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  #1  
Old 07-29-2015, 10:06 AM
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Angry Valve Body

I normally don't post but read this forum all the time. Here is the problems that I am experience with my 2014 GC.

From the date of purchase I told the dealership that it shifted rough. I was told it was the vehicle adapting to the way I drive. Fast forward to 05/17 with a little over 11k miles. I was coming home from work at 11:30 pm and the transmission clunks and I am stuck in 7th gear. The tow the vehicle to the dealership and replace the valve body.

Working fine for about 1 month. Then starts to do weird things such as coasting down a hill in 8th gear it would randomly downshift into 4th. Take the vehicle in on 07/16 and again they replace the valve body.

On 07/20 the dealership says I can come pick up my vehicle the next day. 07/21 I go to pick up my vehicle and on the way home the transmission goes out AGAIN! It's in total limp mode where I can't even get the vehicle in park. I didn't even travel 50 miles from picking it up! This is all within 3k miles!!!

As of today Jeep won't do anything for me except offer me extended warranty which is pointless as I told the representative since I already have the Maxcare Lifetime. I am so frustrated at this point!

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  #2  
Old 07-29-2015, 11:17 AM
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Re: Valve Body

Based off all the tranny issues I can only assume its a V6?

Take it to the next level and speak with someone higher up. There is no way that they can just not do anything at this point considering all the issues you have had. Maybe the lemon law process could start at this point?
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Old 07-29-2015, 11:29 AM
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Re: Valve Body

Yes it's a V6.

I have asked repeatedly for a trade. I have spoken to the representative repeatedly and all I hear is I will speak to my manager and get back to you within a couple of days.

The jeep has been done since Friday from again replacing the valve body but they won't let me get it because they want to put some miles on it. I can't believe they had three defective valve bodies go into one vehicle, I have to believe there is something else wrong with this vehicle.
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Old 07-29-2015, 01:35 PM
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Re: Valve Body

Not sure if the lemon law is still the same, but back in 1999 I had a Grand Cherokee Limited bought back under lemon law because of 3 transmission issues.
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Old 07-29-2015, 08:14 PM
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Re: Valve Body

Have you only been talking with the dealership or have you contacted Chrysler for it? Did they make sure that all the RRT/TSB flashes on the transmission has been done?
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Old 07-29-2015, 08:56 PM
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Quote:
Originally Posted by Bulldoglover View Post
Yes it's a V6.

I have asked repeatedly for a trade. I have spoken to the representative repeatedly and all I hear is I will speak to my manager and get back to you within a couple of days.

The jeep has been done since Friday from again replacing the valve body but they won't let me get it because they want to put some miles on it. I can't believe they had three defective valve bodies go into one vehicle, I have to believe there is something else wrong with this vehicle.
To be blunt, words r useless to progress your situation. In your warranty booklet is the dispute contact for your state. You must do as it says and put it writing. That WILL get action but you have to own the process and take charge. Once you make your concerns and desires known in writing to the correct location they will handle you differently. Good luck.
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Old 07-29-2015, 09:15 PM
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Re: Valve Body

It would seem to me that if the car is less than a year old their unwillingness to work on it for the third time on the same issue might have to do with the lemon law. If less than a year 3 strikes like that launches the lemon law protections(thats my understanding of the law-i am not a lawyer). If they do something again for the same issue makes 3 strikes!


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Old 07-29-2015, 09:30 PM
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Quote:
Originally Posted by Oblivion View Post
It would seem to me that if the car is less than a year old their unwillingness to work on it for the third time on the same issue might have to do with the lemon law. If less than a year 3 strikes like that launches the lemon law protections(thats my understanding of the law-i am not a lawyer). If they do something again for the same issue makes 3 strikes!

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Then they would all stall after 2 attempts. If you take it in and they refuse to work on it just fully document that and suit the lemon claim and u r set. If you suspect these types of games just take it in to another dealer for the 3 rd attempt.
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Old 07-29-2015, 11:01 PM
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Re: Valve Body

I have been talking to a Jeep representative that was assigned to my case after I complained on their (Jeep) Facebook page. The dealer has been great to deal with and completely understand my concerns. Now whether or not they are helping my case I don't know.

I will look at the manual and see if I can find the contact number for complaints. Don't get me wrong I love this vehicle but the is ridiculous. I just want a vehicle that doesn't have these problems and that I can actually drive.

They were suppose to call today but I didn't get a call and I still don't have my vehicle. It's been in the shop now over 23+ days total.
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Old 07-29-2015, 11:25 PM
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Re: Valve Body

Quote:
Originally Posted by Bulldoglover View Post
I have been talking to a Jeep representative that was assigned to my case after I complained on their (Jeep) Facebook page. The dealer has been great to deal with and completely understand my concerns. Now whether or not they are helping my case I don't know.

I will look at the manual and see if I can find the contact number for complaints. Don't get me wrong I love this vehicle but the is ridiculous. I just want a vehicle that doesn't have these problems and that I can actually drive.

They were suppose to call today but I didn't get a call and I still don't have my vehicle. It's been in the shop now over 23+ days total.
I hear ya. Since I have the V8 with 8HP70 trans I have avoided that mess. Mine was in the shop for like 83 days the first year for a litany of things with the unfixable ones being coolant leaks and blue smoke at start up. They said I must have a mis-cast block That's a new one. After sitting 60-75 mins ish it looks like I have a blown engine at startup. The blue smoke is so thick it's white like anti-freeze/blown head gasket. Anyway, Jeep is the one who raised the white flag. I think their accountant said, "WTF! It's gotta b cheaper to start over" so the regional rep called me offering to replace it so I had a good start to the process. Problem was they wanted to charge me $10k for usage, blah blah....had to go thru ISG and file for arbitration which I won handily and my new rig is at the dealer underneath a few feet of ISG paperwork (they are SLOW). Actually, I was told they are completely swamped with Chrysler 200, Jeep Cherokee and Jeep Grand Cherokee buybacks.

The issue I had and you may be facing is that the regional rep you are dealing with has limits on what he can do plus I bet they are getting some "orders" from corporate to slow down the buybacks, at least that's my opine. If you have hit the wall with the regional rep and their level of authority your only option (if you want "something") is to send in that card in your warranty booklet or write them the certified letter and I can assure you they will not blow you off. I have heard tho of FCA pulling some "operating as designed" crap on the trans issues but that me be an old approach or just a spotty regional thing. I think the buyback volume has muted that approach as that cannot be supported with evidence per se.

I was the same as you. I just wanted to drive my Jeep with a smile and go on with life. But the problems just kept on coming which I was ok with just doing the warranty thing but when you keep getting rolling ashtrays for 1-7 days at a time as your loaner (MaxCare coverage) and then a couple non-minor problems can't be fixed it just gets to a point where you want what you paid some pretty decent dough for.

Anyway, I wish you luck in driving with a smile soon.
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Old 07-30-2015, 12:18 AM
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Re: Valve Body

14SummitHemi

Wow and I thought my vehicle was bad! Lol. I will be sure to mail them as soon as i am able to get my owners manual (which unfortunately is in my jeep at the dealer yet) dang it!

Can I ask how they determine the cost for usage?

Regarding the flashes, according the dealer they have been consulting with Jeep engineers on the valve body issue and the are the ones telling the shop what to fix and how. What I did find interesting was the shop manager said they had him order the new valve body with a totally different part number this time
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Old 07-30-2015, 07:33 AM
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Re: Valve Body

Quote:
Originally Posted by 14SummitHemi View Post
To be blunt, words r useless to progress your situation. In your warranty booklet is the dispute contact for your state. You must do as it says and put it writing. That WILL get action but you have to own the process and take charge. Once you make your concerns and desires known in writing to the correct location they will handle you differently. Good luck.
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