"The Enhanced Customer Satisfaction Program"
I do not understand what these people do. For me, they have made sure I am dissatisfied. I was satisfied, then, they made me part of the "Enhanced Customer Satisfaction Program"; now, I am dissatisfied. Their job is to make sure your dealer can't fix your car. She gave me an option to get out of the program, if she ("Kim", EXT. 40698), told me if I stay in the program, we will delay by several days or longer you getting your water pump replaced. I would have said take me out of the program. She called me when my car was at the dealer waiting to be fixed. I asked her why she didn't call me after it was fixed to make sure everything was Okay. Did she think I didn't want to have my car fixed? Why was she calling me before it was fixed?
I have never had any complaints about my dealer's service(Ferman-Tampa) they have been great. I have never had something fixed twice. They have always done a great job. I have had no chronic problems. I expected problems with my Jeep, It is a American big 3 (Ford, GM, Chrysler) product. That's why I got the Lifetime "0" deductible warranty. The regular maintenance cost is small on this car, I love that.
So, on top of the problems one expects with a "Big 3" product, they have made getting it fixed harder and more frustrating for me. My JGC has 30k miles on it. It has spent 2 nights at the dealer waiting for the approval so it can be fixed, the job takes 3 hours they have all the parts. "The Chrysler Enhanced Customer Satisfaction Program" is preventing it from being fixed; Why?????????????
Chrysler is paying every day for my rental car. So everyday they wait it costs them more to fix my car.
If anyone has ever been made more satisfied in any way at all by the "Chrysler Enhanced Customer Satisfaction Program" I would like to know.
2014 Jeep Grand Cherokee Overland 4X4 | Black, Inside and Out
5.7 liter HEMI | ORAII | Advanced Technology Package(w/ stop)