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  #25  
Old 12-23-2010, 07:22 PM
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Re: Tread Lightly Questions

I stopped by my dealer today to check on slush mat availability. I talked to my salesman while I was there, and asked about how I will pay for the car when it arrives (personal check vs cashiers check, etc.). I mentioned that I will need to know the total. Mentioned that I am now elligible for prefered pricing. He said the price would be what we had agreed upon when I put down the deposit (about 2K over invoice). I told him that when I got my control number from Jeep, they said my initial deal no longer mattered - I get preferred pricing now. My salesman said it is up to the managers, and he will talk to them. I left quietly tonight. We will see if I'm in for a fight once the car arrives....
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  #26  
Old 12-25-2010, 03:50 AM
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Re: Tread Lightly Questions

Quote:
Originally Posted by Repo503 View Post
Hey Mookie10 does your Jeep have a problem with most of one cylinder? Just curious how you arrived at a 5.2 liter Jeep.
Changed it. Are you happy now?
My Y2K WJ is a 5.2L and didn't update it with the new WK2 (5.7L)
Now, as for TreadLightly issues...

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Originally Posted by rdalcanto View Post
I stopped by my dealer today to check on slush mat availability. I talked to my salesman while I was there, and asked about how I will pay for the car when it arrives (personal check vs cashiers check, etc.). I mentioned that I will need to know the total. Mentioned that I am now elligible for prefered pricing. He said the price would be what we had agreed upon when I put down the deposit (about 2K over invoice). I told him that when I got my control number from Jeep, they said my initial deal no longer mattered - I get preferred pricing now. My salesman said it is up to the managers, and he will talk to them. I left quietly tonight. We will see if I'm in for a fight once the car arrives....
My advice is to start doing a dealer inventory search for any in-transit vehicles with same specs so you have a back-up plan if they don't want to honor the program. Stand firm with original dealership - especially if it comes in this week or near the end of January. Dealerships are just trying to maximize every penny on the Overlands and Limiteds until the novelty wears off this new version.
TL and CARP really has no recourse except to get Chrysler to admonish the dealership - but it seems either would be reluctant to do so short of a class-action (any lawyers out there???).
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  #27  
Old 12-25-2010, 06:53 AM
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Re: Tread Lightly Questions

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Originally Posted by rdalcanto View Post
I mentioned that I will need to know the total. Mentioned that I am now elligible for prefered pricing. He said the price would be what we had agreed upon when I put down the deposit (about 2K over invoice). I told him that when I got my control number from Jeep, they said my initial deal no longer mattered - I get preferred pricing now. My salesman said it is up to the managers, and he will talk to them. I left quietly tonight. We will see if I'm in for a fight once the car arrives....
This one is a tough call for me because everyone wants to get the best deal possible, but if the original deal was made in good faith, then both parties have a right to rely on the fact that it won't change. This protects you from the dealer coming back and saying "hey, we didn't realize this vehicle would be so popular and we have someone who is offering us more for it than you are, so in order to keep it, you need to pony up or lose it." You would be outraged if that happened and rightfully so.

The original deal also protects the dealer. You guys negotiated the price and the dealer had a right to expect that this is what they would make on this vehicle. Now you're coming back insisting on a lower price and hitting them with it out of the blue. Put yourself in their shoes and ask how you would react.

This is where the art of the deal comes into play. You have options which include bailing on this order and starting over with the TL discount discussed up front. The original dealer loses a sure sale but can probably sell that order pretty easily. You would incur the penalty of another long wait but would save some money. How this unfolds depends on how motivated both sides are to compromise, but there are always creative solutions.

I placed an order with my local dealer last week. Long before I sat down to order, I had verified that they would honor TL pricing. I then obtained my control number and had all documentation with me when I met with them. As we were placing the order, I told the guy point blank that I was going to continue looking for this vehicle and that I would cancel if I found it elsewhere, which he fully understood. As it turns out, I DID find the same Jeep elsewhere (except it includes the tech package which I'm happy to get). When that dealer contacted me, I told them about TL and they were happy to honor it. I'm completing the paperwork now and hope to take delivery early next week, just in time to have my Overland for a New Years Eve trip to the Shenandoah Mountains! This will involve a road trip a la bpmcgee's and I can't wait!! Once the new Overland is parked in my garage I will call my original dealer and break it to him gently, but it won't come as a surprise.

The point of this is that candor and transparency are important to me in my personal and professional dealings. I was not happy, for instance, when my first dealer told me that they would be cashing my deposit check. Earlier he had made a big production out of the fact that they would just clip it to my order and hold it till the vehicle arrived. This is why I went to them over my other local choice. So I won't feel too bad about canceling the order.

Bottom line-- IMO it's the dealer's call whether they adjust the price for you and you should prepare yourself accordingly. Hopefully you guys can find a way to split the difference so everyone wins. Depends on a lot of factors such as local demand for WK2's, dealer competition, and your tolerance for further delays. Good luck and let us know what happens. PS: Get comfortable with the advanced search feature of cars.com to find your unit on someone else's lot. That's how I did it.
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  #28  
Old 12-25-2010, 09:50 AM
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Re: Tread Lightly Questions

You make some good points Cperez. I was thinking the same thing when I first considered Tread Lightly. I was surprised when Chrysler affiliates told me my initial deal no longer mattered. We will see what happens. Part of the problem is that Chrysler is taking so long to deliver my built vehicle, that I have now sold my car, and will have to start renting a car in a week. Chyrsler's failure in this regard is going to cost me, and I doubt the dealer is going to help. I remember reading that Chrysler gives the dealer a larger kick-back with the preferred pricing. Anyone remember the numbers?
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  #29  
Old 12-25-2010, 10:33 AM
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Re: Tread Lightly Questions

If it makes you feel any better, when you get right down to it you have the most leverage in this situation. You can cancel your order, you can buy off someone else's lot (unlikely in the short term though since your dream rig contains all sorts of late availability options), you can take your money elsewhere in a number of ways. The dealer knows this but also knows that the best outcome is to keep your business. You might even go through these options with your dealer, and then say "but I hope I don't have to do any of those things because you lose a sale and I have to start over." They may not like it, but I'd bet that they come around. You also have a strong case that this delay is going to start costing you money very soon (rental). This is the hand that I would play. You can say that you don't expect them to put you in a loaner, but by freeing up a couple thousand (by honoring TL pricing), you will feel better about taking on that cost and waiting for your ride to arrive.

If I can be honest, the original deal you agreed to was not great. In fact, it was pretty lousy. As an example, the first number one of my dealers put on the table was $500 over invoice. If I heard you right, your deal was about $500 under MSRP. The spread between MSRP and invoice is about $2700. Your dealer must've been licking his chops after you guys got up from the table. Now he knows you've got more info and the playing field has leveled out considerably.

The printout from my order shows "HB: $1317". I'm pretty sure this is "hold back" that goes to the dealer.
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  #30  
Old 01-03-2011, 11:38 AM
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Re: Tread Lightly Questions

Just called and asked if the Tread Lightly membership and control number for the Chrysler Affiliates rewards would be valid for 2011.
I spoke with Tracey and she was great, she told me that it would be good for 2011. She also did the membership over the phone and told me she would email me the packet later today. We did everything over the phone because I have a military address and it would not take all my info online.
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  #31  
Old 01-03-2011, 01:15 PM
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Re: Tread Lightly Questions

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Originally Posted by mrfixxit7 View Post
Just called and asked if the Tread Lightly membership and control number for the Chrysler Affiliates rewards would be valid for 2011.
I spoke with Tracey and she was great, she told me that it would be good for 2011. She also did the membership over the phone and told me she would email me the packet later today. We did everything over the phone because I have a military address and it would not take all my info online.
Great news!
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  #32  
Old 01-04-2011, 12:57 AM
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Re: Tread Lightly Questions

If you have an affiliate price control number, that is the price you pay no matter what was said at the time of ORDERING... Jeep will alter the price, configuration (like 430N versus 730N $305), etc. so you should have no qualms about the price at the time of ORDERING when you want to use the control number at the time of delivery. I would not worry about any previous pricing agreement on an ordered vehicle if you have an affiliate pricing control number. The dealer will honor the affiliate price. An order is not a contract (i.e., a court enforceable promise) and the "penalty" is, at most, the loss of a deposit ONLY if it is stated it is non-refundable and even that would be debatable under most state consumer protection laws. People backing out of an ordered vehicles happens occasionally and since this is NOT some odd custom color or something the vehicle would just go into the dealership's stock...no biggie. Don't worry about it, take the affiliate pricing.
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Old 01-04-2011, 08:50 AM
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Re: Tread Lightly Questions

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Originally Posted by Dan JGC View Post
I would not worry about any previous pricing agreement on an ordered vehicle if you have an affiliate pricing control number. The dealer will honor the affiliate price. An order is not a contract (i.e., a court enforceable promise) and the "penalty" is, at most, the loss of a deposit ONLY if it is stated it is non-refundable and even that would be debatable under most state consumer protection laws.
Are you sure? Are you a lawyer? Because I have an order for my loaded overland with a $1000 non-refundable deposit with an agreed upon price of $47,000. I now have Tread-lightly, but my salesman says I'll get the vehicle for the price I had agreed upon....
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  #34  
Old 01-04-2011, 08:57 AM
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Re: Tread Lightly Questions

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Originally Posted by rdalcanto View Post
Are you sure? Are you a lawyer? Because I have an order for my loaded overland with a $1000 non-refundable deposit with an agreed upon price of $47,000. I now have Tread-lightly, but my salesman says I'll get the vehicle for the price I had agreed upon....
It all depends on the wording in the buyers order you signed. For example, what happens if Jeep offers additional incentives between now and the time your vehicle comes in? Will the dealer refuse to honor them because you have an "order"? OTOH, if the Affiliate pricing saves you more than $1000 just threaten to walk away and buy form another dealer and see how quickly they change their tune. "fully loaded" models sit forever on dealer lots, they won't want that in their inventory if they can prevent it.
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Old 01-04-2011, 09:25 AM
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Re: Tread Lightly Questions

In my experience, it is tough to predict human behavior with blanket assurances, especially in the business world. Obviously it all boils down to leverage, and who has more of it. I chose a few dealers to work with who would a) offer a fully refundable deposit, b) honor affiliate pricing, c) honor any other incentives that might come along after we agreed to a price.

rdalcanto, your salesman's insistence that you will pay the previously agreed-upon price is a reasonable first gambit on his part, but is by no means the last word. I don't blame him for trying to assert that you have no options but to pay the price you negotiated. These guys are pros at pushing deals through. I agree with mjw930's advice. If you can show that you are genuinely prepared to leave your money on the table, maybe you can get them to compromise. If you can save more than $1000 by leaving, it makes sense for you to do that. If your dealer can make more by pocketing your deposit than by compromising and selling you the vehicle, then he may do that. It won't cost you anything to confront him with the stark reality of what you are willing to do, although admittedly it is an awkward situation for many people (the dealer is banking on this). Dealers live and die by units moved and they will blink first before letting you walk away. I would not consider it a slam dunk, but it is a reasonably high percentage play.
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  #36  
Old 01-04-2011, 11:53 AM
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Re: Tread Lightly Questions

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Originally Posted by rdalcanto View Post
Are you sure? Are you a lawyer? Because I have an order for my loaded overland with a $1000 non-refundable deposit with an agreed upon price of $47,000. I now have Tread-lightly, but my salesman says I'll get the vehicle for the price I had agreed upon....
- Yes, I am a lawyer although I don't practice in this area but it is a simple contract matter (and this is not legal advice....disclaimer! LOL). Did you sign anything in particular? Again, dealers mostly place order "on faith"....if anything they would be lucky to have the vehicle in their local stock if you refuse to buy it. There are many ways to get out of a contract....but an "order" is not necessarily a "contract". Things change in 3 months or whatever between the time of ordering and the time of delivery. If it was a bizarre custom order they either wouldn't have ordered it or would have made you sign a specific contract and put down a large non-refundable deposit.
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