Originally Posted by Jsboening
It just seems like kind of a "cut of your nose to spite your face" kind of reaction. Especially for what amounts to the cost of your lunch.
Maybe, but some things are worth the principle, especially when that survey comes around.
The thing is, it appears they began diagnosing the problem before the warranty ran out. That's when the service should have been considered started.
The fact that they didn't figure out and fix it until after shouldn't be a consideration. The ball started rolling before. He's not the one who waited until the warranty was up to pursue a fix.
They should have honored the warranty.
So, in the end, it's not about him being out the $160. It's about them being out the sale price of his next vehicle and the revenue from the service that goes along with it.
It's also about his ability to go online and mention his experience with Chrysler not honoring that warranty.
Once the ball leaves the player's hands, it counts even if the buzzer goes off before it gets to the rim.
Having said that, I would have likely fought it out of principle rather than simply not buy another vehicle from them. It takes being screwed more than once to get on my banishment list.
So far, AT&T and Toshiba are the only companies that have made that cut. AT&T screwed me 3 times in 8 months to earn their spot. With Toshiba, I had two laptops in a row where the power supplies failed just after the warranty ran out. I won't be buying a third to see if that one is the charm.