Originally Posted by Bulldoglover
I have been talking to a Jeep representative that was assigned to my case after I complained on their (Jeep) Facebook page. The dealer has been great to deal with and completely understand my concerns. Now whether or not they are helping my case I don't know.
I will look at the manual and see if I can find the contact number for complaints. Don't get me wrong I love this vehicle but the is ridiculous. I just want a vehicle that doesn't have these problems and that I can actually drive.
They were suppose to call today but I didn't get a call and I still don't have my vehicle. It's been in the shop now over 23+ days total.
I hear ya. Since I have the V8 with 8HP70 trans I have avoided that mess. Mine was in the shop for like 83 days the first year for a litany of things with the unfixable ones being coolant leaks and blue smoke at start up. They said I must have a mis-cast block
That's a new one. After sitting 60-75 mins ish it looks like I have a blown engine at startup. The blue smoke is so thick it's white like anti-freeze/blown head gasket. Anyway, Jeep is the one who raised the white flag. I think their accountant said, "WTF! It's gotta b cheaper to start over" so the regional rep called me offering to replace it so I had a good start to the process. Problem was they wanted to charge me $10k for usage, blah blah....had to go thru ISG and file for arbitration which I won handily and my new rig is at the dealer underneath a few feet of ISG paperwork (they are SLOW). Actually, I was told they are completely swamped with Chrysler 200, Jeep Cherokee and Jeep Grand Cherokee buybacks.
The issue I had and you may be facing is that the regional rep you are dealing with has limits on what he can do plus I bet they are getting some "orders" from corporate to slow down the buybacks, at least that's my opine. If you have hit the wall with the regional rep and their level of authority your only option (if you want "something") is to send in that card in your warranty booklet or write them the certified letter and I can assure you they will not blow you off. I have heard tho of FCA pulling some "operating as designed" crap on the trans issues but that me be an old approach or just a spotty regional thing. I think the buyback volume has muted that approach as that cannot be supported with evidence per se.
I was the same as you. I just wanted to drive my Jeep with a smile and go on with life. But the problems just kept on coming which I was ok with just doing the warranty thing but when you keep getting rolling ashtrays for 1-7 days at a time as your loaner (MaxCare coverage) and then a couple non-minor problems can't be fixed it just gets to a point where you want what you paid some pretty decent dough for.
Anyway, I wish you luck in driving with a smile soon.