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  #145  
Old 07-03-2015, 06:18 PM
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Re: Thinking of dropping my Jeep

Based on the price of that Benz none of those extras are free at the dealer,we're all paying for those car washes and cookies etc but it's nice to have. There are plenty of very good jeep dealers with competent customer service people there along with the techs. There of course are others that need to spruce up that side of their business.

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  #146  
Old 07-03-2015, 06:41 PM
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Re: Thinking of dropping my Jeep

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Originally Posted by CHALLENGERBIZJET View Post
Based on the price of that Benz none of those extras are free at the dealer,we're all paying for those car washes and cookies etc.....
It's amazing the amount of people who don't realize that.
  #147  
Old 07-03-2015, 07:03 PM
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Re: Thinking of dropping my Jeep

I wouldn't go to the dealer to get my nails done or for the coffee any more than I would go to a nail salon or Starbucks to get my car fixed. Just not my kind of logic I guess.

Guess that's why the big beautiful new gazillion dollar Lexus dealer across from Jeep has horrible coffee and pastries, so sad, I tell them every time I'm there but they won't spring for the good stuff.

But back on topic.... So SnoMan, you sticking around now that you're a VIP or what?
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  #148  
Old 07-03-2015, 08:36 PM
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Re: Thinking of dropping my Jeep

Well, I certainly enjoy a decent cup of coffee, pastry, and a clean waiting area. I even understand how it's all paid for. I appreciate that my dealership reinvests a little money to make my visit more enjoyable. Even if we all pay for it.


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  #149  
Old 07-04-2015, 12:00 AM
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Re: Thinking of dropping my Jeep

Spending the kind of cash we are in these jeeps there should be some accommodating the customer so that we feel good about coming back to them. Sales don't keep the lights on at a dealer...the service department does,sales is a smaller part of that financial pie.
  #150  
Old 07-04-2015, 08:50 AM
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Re: Thinking of dropping my Jeep

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Originally Posted by CHALLENGERBIZJET View Post

Spending the kind of cash we are in these jeeps there should be some accommodating the customer so that we feel good about coming back to them. Sales don't keep the lights on at a dealer...the service department does,sales is a smaller part of that financial pie.
I totally agree.

I paid about $44,000 for my 2014 Overland...about $49,000 for my 2015 Mercedes, and my service experience between those dealerships was night & day...in favor of the Mercedes dealership of course. Free coffee was the best I ever saw at the Jeep dealerships in my area.

Free coffee & pastries aside, the most important dealership service for me personally is getting a loaner if I need to leave the vehicle for the day...something Mercedes Benz does no questions asked...and of course the loaner would be another Mercedes. Again, the best I ever received from a Jeep dealership was a rental...and always a lesser vehicle than my Grand Cherokee.
  #151  
Old 07-04-2015, 08:57 AM
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Re: Thinking of dropping my Jeep

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Originally Posted by SRTgirl View Post

I wouldn't go to the dealer to get my nails done or for the coffee any more than I would go to a nail salon or Starbucks to get my car fixed. Just not my kind of logic I guess.
Of course no one would make a trip to the dealership just for the coffee & pastries or to get their nails done...

...but if those amenities just so happen to be available for FREE while waiting for your vehicle to be serviced, then why not?
  #152  
Old 07-04-2015, 09:48 AM
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Re: Thinking of dropping my Jeep

I've been doing business with the same Jeep dealership for over 20 years. I know everyone from the owner and managers down to the lowliest technician. They all know me. There's a mutual respect that developed between us in that time. I don't go in with unrealistic expectations, including that I deserve better treatment than anyone else because I've been doing business with them for so long.

Sure, no one likes having their vehicle kept overnight or having to bring it back multiple times to get an issue resolved. But it does happen. When it does, I try to be understanding of that and will work with them and whatever they need to do. They didn't build the vehicle but they'll certainly make an effort to track down and fix a problem. It serves no purpose to direct your anger towards and piss off the people who are trying to do that. That is a huge factor in how you're treated and how far they're willing to go for you.

I couldn't care less about free coffee, donuts, wifi and TV. Nor do I care about the quality of a loaner/rental vehicle being on par with my Overland. My dealer offers a shuttle service to get me to-from work and will set me up with a vehicle if mine needs to be kept overnight. As long as I have transportation to get me where I need to go, I'm grateful and I tell them so.
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  #153  
Old 07-04-2015, 10:06 AM
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Re: Thinking of dropping my Jeep

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Originally Posted by MDBones View Post
I've been doing business with the same Jeep dealership for over 20 years. I know everyone from the owner and managers down to the lowliest technician. They all know me. There's a mutual respect that developed between us in that time. I don't go in with unrealistic expectations, including that I deserve better treatment than anyone else because I've been doing business with them for so long.

Sure, no one likes having their vehicle kept overnight or having to bring it back multiple times to get an issue resolved. But it does happen. When it does, I try to be understanding of that and will work with them and whatever they need to do. They didn't build the vehicle but they'll certainly make an effort to track down and fix a problem. It serves no purpose to direct your anger towards and piss off the people who are trying to do that. That is a huge factor in how you're treated and how far they're willing to go for you.

I couldn't care less about free coffee, donuts, wifi and TV. Nor do I care about the quality of a loaner/rental vehicle being on par with my Overland. My dealer offers a shuttle service to get me to-from work and will set me up with a vehicle if mine needs to be kept overnight. As long as I have transportation to get me where I need to go, I'm grateful and I tell them so.
I disagree with one point ... I want. Good coffee!

My Ford dealer has a Keurig and a good assortment. The Jeep dealer has good coffee as long as the receptionist doesn't take the day off.


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  #154  
Old 07-04-2015, 10:13 AM
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Re: Thinking of dropping my Jeep

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Originally Posted by GCLimited View Post
I paid about $44,000 for my 2014 Overland...about $49,000 for my 2015 Mercedes, and my service experience between those dealerships was night & day...in favor of the Mercedes dealership of course. Free coffee was the best I ever saw at the Jeep dealerships in my area.
I'm sorry, but give me a friggin' break. You're comparing an off-road capable luxury SUV to a SEDAN. The fact that the Merc is significantly more expensive should tell you something. In terms of capability, it's a SIGNIFICANTLY lesser vehicle, yet costs $5K more. You better be getting the red carpet treatment, you downgraded and paid more! And yet you expect service to be the same at your Jeep dealer? The difference between those two vehicles is NIGHT and DAY. I can't believe you're even trying to make the comparison!

Quite frankly if you can give up your Jeep for a Sedan you didn't need the capabilities of the Jeep to begin with and made the wrong choice.

Do I wish Jeep's service was better? Well, I guess, don't we all? Better w/o having to pay for it is a good thing after all. But even though my rinky-dink service department isn't gold plated, they treat me right and fix things, so I'm OK without the nail salon. The mercedes is a great CAR, but it's a CAR. It simply can't do what the Jeep can, it's completely different. Apples/oranges. Enjoy it, but for God's sake please stop trying to compare the two.

Why didn't you buy a Mercedes SUV? Let me guess...comparably equipped it's what, $10-20 grand more?

Let's not pretend you're not paying for your nail salon.
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  #155  
Old 07-04-2015, 10:22 AM
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Re: Thinking of dropping my Jeep

Quote:
Originally Posted by bill_de View Post
I disagree with one point ... I want. Good coffee!

My Ford dealer has a Keurig and a good assortment. The Jeep dealer has good coffee as long as the receptionist doesn't take the day off.


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LOL... I usually have more than enough coffee in me before I even get there, so it's no big deal.
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  #156  
Old 07-04-2015, 11:06 AM
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Re: Thinking of dropping my Jeep

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Originally Posted by SnoFire View Post
As for the spare tire latch, they had to replace the whole cover ($487 under warranty). Supposedly the latch and cover you have to order in 1 piece.
Wow - another example of a Jeep tech who either doesn't know what the he!! they're talking about or has been instructed to intentionally overcharge Jeep corporate for unnecessary warranty work. (Or perhaps they screwed up the cover when they removed it to get to the latch and just didn't tell you that.) Latch release on my '14 GC broke, but instead of taking it to the dealership and risking even more damage being done during the repair I ordered the latch release for 30 bucks including shipping and fixed it myself: COVER-LATCH RELEASE | Genuine Mopar | 6BE97DX9AA. It would be interesting to hear your dealership's response if you showed them this link.
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