Originally Posted by Hollywood
Just questioned my dealer about this and here's his reply:
"Ask everyone your dealing with if there is a DOC fee. You will find I am telling the truth, and that mine is very low. Let me know."
Now I'm a bit confused myself as I'd like to think I can believe this guy.
DOC fees are what they pass through to title and register your vehicle. In FL those fees are pretty standard and published. They range from ~$80 - ~$300 depending on whether you need a new plate, the weight of the vehicle and how much time left is on your transferred registration before it expires.
DOC Prep fees are fees the dealer charges to process that paperwork (PURE PROFIT)
Dealer fess are PURE PROFIT to the dealer and typically are not included in the commission calculation for the salesman so they will only negotiate them down if their manager will not reduce their commission.
Dealers honoring the Affiliate / Friends and Family and Employee pricing programs cannot charge DOC Prep or Dealer Fees, only the actual state fees required under your states laws.
I've been purchasing under these supplier programs from the "big 3" for the last 15 years. It's the same with every program but some dealers try as hard as they can to milk a few more $$$ out of every sale. I have walked out of more dealerships than I can count because of this practice.
The FIRST thing I do when I walk in as ask to speak with the Sales manager or General manager or Floor manager, depending in the size of the dealership and tell them if I purchase I will be using a Supplier discount program. I leave it up to the manager to decide if they will handle it themselves or give it to a salesman. Some dealerships work on points so the salesman gets the points for the sale but others work on pure commission so for them, since there's no real commission in the deal they are not making the money they could working with a "regular" customer. OTOH, Chrysler has a number of back end incentives paid directly to the salesman that is based on unit count and product type so many times your "Supplier" deal will help them make a quota that puts a nice bonus in their pocket. You really don't know so that's why I always ask the person in charge when I walk in and let them decide.
Sorry for the monologue but it's a hot button of mine that the manufactures don't police the dealers on their corporate plans.
Oh, and as for his comment, "ask anyone", that's simple. Send an email to every dealership within a reasonable radius explaining what you want to order, that you have a control number for the Affliate (Friends and Family) program and for them to detail ALL of the fees associated with exercising that program. If you don't want to do it via email then simply call and ask for the GM and have them tell you their policy's. If they say there's an additional fee then thank them and attempt to hand up. They will probably ask what's up and simply tell them you know they aren't allowed to charge you additional fees and you'll simply keep calling around until you find a dealer willing to honor the Chrysler program.