Re: What did you do to your WK2 today?
While it's easy to say this is a "Koons" problem, it's pretty much "normal" across many dealer service departments to include additional service items that may not be part of the manufacturer's maintenance schedule. Many will recommend oil changes far sooner than actually required and these other fluid changes are also examples. Why do they do this? Because they make big bucks from it. It's best for all of us to familiarize ourselves with the manufacturer's recommended service intervals in the manual so that we know what's "required" and when which then can be combined with our own personal preferences for doing service. Some folks do like to change their oil more frequently and that's OK. But it should be the vehicle owner's choice based on their own needs and preferences.
The reason they had no record of it ever being done is because it was unlikely that it ever was done...it's not a normal maintenance item. That said, your mileage may put you borderline on something like this unless it's pure highway miles. If it's a lot of local driving for that 20K miles in such a short period of time, by all means, the fluid change may be justified based on the manufacturer's recommendations.
2012 GC Overland Summit - Winter Chill with New Saddle interior. 5.7L HEMI V8 - Pirelli Scorpion Verde Plus "shoes" - LED fogs and DRLs
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