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Old 05-08-2014, 10:49 AM
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TSBs on a new vehicle. How do you know you got 'em?

Hey guys. Just wondering if there is a way to look up (in the software or something) whether or not you are all up to date. I know that service and sales departments don't necessarily have the best communication sometimes.
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Old 05-08-2014, 11:31 AM
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Re: TSBs on a new vehicle. How do you know you got 'em?

You mean recalls?

TSBs are only for occurring problems.
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Old 05-08-2014, 11:34 AM
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Re: TSBs on a new vehicle. How do you know you got 'em?

Quote:
Originally Posted by chwoner View Post
You mean recalls?

TSBs are only for occurring problems.
FINALLY, someone who gets it. TSBs are not meant to be performed on all vehicles. Only on those vehicles that are displaying those particular symptoms. Remember: "If its not broken, don't fix it."
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Old 05-09-2014, 07:18 AM
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Re: TSBs on a new vehicle. How do you know you got 'em?

Greetings,

I would contact the service department to see if they had updated those TSB that are labeled RRT (rapid response transmittal) only before you picked up the JGC. If it does not effect you, you are good to go.


Best for now.
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Old 05-09-2014, 07:42 AM
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Re: TSBs on a new vehicle. How do you know you got 'em?

When it comes to TSBs, unfortunately you can't always rely on the Jeep dealership if your vehicle qualifies for a TSB or not.

There were a number of issues I had with my early build 2014 Limited, and even though my vehicle clearly exhibited the issues, before even looking at the vehicle themselves, the two Jeep dealerships I took my GC to at first would just ask me for the VIN number, then would say "Sorry, there's no TSBs on your vehicle right now".

I ended up calling Chrysler Customer Care, submitting a claim number, then I had them recomend a dealership that would do the TSB work. Sadly I've read others had to do the same as well.
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Old 05-09-2014, 07:58 AM
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Re: TSBs on a new vehicle. How do you know you got 'em?

Firstly before reading further, I 100% agree with those members "If it ain't broke don't fix it" so just because there is a TSB, it doesn't need to be done unless you have the concern described.

Also, one thing I have learned about module updates is that they can affect other functionality that you don't know about. For example the Remote start TSB actually seems to cause the "Hot Cabin" issue if you didn't already have that issue... This also relates to getting the problem fixed. If you do have a concern that is directly related to the TSB and you know this. It is sometimes better to include some (not exactly) of the wording of the customer described complaint. Especially if it is a diesel, the dealer may not have come across your issue as of yet, and this makes it easier to find.

Now all of that said, if you want to keep completely up to date, WK2Jeeps.com has an excellent cross reference chart showing which TSBs apply to which years and model/engine notes. I know some very efficient dealers who use this as a reference for their TSBs before even logging into Chrysler.

Jeep Grand Cherokee WK2 - 2011-2016 Grand Cherokee Service Bulletins and Recalls

I read the above chart at least once per week and I have access to the info directly... I find the entire site a "wow, I didn't know that" place.



General link for the site above (and at the bottom of every thread on PC/MAC on the Forums)
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