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  #85  
Old 12-06-2015, 07:55 PM
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Re: Why did you choose Grand Cherokee

A big +1 for Jeep Corporate, and Customer Service! I E-Mailed them asking for a hard copy of the Owners Manual. I explained that I thought the DVD was a PITA to work with.

And they sent me this E-Mail just now telling me they're sending me one, along with a Warranty Book and a U-Connect Manual. I should have it in 7 to 10 days. They're sending it out UPS, all on their dime.

.................................................. ..................................

Dear William,

Thank you for contacting the Jeep Customer Assistance Center.

I have now sent you the full size Owners manual, Warranty book and
U-Connect manual. Those will be delivered to your address by UPS within
7-10 business days.

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-877-I-AM-JEEP (1-877-426-5337).

Sincerely,

Jody

Customer Service Representative
Jeep Customer Assistance Center

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  #86  
Old 12-06-2015, 08:04 PM
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Re: Why did you choose Grand Cherokee

Lot's of great, um...bathroom...reading coming your way!
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  #87  
Old 12-06-2015, 08:24 PM
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Re: Why did you choose Grand Cherokee

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Originally Posted by bill_de View Post
After reading the first few lines I thought, why doesn't he just say he's getting older.


I continued reading, and lo and behold ...




---

If you aren't getting older, you are already dead!


After 75K miles in my Wrangler, I wanted the comfort and tech of the JGC Summit. This is my personal driver and 3rd GC, and 4th Jeep. I have also bought two Jeeps for my daughter. My wife is considering a Jeep for the replacement for her MB ML.

In spite of the complaints about reliability, my experience has been quite the opposite.

Paul
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  #88  
Old 12-08-2015, 06:04 PM
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I like it because it was the best capable for snow situations (live in the northeast were we average several feet a year) and offered the most space. It was much better looking than any sedan option and was promised to get me through the snow when the weather turned bad. It also had much better ride than the wrangler unlimited and a much, much better engine transmission package (the wrangler was a dog for acceleration). Also, giving up my man card on this, but the GC had better usable room and space for the kids crap (stroller, car seat, etc.).
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  #89  
Old 12-08-2015, 09:23 PM
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Re: Why did you choose Grand Cherokee

I have an Overland and what I like is that it's well appointed, has great safety features, and it makes the right statement for the position I hold. I wasn't impressed with the stock tires in the winter so I moved to a dedicated winter setup wrapped with Bridgestones Blizzacks DM-V1 which solved the problem and to smooth out the summer ride I went with SRT8 Rims with the Pirelli Scorpions.

Like I said I like the Jeep because it has the right image. The only thing I'm not overly impressed with is its ride and handling which I was hoping to gain in the Summer setup. We have a 2016 X5 M Sport and the prior was another X5 loaded with a sports package. I think my issue is comparing the ride and handling to the BMW which I don't think is fair. Mind you I haven't driven a JEEP SRT8 which is probably the better comparison. I can tell you one thing is that the BMW will be considerably more money if you try to match option for option. The Jeep has good value.

Would I order another one, yes I would and will shortly and most likely move to a Summit which they didn't have when I ordered my 2012 Overland. I'm off to the dealership for a couple of TSB's this morning so you never know what I might come home with!
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  #90  
Old 12-09-2015, 08:53 AM
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Re: Why did you choose Grand Cherokee

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Originally Posted by X54TH View Post
I have an Overland and what I like is that it's well appointed, has great safety features, and it makes the right statement for the position I hold. I wasn't impressed with the stock tires in the winter so I moved to a dedicated winter setup wrapped with Bridgestones Blizzacks DM-V1 which solved the problem and to smooth out the summer ride I went with SRT8 Rims with the Pirelli Scorpions.

Like I said I like the Jeep because it has the right image. The only thing I'm not overly impressed with is its ride and handling which I was hoping to gain in the Summer setup. We have a 2016 X5 M Sport and the prior was another X5 loaded with a sports package. I think my issue is comparing the ride and handling to the BMW which I don't think is fair. Mind you I haven't driven a JEEP SRT8 which is probably the better comparison. I can tell you one thing is that the BMW will be considerably more money if you try to match option for option. The Jeep has good value.

Would I order another one, yes I would and will shortly and most likely move to a Summit which they didn't have when I ordered my 2012 Overland. I'm off to the dealership for a couple of TSB's this morning so you never know what I might come home with!
I went from writing how great this vehicle was to how disappointed I am. I personally would not consider getting another Jeep again. I say this out of principal when Chrysler refused to provide goodwill for A TSB. I had an issue while the Jeep was in warranty. They figured out the problem when the warranty expired and regardless of the documentation identifying the issue while in warranty they refuse to cover it. The repair was $160 which is so insignificant but out of principal I will not buy another one. My decision to get my wife a 2016 BMW X5 over a Summit was the right choice.

Good luck with your Jeeps.
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  #91  
Old 12-09-2015, 09:12 AM
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Re: Why did you choose Grand Cherokee

Haha good luck with your choice too
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  #92  
Old 12-09-2015, 11:44 AM
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Re: Why did you choose Grand Cherokee

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Haha good luck with your choice too
Even better luck in trying to find the dipstick!
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  #93  
Old 12-09-2015, 11:47 AM
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Re: Why did you choose Grand Cherokee

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Originally Posted by X54TH View Post
I went from writing how great this vehicle was to how disappointed I am. I personally would not consider getting another Jeep again. I say this out of principal when Chrysler refused to provide goodwill for A TSB. I had an issue while the Jeep was in warranty. They figured out the problem when the warranty expired and regardless of the documentation identifying the issue while in warranty they refuse to cover it. The repair was $160 which is so insignificant but out of principal I will not buy another one. My decision to get my wife a 2016 BMW X5 over a Summit was the right choice.

Good luck with your Jeeps.

Over $160.00???...you're kidding.

Wait till the warranty expires on that BMW$$$$$$$$$$. $160 will look like a drop in the bucket.


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  #94  
Old 12-09-2015, 12:35 PM
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Re: Why did you choose Grand Cherokee

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Originally Posted by Jsboening View Post
Over $160.00???...you're kidding.

Wait till the warranty expires on that BMW$$$$$$$$$$. $160 will look like a drop in the bucket.


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Not about money. Sorry if I gave the impression that I was upset over the $160 bucks. I spent that for lunch yesterday. It's the fact they had an issue and didn't fix it while it was under warranty. If you think that's ok than so be it. I personally don't think it's right and I told them. I guess I'm entitled to that.
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  #95  
Old 12-09-2015, 01:11 PM
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Re: Why did you choose Grand Cherokee

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Originally Posted by X54TH View Post
Not about money. Sorry if I gave the impression that I was upset over the $160 bucks. I spent that for lunch yesterday. It's the fact they had an issue and didn't fix it while it was under warranty. If you think that's ok than so be it. I personally don't think it's right and I told them. I guess I'm entitled to that.

It just seems like kind of a "cut of your nose to spite your face" kind of reaction. Especially for what amounts to the cost of your lunch.




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  #96  
Old 12-09-2015, 01:49 PM
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Re: Why did you choose Grand Cherokee

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Originally Posted by Jsboening View Post
It just seems like kind of a "cut of your nose to spite your face" kind of reaction. Especially for what amounts to the cost of your lunch.
Maybe, but some things are worth the principle, especially when that survey comes around.

The thing is, it appears they began diagnosing the problem before the warranty ran out. That's when the service should have been considered started.

The fact that they didn't figure out and fix it until after shouldn't be a consideration. The ball started rolling before. He's not the one who waited until the warranty was up to pursue a fix.

They should have honored the warranty.

So, in the end, it's not about him being out the $160. It's about them being out the sale price of his next vehicle and the revenue from the service that goes along with it.

It's also about his ability to go online and mention his experience with Chrysler not honoring that warranty.

Once the ball leaves the player's hands, it counts even if the buzzer goes off before it gets to the rim.

Having said that, I would have likely fought it out of principle rather than simply not buy another vehicle from them. It takes being screwed more than once to get on my banishment list.

So far, AT&T and Toshiba are the only companies that have made that cut. AT&T screwed me 3 times in 8 months to earn their spot. With Toshiba, I had two laptops in a row where the power supplies failed just after the warranty ran out. I won't be buying a third to see if that one is the charm.
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