Originally Posted by Scottina06
Because you pay $225 at MB/Lexus for an oil change and $19.95 at jeep....LOL
Actually my last oil change at jeep was about $75 (the one they overfilled LOL) and at MB was $112 (09 CLS63 AMG). There is still a difference yes but not horrifying.
My reply was simply because he said it's "priced" into the cars, but oil changes, wear and tear items (brakes, wipers, etc) are not "priced" into the vehicle.
Anyhow, regardless of who wins the customer care war I bought the car for specific reasons, off-road capabilities being the most important and so far this car has held up to my expectations. I'm still a happy customer, just not a fan of the customer care due to past problems also which I didn't experience with MB/Lexus.