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  #1  
Old 12-11-2015, 04:07 PM
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Ugliest experience ever!

Just curious if any of you guys ever had to deal with this:

I have a 2014 Grand Cherokee, bought in Feb 2014. Had a lot of problems with the car, from faulty transmission, to solenoid issues, to rattles, etc etc.

Last November (a year ago), I had the car sitting at the dealership for almost 3 weeks, as they were trying to fix it. Chrysler had me in the "Enhanced Customer Satisfaction" group, and the Case Manager assured me the rental vehicle (provided by the dealership) was going to be all paid for.

I got a call yesterday from the rental company, telling me that the bill hasn't been paid yet, and they are ready to send my name to a collection agency!

After a few phone calls to Chrysler, the latest thing they are telling me is that I should pay the bill, and send them the paperwork and I will (someday) get reimbursed up to $35 a day.

This is the icing on the cake, it has made a bad experience into worse. Did any of you guys ever had to deal with this, with either Chrysler or any other brand? (I never have in the past)

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Old 12-11-2015, 04:10 PM
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Re: Ugliest experience ever!

My friend just had this happen at a VW dealer for his Touareg. He actually wasn't made aware it wasn't paid and his debit bank account got charged off. He's still trying to sort it out. Have you tried talking to the dealer?
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Old 12-11-2015, 04:14 PM
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Re: Ugliest experience ever!

My experience with my case manager was less than stellar. I was polite and patience to start, but then she turned crude.

I requested her managers name and number and she hung up on me.

This sounds even worse though. I'd tell them they can eat it.
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Old 12-11-2015, 04:15 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by argue4u View Post
My friend just had this happen at a VW dealer for his Touareg. He actually wasn't made aware it wasn't paid and his debit bank account got charged off. He's still trying to sort it out. Have you tried talking to the dealer?
I left a voice mail for the Service Manager at the dealer, he still hasn't called back. The man from the rental car agency said to me that this is not the only case of the dealer not paying them, it has happened many other times.

Ugly.
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Old 12-11-2015, 04:15 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by j73m6 View Post
Just curious if any of you guys ever had to deal with this:

I have a 2014 Grand Cherokee, bought in Feb 2014. Had a lot of problems with the car, from faulty transmission, to solenoid issues, to rattles, etc etc.

Last November (a year ago), I had the car sitting at the dealership for almost 3 weeks, as they were trying to fix it. Chrysler had me in the "Enhanced Customer Satisfaction" group, and the Case Manager assured me the rental vehicle (provided by the dealership) was going to be all paid for.

I got a call yesterday from the rental company, telling me that the bill hasn't been paid yet, and they are ready to send my name to a collection agency!

After a few phone calls to Chrysler, the latest thing they are telling me is that I should pay the bill, and send them the paperwork and I will (someday) get reimbursed up to $35 a day.

This is the icing on the cake, it has made a bad experience into worse. Did any of you guys ever had to deal with this, with either Chrysler or any other brand? (I never have in the past)

I would be livid, you should pay, last thing you want is to have a collection agency crapping your credit. Get to the top @ Chrysler and have them reimburse you for everything that you've paid and also try to get them to cover a month of your car loan/lease since you were not using the car you are paying for.
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Old 12-11-2015, 04:17 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by durkadurka View Post
My experience with my case manager was less than stellar. I was polite and patience to start, but then she turned crude.

I requested her managers name and number and she hung up on me.

This sounds even worse though. I'd tell them they can eat it.
You're right, I would like to do that, but the problem is that I guess my name is on the rental documents, and now they want to send me to a collection agency.

Dealer's not paying them....Chrysler is playing corporate red tape games......so yeah, it's ugly.
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Old 12-11-2015, 05:04 PM
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Re: Ugliest experience ever!

My $0.02 worth is to pay your car rental bill today to avoid a hit on your credit. That could cost you a LOT in many ways including higher insurance rates and higher interest rates on any loans you open in the next 12 months.

Go up the corporate ladder in Chrysler Customer Service and be sure to document everything. Be firm but not rude...firmness wins out over being nasty. Your case manager needs to learn a lesson on this it seems. I would also report her by name and her behavior towards you to all that will listen at Chrysler Corporate. Emails and actual paper letters work great too. Find who is who in the Customer Service areas in the Region and start there.

Good luck!
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Old 12-11-2015, 06:39 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by j73m6 View Post
The man from the rental car agency said to me that this is not the only case of the dealer not paying them, it has happened many other times.
No offense to the rental agency, but...

1) My advice would be to stop doing business with that dealer. That solves all future non-payment issues.

2) If it's a known issue, they should be sending their lawyers after the dealer since it's clear this isn't your fault. Then they should stop doing business with them.

There was a towing company that refused to send trucks to an apartment complex I once lived at when cars were illegally parked in the lot because the landlord wasn't paying them when he was supposed to.

If someone fails to pay you, you stop providing them with a service you expect to be paid for.

Having said that, you may have to suck it and pay the pay until you can fight for your money back. That's especially important if you're looking to get into a replacement vehicle in the near future....
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  #9  
Old 12-11-2015, 08:32 PM
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Re: Ugliest experience ever!

Quote:
Originally Posted by j73m6 View Post
Just curious if any of you guys ever had to deal with this:

I have a 2014 Grand Cherokee, bought in Feb 2014. Had a lot of problems with the car, from faulty transmission, to solenoid issues, to rattles, etc etc.

Last November (a year ago), I had the car sitting at the dealership for almost 3 weeks, as they were trying to fix it. Chrysler had me in the "Enhanced Customer Satisfaction" group, and the Case Manager assured me the rental vehicle (provided by the dealership) was going to be all paid for.

I got a call yesterday from the rental company, telling me that the bill hasn't been paid yet, and they are ready to send my name to a collection agency!

After a few phone calls to Chrysler, the latest thing they are telling me is that I should pay the bill, and send them the paperwork and I will (someday) get reimbursed up to $35 a day.

This is the icing on the cake, it has made a bad experience into worse. Did any of you guys ever had to deal with this, with either Chrysler or any other brand? (I never have in the past)
My dealership had my Jeep for 20 days replacing the uconnect unit because the nav and radio would not work and they couldn't figure out why. I also had a star case open. The Jeep dealership put me in a rental car (Enterprise it's right on the premises) The service manager said don't worry about the rental and that I would not be charged. I never paid a dime for it nor did I ever give my credit card info. My extended service contract probably picked up 5 days but the dealership paid the rest. Sorry you're going through this bull**t. Let us know how this works out.....
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Old 12-11-2015, 11:01 PM
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Re: Ugliest experience ever!

Thanks for your advice, guys.
It's just very disappointing to go through this. I thought Chrysler would see it in their best interest to take care of their customers and follow up to promises, but instead they're playing games, just like the rental company and the sleazy dealer. But being the company they are, I really thought Chrysler was above that. Ha!
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Old 12-12-2015, 09:01 AM
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Re: Ugliest experience ever!

My thoughts on the topic (some may be unpleasant)

Whomever's name is on the paperwork is the responsible party. Period. Its not the rental agencies fault or their problem. Customer agreed to pay the bill when he signed the rental contract. That needs to be done.

Next step....STOP DOING BUSINESS OVER THE PHONE. In this modern world that we live in where nothing means anything unil an appeals-court has reviewed and agreed with a prior courts determination....phone conversations are a joke...and an insult to common sense. Yeah...it shouldnt be that way...but it is. Do your business in writing (emails suffice for documentation).

Step number three....File a complaint with your better business bureau (sounds meaningless but it does have some effect) and file a complaint with your states consumer protection office (usually a touchy-feely division of the governors office to make them appear concerned with consumer well-being). Your city may even have enough money to join in the governmental circle-jerk of redundant functions and have its own consumer-protection department...if so...file with them too. Dont threaten to do it...dont warn them that you are going to do it. Just do it. Make sure you include the names of those you have dealt with...its not your job to protect them. MAKE SURE YOU PRINT A COPY OF ALL OF YOUR COMPLAINTS.

Step number four...go back to your dealership in person. Pleasantly Ask for the corporate address for their corporate customer satisfaction group (remember its not the dealerships fault that corporate forgot their agreed responsibility....you want the dealership on your side). You will want the fax number to the customer satisfaction clowns.

Step number five....send a copy of all of your complaints to the address (fax number) with one simple cover sheet making the following statement:
"Attached are copies of my consumer complaints regarding deceptive trade practices implemented within your department. These are not complaints about a dealership or a product or your corporation. These are complaints specifically regarding your department and specific employees of your department. NOW do I have your attention?"

Step number six....Even mega-corporations are becoming increasingly aware of and sensitive to their image in social media. They know that almost nobody reads Consumer Reports...and almost everybody reads facebook and other electronic avenues that allow people to be "heard" by masses. Most corporations even have specific persons assigned to monitor and manage their social presence. Give that person something to handle. Start spinning social media outlets (facebook, Instagram, etc) Dont get too wordy...the more you say, the less the hear. (this post is a great example of saying too much) USE THEIR NAMES, phone numbers etc. Again...its not your job to protect them. Its your job to get reimbursed for three weeks of car rental that they said they would cover.

This isnt about throwing someone under the bus.
This is about going to school to get your Commercial Drivers License.
Getting a job with a charter bus operator.
Finding the home address of the person behind their failure to meet their responsibilities.
After hours with an empty bus...driving to their house.
Plowing through the front of their house.
marching upstairs to grab them by their ankles and drag their stunned body back down stairs and throwing them on the ground behind the rear axle at the back of the bus still hanging out of the house.
Beating them into semi-consciousness so that they stop screaming. and then quietly saying: I tried to do this peasantly. But I will use whatever means is necessary to get my point accross. Do I have your attention now?
Then you leave them there, get back in the bus, shift into reverse...and wait for their reply.

Something like this:


I haaaaaate it when they make me become "That guy". I exhaust every means to be pleasant. Life doesnt have to be difficult if folks just do the right thing.

Just my opinion.
V.
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  #12  
Old 12-12-2015, 10:31 AM
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Re: Ugliest experience ever!

The above people have put significant effort into addressing your problem. It seems odd to me though that the rental firm would let a car out without a credit card or approved house account on file.
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