I normally don't post but read this forum all the time. Here is the problems that I am experience with my 2014 GC.
From the date of purchase I told the dealership that it shifted rough. I was told it was the vehicle adapting to the way I drive. Fast forward to 05/17 with a little over 11k miles. I was coming home from work at 11:30 pm and the transmission clunks and I am stuck in 7th gear. The tow the vehicle to the dealership and replace the valve body.
Working fine for about 1 month. Then starts to do weird things such as coasting down a hill in 8th gear it would randomly downshift into 4th. Take the vehicle in on 07/16 and again they replace the valve body.
On 07/20 the dealership says I can come pick up my vehicle the next day. 07/21 I go to pick up my vehicle and on the way home the transmission goes out AGAIN! It's in total limp mode where I can't even get the vehicle in park. I didn't even travel 50 miles from picking it up! This is all within 3k miles!!!
As of today Jeep won't do anything for me except offer me extended warranty which is pointless as I told the representative since I already have the Maxcare Lifetime. I am so frustrated at this point!
Based off all the tranny issues I can only assume its a V6?
Take it to the next level and speak with someone higher up. There is no way that they can just not do anything at this point considering all the issues you have had. Maybe the lemon law process could start at this point?
I have asked repeatedly for a trade. I have spoken to the representative repeatedly and all I hear is I will speak to my manager and get back to you within a couple of days.
The jeep has been done since Friday from again replacing the valve body but they won't let me get it because they want to put some miles on it. I can't believe they had three defective valve bodies go into one vehicle, I have to believe there is something else wrong with this vehicle.
I have asked repeatedly for a trade. I have spoken to the representative repeatedly and all I hear is I will speak to my manager and get back to you within a couple of days.
The jeep has been done since Friday from again replacing the valve body but they won't let me get it because they want to put some miles on it. I can't believe they had three defective valve bodies go into one vehicle, I have to believe there is something else wrong with this vehicle.
To be blunt, words r useless to progress your situation. In your warranty booklet is the dispute contact for your state. You must do as it says and put it writing. That WILL get action but you have to own the process and take charge. Once you make your concerns and desires known in writing to the correct location they will handle you differently. Good luck.
Not sure if the lemon law is still the same, but back in 1999 I had a Grand Cherokee Limited bought back under lemon law because of 3 transmission issues.
Have you only been talking with the dealership or have you contacted Chrysler for it? Did they make sure that all the RRT/TSB flashes on the transmission has been done?
It would seem to me that if the car is less than a year old their unwillingness to work on it for the third time on the same issue might have to do with the lemon law. If less than a year 3 strikes like that launches the lemon law protections(thats my understanding of the law-i am not a lawyer). If they do something again for the same issue makes 3 strikes!
It would seem to me that if the car is less than a year old their unwillingness to work on it for the third time on the same issue might have to do with the lemon law. If less than a year 3 strikes like that launches the lemon law protections(thats my understanding of the law-i am not a lawyer). If they do something again for the same issue makes 3 strikes!
Then they would all stall after 2 attempts. If you take it in and they refuse to work on it just fully document that and suit the lemon claim and u r set. If you suspect these types of games just take it in to another dealer for the 3 rd attempt.
I have been talking to a Jeep representative that was assigned to my case after I complained on their (Jeep) Facebook page. The dealer has been great to deal with and completely understand my concerns. Now whether or not they are helping my case I don't know.
I will look at the manual and see if I can find the contact number for complaints. Don't get me wrong I love this vehicle but the is ridiculous. I just want a vehicle that doesn't have these problems and that I can actually drive.
They were suppose to call today but I didn't get a call and I still don't have my vehicle. It's been in the shop now over 23+ days total.
I hear ya. Since I have the V8 with 8HP70 trans I have avoided that mess. Mine was in the shop for like 83 days the first year for a litany of things with the unfixable ones being coolant leaks and blue smoke at start up. They said I must have a mis-cast block That's a new one. After sitting 60-75 mins ish it looks like I have a blown engine at startup. The blue smoke is so thick it's white like anti-freeze/blown head gasket. Anyway, Jeep is the one who raised the white flag. I think their accountant said, "WTF! It's gotta b cheaper to start over" so the regional rep called me offering to replace it so I had a good start to the process. Problem was they wanted to charge me $10k for usage, blah blah....had to go thru ISG and file for arbitration which I won handily and my new rig is at the dealer underneath a few feet of ISG paperwork (they are SLOW). Actually, I was told they are completely swamped with Chrysler 200, Jeep Cherokee and Jeep Grand Cherokee buybacks.
The issue I had and you may be facing is that the regional rep you are dealing with has limits on what he can do plus I bet they are getting some "orders" from corporate to slow down the buybacks, at least that's my opine. If you have hit the wall with the regional rep and their level of authority your only option (if you want "something") is to send in that card in your warranty booklet or write them the certified letter and I can assure you they will not blow you off. I have heard tho of FCA pulling some "operating as designed" crap on the trans issues but that me be an old approach or just a spotty regional thing. I think the buyback volume has muted that approach as that cannot be supported with evidence per se.
I was the same as you. I just wanted to drive my Jeep with a smile and go on with life. But the problems just kept on coming which I was ok with just doing the warranty thing but when you keep getting rolling ashtrays for 1-7 days at a time as your loaner (MaxCare coverage) and then a couple non-minor problems can't be fixed it just gets to a point where you want what you paid some pretty decent dough for.
Anyway, I wish you luck in driving with a smile soon.
Wow and I thought my vehicle was bad! Lol. I will be sure to mail them as soon as i am able to get my owners manual (which unfortunately is in my jeep at the dealer yet) dang it!
Can I ask how they determine the cost for usage?
Regarding the flashes, according the dealer they have been consulting with Jeep engineers on the valve body issue and the are the ones telling the shop what to fix and how. What I did find interesting was the shop manager said they had him order the new valve body with a totally different part number this time
Each state is different but, when your state's lemon law allows a usage fee (OH doesn't ), the basic math is they take what you paid for it and divide by either 100k or 120k (varies by state) which is considered the effective life. That rate is your usage/offset rate they will charge you times the miles you have driven it. In theory it's fair. You got some use so you pay for that use. But, there are further twists when it gets down to the specific case. The big one is even in states that have legal usage fees there are usually legal precedents that say you can't be charged for the "damaged" or "diminished use" so that is handled by only charging for the miles up to your first documented service visit or other documented beginning of the problems. My rep came at me (OH resident) using the MI lemon law which has offset as described above using a 100k life. He immediately cut the $10k ($50k/100k x 20k used) to $5k to account for damaged use, negotiating, etc...when he figured out I've been around the block a couple hundred times :thumbsup: but since it is zip for me in OH he told me he was done, case closed until/if I open a LL case with ISG. Since FCA started me down the path I rolled with it and it worked (is working) out.
Ya this is the heart of the tranny so they keep monking with it and the programming (flashes) to round off the rough edges folks are having. When they just tweak a part they do the AA to AB to AC, etc.. part number migration but when they substantially change it they shift to a new part number.
Regarding the new tranny. The only tranny replacements I have been hearing about are when they have monked up the supply lines or there are shavings in the fluid. Most of the behavior based issues are programming and/or valve body addressable. Trannies are $3k (retail) and valve bodies are $600, flashes are small $ so it will take facts and codes for them to replace a whole tranny. I would focus your efforts in your letter on fixing the problem and not demanding a new tranny. You will get better treatment with that approach.
I would be asking why a new transmission isnt being installed.
I would also ask him who his best transmission tech is, is he the tech working on it and ask to talk to him.
I am lucky because at my local store I know a couple good techs and can walk out in the shop and talk to them. I am friends with the owner, his son( he sold me my Jeep) and the service manager and parts manager. I will always buy any new vehichles from them. I do know Chrysler is pushing back on stuff, for example a transmission must now be rebuilt unless they can show that the cost would be about 70% of a new unit. So they have to screw around removing the trans, tear it down and then send pictures of all the bad parts. My pal says he doesnt see too many issues on the Grands, some on the new Cherokees( valve bodys and replacing transmission because they are told to, doesnt have to tear down) and 62TE in vans (converters fail and people keep driving them while everything is slipping and frags the transmission).
I would push with the Service Manager to get another transmission if the next VB replacement doesnt fix it.
I did ask about putting in a new transmission and according to the service manager the Chrysler/Jeep tech said that was unnecessary and the error codes are related to the valve body
I am composing my letter to the complaint department, hopefully I will see some more progress after that.
The garage called yesterday saying I could pick up my jeep but of course I was at work. Luckily one of my wonderful co-workers was gracious enough to go get it for me. When he got back he said, "you will be lucky to make it home!" Wtf!!! He told me that it was still downshifting hard at time. I'm glad he noticed it too so they can't come back and say it's you nothing is wrong.
How can the garage drive this and say it's working perfect? We didn't have any problems with it and we drove it over 200 miles!
Well I did make it home but it does downshift hard at times and the tranny feels really tight. There was one point while coming into A small last night it gave a little stutter and I was like here we go. But luckily nothing happened. Why can't they get this fixed! If I get stranded again I'm not going to be a happy camper!
Contact the dealership. If you can, take the service manager for a ride in it and say it is unacceptable. If they say this is normal, then I would contact Chrysler and start escalating the process for a buyback or something.