I think I'll be looking for another facility to change the oil in my Jeep.
My wife takes our vehicles into the dealership for one reason only.
She has Fridays off work, and our dealership is over an hour away (we live in the country).
Oh, and she also negotiated parts at cost. (okay 2 reasons)
Now this has worked fine for the last 15 years.
Oil changes have typically cost me $50.00 or so.
And if something else needed doing, I'd write it down and it would get done.
Enter my new GC.
The very first oil change message JUST came up last week - 12,000 km.
I called the dealership, and booked an appt. for this past Friday @ 2 PM.
I also explicitly said I want Synthetic Oil put in. Service manager told me, " oh well that will be more $$" I said, Fine, I know, but thats what I want.
SO as my wife is taking off in my Jeep on Friday the last thing I told her was to make sure she told them I wanted Synthetic Oil, and the tires rotated.
What do they do?
They put in regular oil.
This, even after my wife and the service adviser on duty that afternoon discussed the fact that synthetic oil was to be used.
My wife noticed the error as she was scanning the Invoice. She asked, "where is the mention of synthetic oil?"
The service mgr looked at it, and said, "your right, it should say".
She disappears and a few minutes later came back, and said, "Sorry, he put in regular oil. Is that okay"
No, says the wife. ITs not ok.
Well, she got an argument but they finally agreed to R & R the old oil and put in synthetic.
They also could not locate the service book. Wife calls me and asks "where is the service book"?
I said in the top of the glove box, where its supposed to be. There is a spot for it.
Nobody could find it. Big mystery. So they didn't fill it out.
When she gets home she makes me show her where it was.
"Oh"!!! she says, never thought to look up there.
Well, I wasn't mad at her, but I figured the dealership should have know. Sheesh.
The bad news?
It cost me $168.84 for an oil change, filter, and rotate the tires.
Here is the bill. See for yourself.
So now, I'm looking too.