Virginia - 2014 Grand Cherokee Lemon Law letter - Page 3 - Jeep Garage - Jeep Forum

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  #25  
Old 04-30-2015, 10:36 PM
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Virginia - 2014 Grand Cherokee Lemon Law letter

Quote:
Originally Posted by tj29er View Post
How do you track down a regional rep?

Well it took me 3 days to find a phone number to a district sales manager who did me a solid and wanted to help me out. He had me email him everything that's been going on, my VIN number, name/number, etc... and he forwarded that email to the regional service director (northeast business center). I got the guy above the district manager who normally is the guy dealers call. That's why I had a decision within a day of him reading my extensive case file.

Checkout this link I found on a 300C forum...

[url=http://www.1-auto-car-loans.com/chrysler-customer-relations.htm#New%20York]Chrysler Customer Relations Department


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  #26  
Old 05-01-2015, 09:20 PM
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Re: Virginia - 2014 Grand Cherokee Lemon Law letter

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Originally Posted by Willx View Post
Actually it brings absolutely none... The second you are involved with a Lawyer, they will not speak to you about anything.

I had some issues, escalated it with my dealer directly and I was taken care of properly. I certainly know of other cases but once a lawyer is involved you won't be getting anything directly from Chrysler, your lawyer gets everything and your get maybe 20-30%... have a lawyer you trust review those agreements before signing.

I was referring to GCL's situation and what he stated about his case.
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