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  #37  
Old 05-27-2015, 08:59 PM
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Re: Thinking of dropping my Jeep

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Originally Posted by silvermax04 View Post

That is not how the rentals are handled at all dealers, how the car rental is handled is dealer dependent. At the dealer i use just tell the service manager i want a rental he types it in and an enterprise car rental agent who is standing right there asks me to pick a car and hands me the keys, cars are all on site. Dealer pays full rental cost directly to enterprise and i have never paid anything.
The three Chrysler/Jeep dealerships I've been to in my area recently (including the one I bought my vehicle at) all said the same thing to me..."We don't usually offer loaners, and only to people who have a "Plus" extended warranty". So I would end up having to pay upfront for a Chrysler/Jeep rental or they would call a rental agency close by to come and pick me up. To be fair, I was reimbursed, but from Chrysler directly because I called and complained. I have no problem paying for a rental out of my own pocket if the vehicle is out of warranty, or the issue is my fault, but I feel I shouldn't have to pay for a rental if it's warranty...especially a TSB to correct a known issue.

I never had a problem in the past getting free loaners from BMW, Toyota, Nissan, Honda, Subaru, Mitsubishi, Ford, Pontiac, or VW...but then again I've never owned a vehicle that has needed to go back to the dealership as many times as my past two 2014 Grand Cherokees.

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  #38  
Old 05-27-2015, 08:59 PM
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Re: Thinking of dropping my Jeep

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Originally Posted by f1anatic View Post
Ownership of a German car is like dating a supermodel hooked on crack...
Yeah right... our 5'er has been to the dealer twice in just under three years. For basic scheduled service only. Everything works properly and has a logic to it that indicates that the R&D team actually drive cars.

We've had a good run out of our MY14s, but I know which of the makes is more like you describe.

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  #39  
Old 05-27-2015, 09:52 PM
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Re: Thinking of dropping my Jeep

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Owning an Overland really has me hooked on luxury now...

...got my eyes on a 2015 C300 Sport 4Matic...the interior is incredible and blows everything in it's class out of the water...AND it gets 31 mpg on the highway!


Looks about the size of a dodge dart
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  #40  
Old 05-27-2015, 09:58 PM
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Quote:
Originally Posted by GCLimited View Post

The three Chrysler/Jeep dealerships I've been to in my area recently (including the one I bought my vehicle at) all said the same thing to me..."We don't usually offer loaners, and only to people who have a "Plus" extended warranty". So I would end up having to pay upfront for a Chrysler/Jeep rental or they would call a rental agency close by to come and pick me up. To be fair, I was reimbursed, but from Chrysler directly because I called and complained. I have no problem paying for a rental out of my own pocket if the vehicle is out of warranty, or the issue is my fault, but I feel I shouldn't have to pay for a rental if it's warranty...especially a TSB to correct a known issue.

I never had a problem in the past getting free loaners from BMW, Toyota, Nissan, Honda, Subaru, Mitsubishi, Ford, Pontiac, or VW...but then again I've never owned a vehicle that has needed to go back to the dealership as many times as my past two 2014 Grand Cherokees.
What i was saying above was based on having the maxcare, i probably should have stated that. Yeah jeep as company doesnt do loaners though some dealer may offer them on their own. Mine doesnt do loaners but the easy rental program if you have maxcare is very good thankfully since i had to made good use of it past two years.
  #41  
Old 05-27-2015, 10:21 PM
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Re: Thinking of dropping my Jeep

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Originally Posted by silvermax04 View Post
That is not how the rentals are handled at all dealers, how the car rental is handled is dealer dependant. At the dealer i use just tell the service manager i want a rental he types it in and an enterprise car rental agent who is standing right there asks me to pick a car and hands me the keys, cars are all on site. Dealer pays full rental cost directly to enterprise and i have never paid anything. The cars are good also i have had jeeps, charger, v8 challenger, 4 door RAM pickup v8, i pick a different one each time to try out different things. I have had them as short as 2 hours and as long as 5 days. Its technically a rental but the program behaves like a loaner program. So the rental experiance has been very good but the fact that i had to use that service many times is not good though,
Ok, maybe you won the lottery, but I've been to a dozen different dealerships over the years and not a single one worked like that. The closest I got was one place that supposedly had loaners but never had them in the several times I called them. And every other place called the rental agency (not a single one onsite) and had me file the paperwork to get reimbursed with Jeep.

To add insult to injury, no one else driving a $30k+ car (let alone a ~$50k car) seems to deal with this crap. The last time I was getting driven to the car dealership, the driver (who showed up after an eternity) noted that he thought it was bizarre Jeep didn't offer loaners. After all, he had an old used Lexus and always got a loaner.
  #42  
Old 05-27-2015, 10:23 PM
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Re: Thinking of dropping my Jeep

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Originally Posted by silvermax04 View Post
What i was saying above was based on having the maxcare, i probably should have stated that. Yeah jeep as company doesnt do loaners though some dealer may offer them on their own. Mine doesnt do loaners but the easy rental program if you have maxcare is very good thankfully since i had to made good use of it past two years.
Just a note - I have Maxcare. Still had to get driven to a car rental company, fill out the paperwork, deal with reimbursement (which is reduced if I can't get an FCA car), drive a crappy car. And I tried this at numerous dealerships. All the same story.
  #43  
Old 05-27-2015, 10:32 PM
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Quote:
Originally Posted by devilsadvocate View Post

Just a note - I have Maxcare. Still had to get driven to a car rental company, fill out the paperwork, deal with reimbursement (which is reduced if I can't get an FCA car), drive a crappy car. And I tried this at numerous dealerships. All the same story.
Well id say you got some pretty shitty luck then. Some have em on site some dont, mine have em and bill a few posts up have em they do exist.
  #44  
Old 05-27-2015, 10:48 PM
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Re: Thinking of dropping my Jeep

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Originally Posted by silvermax04 View Post
Well id say you got some pretty shitty luck then. Some have em on site some dont, mine have em and bill a few posts up have em they do exist.
I'm sure they exist somewhere and I'm not accusing anyone of lying. But if we're talking ~$50k cars and I have to go to a message board to confirm that some dealers have car rental places on-site instead of just giving you a decent loaner then next time I'm just going to get a different car brand.
  #45  
Old 05-27-2015, 10:59 PM
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Quote:
Originally Posted by devilsadvocate View Post

I'm sure they exist somewhere and I'm not accusing anyone of lying. But if we're talking ~$50k cars and I have to go to a message board to confirm that some dealers have car rental places on-site instead of just giving you a decent loaner then next time I'm just going to get a different car brand.
Agree if a loaner program is important it should be factored in when selecting your car some makes have em standard and some makes dont.
  #46  
Old 05-27-2015, 11:15 PM
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Re: Thinking of dropping my Jeep

My '14 GC is one of the OGs - built in Feb. '13. Has 30K miles on it now; no problems other than several trips to the dealer for recalls & TSBs. In fact, it's sitting at the dealership now for the OCR recall and blue smoke TSB - and this is the second day it's been there. I'll be glad to get my GC back and turn in the Fiat 500L loaner they gave me - what a squeaky rattletrap it is.
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  #47  
Old 05-27-2015, 11:34 PM
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Re: Thinking of dropping my Jeep

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Originally Posted by silvermax04 View Post
Agree if a loaner program is important it should be factored in when selecting your car some makes have em standard and some makes dont.
This isn't the only B.S. we deal with. The rest of the dealer experience is horrible as well. Incompetent techs, insufficient people for the workload, needing to come back multiple times to fix or even just diagnose a problem, but dealers are always trying to push nonsense "maintenance" that isn't in the manual and where a quick Google will expose it for what it is. The service is just bad. Not mediocre, but actually awful. Last time I couldn't help but notice a dozen sales people waiting to pounce on anyone walking in to buy (no one was). Service desk had 2 people and like 6 people waiting to talk to them, plus me. It just isn't at a level where one would expect for the price range.
  #48  
Old 05-28-2015, 07:18 AM
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Re: Thinking of dropping my Jeep

Quote:
Originally Posted by silvermax04 View Post
That is not how the rentals are handled at all dealers, how the car rental is handled is dealer dependant. At the dealer i use just tell the service manager i want a rental he types it in and an enterprise car rental agent [...]. So the rental experiance has been very good but the fact that i had to use that service many times is not good though,
Quote:
Originally Posted by GCLimited View Post
The three Chrysler/Jeep dealerships I've been to in my area recently (including the one I bought my vehicle at) all said the same thing to me..."We don't usually offer loaners, and only to people who have a "Plus" extended warranty". So I would end up having to pay upfront for a Chrysler/Jeep rental or they would call a rental agency close by to come and pick me up. To be fair, I was reimbursed, but from Chrysler directly because I called and complained.
My service experience mirrors that of SILVERMAX, with the added fact that I am generally pleased with the tech service provided in terms of how expeditiously they fixed the problem and how good the repair was.

The dealership ultimately doesn't pay for the rental car either as it is covered by Chrysler under the factory warranty. So if the dealership refuses to give a loaner or arrange with a rental agency, yet the car is being taken in for warranty repairs, anyone should complain directly to Chrysler. Right then and there in the Service department, get on the phone with Chrysler. Might sour the relationship with that particular dealership but we cannot be victims twice over the same aggravating unreliability.
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