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To Those Afraid Of Having Problems...

5K views 29 replies 18 participants last post by  jacko15 
#1 ·
I've read a number of posts by folks who are considering the JGC but are worried they are prone to many problems. I took delivery of mine on April 14th. So far the only issue I have is the climate control on remote start that has been discussed on several threads. I believe there will be a software update to correct this soon. Other than that, my Jeep has been a complete joy to own. We just got back from a week on the road through the Niagara Falls and Niagara-on-the-Lake Canada area. I've posted before about other road trips, and this one was the same. Comfortable and sure footed on all kinds of roads, and plenty of power from the v6 engine even on the racetrack known as the QEW. We averaged slightly over 23 mpg combined highway and city. Even on days with temperatures in the mid 80's, we stayed comfortable, although we had the a/c on max/cool. The nav was great, as it automatically routed us around traffic jams. One nav glitch, though, wanted us to cross a bridge that was closed, but once we passed it, the nav got us right back on track. Again, I'm posting this so those thinking about a new JGC won't be scared off by posts of problems. Ours has been reliable, comfortable, and tons of fun for over two months and several thousand miles. :D
 
#2 ·
Well said Jacko ! I agree with you and took delivery of my 2014 around the same time and already have close to 6500 miles. The JGC has made my daily commute lots of fun, even with the minor glitches w the nav and trans. Most of my nav glitches were when it was in the middle of updating. I get lots of looks and questions from people about the jeep. It feels solid, tracks great and did well with the snow and ice. Tows the boat no problem. Its saving me $$ with the mpg as well. Im confident that Chysler will address the rough shifting trans issue and no one should be afraid to purchase this truck. I test drove all the competitors and for my money Jeep came out on top.
 
#6 ·
I put 6000 miles on my 2014 with no problems, that is until it hit 6012 miles and every warning light went off. Same problem many others have had. Taking it to the dealer this week.

I did drive it 1900 miles essentially nonstop a month ago with no issues.
 
#7 ·
I have a 2014 Summit with 2300 miles on it, no problems so far. For those worried about issues with the jeep take a look at the Chrysler Maximum Care Warranty. If you keep cars a long time like I do I consider the $2100 for unlimited years and unlimited miles to be a bargain. I typically don't believe in extended warranties and don't buy them but in this case it seems to be a value and this being my first Chrysler product I bought it.
 
#8 ·
I bought the lifetime added care + for $500 less. Since I do much of my own work it made more sense for me. Just made sure to buy it from Chrysler.

So far my '12 has needed oil changes and tire rotation and that is it. Am somewhat fanatical about maintenance and have full instrumentation thanks to the OBD-II connector.

That said if I bought a '14, I'd check all grounds & battery connections. Seat all fuses and relays. Check for any stored codes. Verify all fluid levels. Then just drive it.
 
#9 ·
My 2012 Overland has had multiple issues and I can't say I'm very happy with the overall quality control from Jeep/Chrysler so far.

It has had far more problems early on than either of my 2 previous vehicles (a Toyota 4Runner & Chevy S10 Blazer). The 4Runner had NO electrical or mechanical problems in the 7 years I owned it. The Blazer had multiple problems towards the end but was pretty solid and mostly trouble free for the first few years.

I haven't totally given up hope that QC will improve but at this point, I'm not sure I'd purchase another Jeep/Chrysler product again.

:(
 
#10 ·
I have had jeeps for all my life and the only car my grandfather would be satisfied with is the grand cherokee, he sold the s class and went back to the gc, thats how much he loves it. Any car can give you problems, it depends on how you use it and who else uses it.
 
#12 · (Edited)
My 12' JGC has been back to the shop too many times to count. I have 26000 miles and so far this is what I've had to deal with.


Brake light came on - found brake pressure sensor bad

Smoke coming from exhaust at start up - replaced PCV valve and oil pan - problem better but not resolved - Chrysler won't do anything more

Sunroof rattle - replaced entire sunroof

Glovebox pops open by itself - replaced glovebox

Whistleing noise at certain RPM's - Jeep has no idea what it is or how to deal with it.

Leak at rear window grommet - seal area around grommet

Water in headlights and tailights - replace headlights and tailights

Vibration in steering wheel at high speeds - balance wheels, vibration still there. Dealer suggest I get new tires.

Stuttering trans at 45 to 55 mph when giving slight acceleration - waiting for softwhare update from Chrysler.

Uconnect has a host of issues that software updates have not fixed - dealer has no fix.

Clunking noise from rear suspension and groaning noise from front - goes into shop this week.


In my opinion this is just too many problems for a new 47k dollar vehicle. To me this is a reflection of poor quality and in some cases their lack of customer service. Of all the vehicles that I have owned, this is by far the most troublesome.:mad:
 
#14 ·
34,500 miles at 28 months and no issues except missing stitch in front center armrest. They replaced armrest. And 2 thumbs up for Chrysler and my dealer :)thumbsup::thumbsup:) for replacing cracked windshield after the warranty was over.

I also want to add that only a very small percentage of WK2 owners are on this forum and one of the main uses of a forum is to find solutions for problems. This vehicle is no better or worse than any other vehicle.
 
#15 ·
34,500 miles at 28 months and no issues except missing stitch in front center armrest. They replaced armrest. And 2 thumbs up for Chrysler and my dealer :)thumbsup::thumbsup:) for replacing cracked windshield after the warranty was over.

I also want to add that only a very small percentage of WK2 owners are on this forum and one of the main uses of a forum is to find solutions for problems. This vehicle is no better or worse than any other vehicle.
I wish to second this. Every vehicle has issues no matter what brand. If you look at the number of Jeep GCs produced to the number of problems it is very low.

Certainly some of the dealers I visit have had no concerns at all (they can't lie to me on this most of them I spend time working with Service directly)
 
#16 ·
Jeep has certainly improved in quality with the JNAP shutting down for a month to install new robotics and re-establishing assembly procedures for the WK2. Toyota appears to be slipping and cutting corners. They are not as good as they were and US cars are not as bad as they were. We will see glitches and lemons every so often--small consolation to the owner who shelled out big bucks for something that was built on a Friday afternoon at 4:30 pm on a three day weekend by some drunk and stoned "don't give a crap" UAW worker. We only hope that Jeep continues to keep a close eye on QC and ensure that proper QC techniques are applied if they want to meet and compete with the likes of MB, Porsche, VW, and Audi. They're headed in the right direction, but vigilance must always be high to catch any back sliding.
 
#17 · (Edited)
I am not sure the UAW worker comment is needed. If someone on the line isn't doing their job I don't believe the Union should protect that person but certainly membership does not define the problem. I think there has been a fairly big change in thinking from the workers on the floor since the issues of the last few years. MOST take great pride in what they do so careful how you lump them together.

For the record I have never belonged to a union but I also know that the unions don't define the people. There are always exceptions but I would commend the JNAP folks generally. I am also not saying this because I feel like buttering anyone up. I am driving a 2011 Durango and every issue I have had has been with 3rd party part like a radio or a shock and NOTHING to do with workmanship. Actually I am very impressed with the build quality.
 
#19 ·
Anecdotal evidence and personal experience are useless in regards to determining relative quality because ownership is subjective in too many factors and based on too small a sample to be statistically significant.

Consider that many people still believe any Toyota has a higher quality than any American car despite the fact that the actual numbers show American cars in most cases across most brands have less defects both initially and long term and it should be noted you cant get those long term numbers without putting in the years. They are the result of a number of years of ongoing improved design, manufacturing processes, and quality control. Still a reputation is hard to live down and is integral to a individuals perception of anything. You can see this play out when a Toyota owner will have a problem and say that its just a fluke where an owner of an American brand with the same problem may see it as not being a fluke and an example of poor American build quality. The numbers don't support either viewpoint but the perception of quality has not yet caught up to the reality.

Then there is personal experience. I had a 2003 Dodge diesel, a truck at the time that was well below the quality of a contemporary Toyota based on hard numbers. My experience was that about 6 weeks after I got the truck a headlight went out. That was the extent of my problems for 8 odd years of ownership and no matter what numbers I read my brain tells me that the truck was extremely reliable and I was very happy with it. Right now I have a car in the garage that has faced a number of issues which I know from reading hard numbers lie well beyond the expected and that the cars real numbers are relatively good. Yet I cant escape the feeling that the car is unreliable because for me in my little piece of the world, it is unreliable. The objective data cannot overcome my singular experience.

I've already been long winded enough I'm thinking. What I'm trying to say is that as a buyer only the objective numbers have real meaning in terms of how likely any of us are to face problems during our ownership of a vehicle.
 
#22 · (Edited)
Anecdotal evidence and personal experience are useless in regards to determining relative quality because ownership is subjective in too many factors and based on too small a sample to be statistically significant.

I've already been long winded enough I'm thinking. What I'm trying to say is that as a buyer only the objective numbers have real meaning in terms of how likely any of us are to face problems during our ownership of a vehicle.
I appreciate your insight and yes single momentary experiences will certainly decide perception of quality. I on the other hand drive all kinds of different vehicles all of the time and certainly notice trends. My favorite gauge of this is rental cars. I use them lots and you will often see the same thing come up over and over in the same vehicles.

My comment was just to clarify a very personal feeling about assembly of auto vehicle though. What I was arguing is because although people are having issues with a radio or an air-conditioning problem doesn't mean it has anything to do with the factory as part of the blame. Maybe they did but not likely. The only common thing I am seeing about assembly quality is the tailgate alignment. JNAP didn't build the radios, design the software or engineer the product for that matter.

All I want to put to rest is the guys on the assembly line clearly have an effect on quality but not most of the problems people are talking about. If someone wants to get mad about a vibration at highway speed that developed 1000 miles into the ownership of the vehicle there are only two people I can think of on this (unless it is a rim which doesn't happen much). Either call Goodyear or blame the accountants and or engineers who chose that tire.

Fairly sure Chevyboy couldn't fix that problem no matter how hard he tried.

So yes there have been some quality issues but not many of them where the "bums at JNAP" to put it lightly. I just don't like seeing someone get pushed under the bus when it is not them that's all. Sure blame them for the tailgate issue but I still bet that is one person (or a machine that they maintain or operate) not everybody who works there.

Just my 2 cents and again all IMO.
 
#23 ·
I've been VERY fortunate with my last 3 vehicles: I had a 2005 4Runner that was awesome until some clown decided to total it for me (he cut across a divided highway when I was about 200 feet from him when I was going 70 mph.)
My current 2010 laredo has been very reliable- couldn't be happier. My tires are even exceeding my expectations. I already have 70K on them and they appear to have another 20K left.
I still have my 94 toyota 4x4 pickup. Remarkably bullet-proof!
 
#25 · (Edited)
I've been VERY fortunate with my last 3 vehicles: I had a 2005 4Runner that was awesome until some clown decided to total it for me (he cut across a divided highway when I was about 200 feet from him when I was going 70 mph.)
My current 2010 laredo has been very reliable- couldn't be happier. My tires are even exceeding my expectations. I already have 70K on them and they appear to have another 20K left.
I still have my 94 toyota 4x4 pickup. Remarkably bullet-proof!
You live in Minnesota and speak in Km... Is that the definition of too far North? :lol:

No insult intended, just doubled checked your location because I thought I knew where you were.
 
#28 ·
Hey guys did you all buy the extended service plan on your 14? My sales guy tried pushing me to buy it but I declined as I always keep cars 2-3 years max. The finance guy who did my docs claims 95% of buyers buy it. I call bs but what do I know. Haha.

Sent from my SCH-I605 using Tapatalk 2
 
#29 ·
Hey guys did you all buy the extended service plan on your 14? My sales guy tried pushing me to buy it but I declined as I always keep cars 2-3 years max. The finance guy who did my docs claims 95% of buyers buy it. I call bs but what do I know. Haha.

Sent from my SCH-I605 using Tapatalk 2
:lol: 90 What percent.... if that business office person is getting that kind of penetration he would be superman. I would say it depends on your location but it is usually 40-60% MAX. but 95, I smell somthing bovine, male and stinky for sure.

Personally I always take it, I usually dont keep vehicles very long but I do a lot of miles.
 
#30 ·
I've been known to keep a vehicle I really like as long as 10-12 years, so I got the Lifetime MaxCare. 2-3 years? Wouldn't even cross my mind to get it.
 
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