I have always said if I ever open a car dealership I would hire ONLY people who actually knew something about cars first of all and second of all if they couldn't pass a test that tested their knowledge of each model we carried, I wouldn't hire them. Back in the day before the internet and the wealth of information available to the consumer, it was more about snazzy sales tactics but now with the power of information, dealerships need to actually hire people who have a damn clue and KNOW their product. It's hard to be an effective salesman when you don't know the product you're trying to sell.
I remember the second new car I bought I was 23 and I had a female sales woman. I knew the battery in that particular car was under the rear passenger seat but I played dumb when I opened the hood and exclaimed "Where is the battery?". She looked confused and spent about 5 minutes looking all over and was about to go get someone else to help her when she told me she honestly didn't know. At that point, I told her I knew where it was, proceeded to tell her and just told her I appreciated the fact that she admitted she didn't know rather than pull some garbage out of her butt. I told her as long as she acknowledged she didn't really know her own product and that it was obvious I had done my homework and knew the car very well, we'd get along fine rather than her try looking silly explaining things that were incorrect etc. She told me she had just started there two weeks before so she was at least really receptive to learning unlike most of these guys/girls.
Originally Posted by suprand
Thanks for the response. I knew it was correct, i just wanted to double check. its scary how uninformed some car salesman are.