand wash carwash just up the beach - pricey but they do a nice job inside and out. Just wish there was a quality Jeep dealership nearby as Aventura CJDR is less than 3 miles away, but obviously from my posts it is not the quality Jeep dealership I am looking for. It is weird, in the Miami area which is primarily a service economy the service at so many places here is so bad. Just about everything here takes three tries to have done right...
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