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  #13  
Old 12-12-2015, 11:55 AM
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Re: Ugliest experience ever!

Quote:
Originally Posted by AAAA View Post
The above people have put significant effort into addressing your problem. It seems odd to me though that the rental firm would let a car out without a credit card or approved house account on file.
Thanks for all your input guys, it's much appreciated!

Yes, AAA, I agree with you, but you see, I never actually had to deal with the rental firm. I picked up the car right from the clerk at the dealership, so I suppose they forward the paperwork to the firm.

Ridiculous experience, no matter how you slice it.

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  #14  
Old 12-12-2015, 04:11 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by j73m6 View Post
Thanks for all your input guys, it's much appreciated!

Yes, AAA, I agree with you, but you see, I never actually had to deal with the rental firm. I picked up the car right from the clerk at the dealership, so I suppose they forward the paperwork to the firm.

Ridiculous experience, no matter how you slice it.
Id go back to the dealership in person and discuss it with the manager of the dealership, not the service manager, the overall dealership manager. If he is not there ask when he will be and come back. Let him know the situation and that you intend to escalate it through corporate for resolution.
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  #15  
Old 12-12-2015, 05:04 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by j73m6 View Post
Thanks for all your input guys, it's much appreciated!

Yes, AAA, I agree with you, but you see, I never actually had to deal with the rental firm. I picked up the car right from the clerk at the dealership, so I suppose they forward the paperwork to the firm.

Ridiculous experience, no matter how you slice it.
I would tell the rental company that you didn't rent the vehicle from them and that the dealership did. Do they have any paperwork that you signed? If you signed for the car on their paperwork at the dealership then YOU rented the car and if it were me, I would pay up because they are going to come after you. Ask them for any paperwork that demonstrates that you owe them. If they can't come up with something you signed, then I would tell them they are asking the wrong party for payment.

If you signed the rental agreement ask yourself what the hassle of being chased by bill collectors and having a ding on your credit is worth.

Paul
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  #16  
Old 12-13-2015, 10:33 PM
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Ugliest experience ever!

Quote:
Originally Posted by Paul 92688 View Post
I would tell the rental company that you didn't rent the vehicle from them and that the dealership did. Do they have any paperwork that you signed? If you signed for the car on their paperwork at the dealership then YOU rented the car and if it were me, I would pay up because they are going to come after you. Ask them for any paperwork that demonstrates that you owe them. If they can't come up with something you signed, then I would tell them they are asking the wrong party for payment.



If you signed the rental agreement ask yourself what the hassle of being chased by bill collectors and having a ding on your credit is worth.



Paul

I agree if the OP never signed any rental agreement with the rental agency I would ask them politely to show you an invoice and copy of your signed rental agreement before you pay anything. I would pay if they do have it in writing and go after Chrysler and the dealership to reimburse you. Now if they don't have anything in writing tell them politely to get lost.


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  #17  
Old 12-14-2015, 06:54 AM
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Re: Ugliest experience ever!

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Originally Posted by Vroooom View Post
Whomever's name is on the paperwork is the responsible party. Period. Its not the rental agencies fault or their problem. Customer agreed to pay the bill when he signed the rental contract...........
This ^^^^^^^^^^^

If a dealer is willing to provide you with a "loaner", regardless of the year, make, or model. They should simply give it to you. You should not have to fill out any type of contract for it's use. They have your car, along with all of the information they require. Anything additional, such as a "rental contract" should raise immediate red flags.
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  #18  
Old 12-14-2015, 11:30 AM
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Re: Ugliest experience ever!

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Originally Posted by billt View Post
This ^^^^^^^^^^^

If a dealer is willing to provide you with a "loaner", regardless of the year, make, or model. They should simply give it to you. You should not have to fill out any type of contract for it's use. They have your car, along with all of the information they require. Anything additional, such as a "rental contract" should raise immediate red flags.
Some dealers don't loan cars from their inventory anymore. Some, such as my Subaru dealer, rent a car for you. The car rental company keeps a person at the dealership. It has worked out good for me except you get a car the size of a riding mower.
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  #19  
Old 12-14-2015, 11:39 AM
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Re: Ugliest experience ever!

Quote:
Originally Posted by billt View Post
This ^^^^^^^^^^^

If a dealer is willing to provide you with a "loaner", regardless of the year, make, or model. They should simply give it to you. You should not have to fill out any type of contract for it's use. They have your car, along with all of the information they require. Anything additional, such as a "rental contract" should raise immediate red flags.

This is not entirely true. A small refundable deposit in the event of damages caused by you and certain terms usually apply to dealer loaners (mine for example limits use within the state, precludes off-roading, and requires the tank filled to the same level it was loaned at among other things). You aren't likely to get a loaner vehicle without signing some type of agreement.

Now a third-party rental, I agree, is a cause for concern. Always try to get something in writing from a dealer manager that states the amount will be reimbursed. It's a fair trade off. They don't want to be responsible for any abuse or accidental damage with the rental, and they shouldn't be, but it also makes them liable for the agreed upon costs of a rental.
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  #20  
Old 12-14-2015, 12:36 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by AAAA View Post
Some dealers don't loan cars from their inventory anymore. Some, such as my Subaru dealer, rent a car for you. The car rental company keeps a person at the dealership. It has worked out good for me except you get a car the size of a riding mower.
This is how it can operate at jeep dealers also or at least the one I go to. Rental car company sits on site at the dealer, dealer schedules the rental and pays for it directly no money involved from my stand point. The transaction is transparent to the customer but I do sign an Enterprise receipt and they are the ones that drop me the keys. The program behaves more like a loaner program but technically its a rental. But this is only available if you have maxcare otherwise people that need a car pay the onsite rental car directly. I have never provided a credit card to enterprise and I have had them out for a week before. Program actually works well and god knows I have used it a lot on this jeep probably paid for half of my maxcare policy in rentals alone. Good cars too, GCs, V8 Challengers, Chargers, V8 Ram 4 doors did get a patriot once though.

I think the OP should pay the bill to avoid a credit hit and dispute this with the general manager and elevate through Jeep corporate if needed.
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  #21  
Old 12-14-2015, 12:49 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by AAAA View Post
Some dealers don't loan cars from their inventory anymore. Some, such as my Subaru dealer, rent a car for you.
Either way you have to be cognizant of what you're signing. A rental contract is just that. If you ink it, you pay, not the dealer.
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  #22  
Old 12-15-2015, 08:05 PM
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Re: Ugliest experience ever!

Update: After many phone calls back and forth with Chrysler, they have agreed to pay the rental company directly.
My jaw almost dropped when I got the news, but I guess sometimes they do decide to do the right thing.
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  #23  
Old 12-16-2015, 08:45 AM
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  #24  
Old 12-16-2015, 11:58 AM
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Re: Ugliest experience ever!

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Originally Posted by j73m6 View Post
Update: After many phone calls back and forth with Chrysler, they have agreed to pay the rental company directly.
My jaw almost dropped when I got the news, but I guess sometimes they do decide to do the right thing.
Be sure to follow up and confirm with rental company. Talking and doing are 2 different things.
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