Why Do Complaint Posts Get Closed So Early? - Page 5 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Join Jeep Garage Today
Closed Thread
 
Thread Tools Display Modes
 
  #49  
Old 11-06-2014, 09:02 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by GCLimited View Post
Why do complaint posts about Jeeps get closed so early on this web site, and why does it seem the "leg humpers" always come in to these threads, pick arguments with the initiators of the threads basicly saying they're just complainers, then cry to the mods to close the threads?

Case in point the two most recent threads about Consumer Reports slamming the W2 Jeep Grand Cherokee. What happened that was so bad the threads had to be closed? Is it policy on this site that these leg humping bullies always win in the end? What's so bad about someone posting a complaint they have with their vehicle, then later defend their position against the attacks from these key board warriors? Why is it I RARELY see a Mod punish these trouble makers?

Again, what exactly was the reason for closing those theads? There was no swearing, just attacks from the Jeep leg humpers that took offence to legitimate complaints made by GC owners...who later had to defend their position.

Yeah, I don't understand it either. Those two threads seemed fine to me. There were disagreements for sure, but for the most part everyone remained at least mostly respectful. I didn't see any crazy outbursts, name calling, or anything like that. Just a debate that barely got heated at most. Yet a mod felt the need to close both threads because he didn't like what he was reading? Weird....

Sponsored Links
Advertisement
 
  #50  
Old 11-06-2014, 09:04 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by tomk View Post
I just happened to read those two threads.

They had both turned into pissing contests.

Maybe we need a FEMA camp where such threads can be moved to so they can burn themselves out.

Just MHO.

...tom

Here's the problem....when a thread like that gets closed, the debate tends to spill over into a new thread...and so on...and so on...until it eventually does burn itself out.
  #51  
Old 11-06-2014, 09:05 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by jp467 View Post
i was going to post something but I'm not falling for this game. I think just by you starting this thread it shows who the trouble maker is.
Pot. Kettle. Black.

I find it ironic that you'd say that, considering that you were the originator of one of the Consumer Reports threads.
  #52  
Old 11-06-2014, 09:08 PM
MDBones's Avatar
OVERLAND HIGH ALTITUDE
My Jeep: 2016 3.6L WK2
 
Join Date: Mar 2014
Location: Wisconsin's West Coast
Posts: 3,574
Thanks: 623
Thanked 609 Times in 500 Posts
Rep Power: 10555
MDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond repute
Garage
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by lstowell View Post
Would the mods be willing to start a pool for how long it takes to get this topic shutdown? I could offer a PDF of a 1950s Willys 4wd as prize...
Ummmm... I'd say within the next 10 posts.
__________________

THE GHOST
  #53  
Old 11-06-2014, 09:13 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by macfan View Post
These service mangers are so used to being climbed on that taking them coffee and donuts or similar (gift card to take their wife out to dinner maybe) and a willingness to work with them just might get you a different attitude from them.

You have got to be kidding.....how about they just do their jobs and be happy about it? As a customer, I shouldn't have to do anything but bring my new Jeep to the dealership for them to fix under warranty. That's why they are there. And if I'm angry that my new $50K Jeep doesn't shift properly and I'm vocal about it, then they should listen to my complaints. That's part of customer service and customer satisfaction. If they can't accept that, then they need to find a different job.
The Following User Says Thank You to MSCA For This Useful Post:
  #54  
Old 11-06-2014, 09:20 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by macfan View Post
GCLimited: I never said you don't have a problem.

Actually, you did:


Quote:
Originally Posted by macfan
I wish I were in a position to drive your Jeep as I am betting it shifts just fine. I think the whole problem is you have bought into the foreign car myth that they are of a better quality.
  #55  
Old 11-06-2014, 09:26 PM
SW03ES's Avatar
Senior Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2011
Location: Gaithersburg, MD
Posts: 1,882
Thanks: 18
Thanked 69 Times in 54 Posts
Rep Power: 1304485
SW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond repute
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by MSCA View Post
You have got to be kidding.....how about they just do their jobs and be happy about it? As a customer, I shouldn't have to do anything but bring my new Jeep to the dealership for them to fix under warranty. That's why they are there. And if I'm angry that my new $50K Jeep doesn't shift properly and I'm vocal about it, then they should listen to my complaints. That's part of customer service and customer satisfaction. If they can't accept that, then they need to find a different job.
Again...you need to want to be happy. You can whine and say things "should be a certain way" or you can make them the best they can be the way they are.

The service rep at the dealer didn't build your Jeep, they aren't responsible for the issues you're having. They aren't even an employee of Chrysler, they work for the dealer. They get yelled at every day by people who complain to them, yell at the, because they have to pay for brakes, etc. They can be a huge advocate for you, if they want to be.

I have found that being nice to these people, asking them about their day, and yes at Christmas once you know them maybe bring them a little gift card or something...they will bend over backwards to try and help you.
__________________
~Steve~
2015 Lexus LS460 AWD, Nebula Grey w/Light Grey Shimamoku Interior
2015 Kia Sedona SX-L, BlackBerry w/ Dark Burgundy Interior
Previous Jeeps: 2014 Grand Cherokee Overland; 2011 Grand Cherokee Laredo X
The Following 3 Users Say Thank You to SW03ES For This Useful Post:
  #56  
Old 11-06-2014, 09:30 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by Scottina06 View Post
one statement here before I close this thread as well.

It seems both you and MSCA started with one simple issue with a clunk or hard shift from 2-1 or 1-2 when creeping in a parking lot...or in a certain scenario......to your entire jeep is a piece of shit with all these "issues" and yes issues is a quote from both of you. Al the sudden you have friends, collegues, collegues daughters etc. with the same horrible issues. There are folks here with the same issue. But to me...its kinda silly. I drove one members jeep who was complaining and it didn't do it one time or when it did...he said...see there....it did it. I just looked at him and smiled....
It was a WOW moment for me. I told him to quit being a whiner and drive his truck like it was meant to be driven. Turn up the great audio system....drive in sport ever once and awhile. Quit driving through parking lots with all audio, ac systems etc. off listening for squeaks, clunks and squeals. Enjoy your jeep and enjoy life instead of looking for every little noise coming from your man made vehicle. He responded by...."my Toyota Avalon never did any of this!" So we drove it.....9000 miles....put windows down...all audio and ac off. It had all kinds of noises...squeaks and squeals. Brakes, tranny, suspension etc. I pressed on the dash and it squeaked like a mouse. I proved my point. My point here is quit being so damn anal and drive your damn jeeps! Don't like my statement.....so long....don't let the door hit ya
Too bad you don't live closer to me. I'd LOVE to take you for a ride in my Grand Cherokee and see how hard you feel the 1-2 shift when it smacks you in the back. Does it do it every time? Nope. Does it do it every day? Yes, several times. Did it cause my Jeep to break down and strand me on the side of the road? No. Is it annoying? Yes. Will it eventually cause the transmission to fail or have serious issues? Probably.

I had a Jeep service manager tell me that he drove my Jeep for 7 miles and it worked perfectly. Then I took him for a ride, made the 1-2 shift bang three times in a row, all within about 500 ft. Then he couldn't look me in the eye and tell me that my Jeep was "normal" and that all Jeeps shift like that. We even went as far as taking another new Jeep out for a little ride to prove it. When the BS started to clear, we had a nice little discussion and he admitted that he's seen this problems lots of times and sometimes the adaptive learning reflash works and sometimes it doesn't. If it doesn't, a valve body replacement is the next step. If that doesn't fix it, a new transmission is the next step after that.

Anyway, this should illustrate the fact that my transmission is screwed up. And besides, it's starting to get worse lately. It's not just the 1-2 upshift problem anymore. Am I aggravated? You bet your ass I am. But I'm not going to cry about it beyond the occasional moaning on the forum or even more so to my coworkers, many of whom already know how disappointed I am with the new Jeep. Sorry, but that's life. People talk and express themselves. What am I supposed to say when someone says to me "Hey, how do you like your new Jeep?" I've been asked that at least 10 times over the last three or four weeks. My answer is always the same--I'd like it a lot more if the transmission shifted properly. And of course that always turns into a much longer discussion.
  #57  
Old 11-06-2014, 09:33 PM
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Nov 2010
Posts: 1,337
Thanks: 1
Thanked 46 Times in 41 Posts
Rep Power: 4082
jp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond repute
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by MSCA View Post
Pot. Kettle. Black.

I find it ironic that you'd say that, considering that you were the originator of one of the Consumer Reports threads.
Why is that ironic when all I did was start a thread on something that was completely true from consumer reports? Something that you refused to even look at when you claimed to have the facts at hand because it was positive true information that you didn't want to acknowledge. If you do really own a Grand Cherokee which at this point I kinda doubt I can completely understand why your dealer blew you off. I don't see where you have added anything to the discussion here. I think your just here trolling
  #58  
Old 11-06-2014, 09:40 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by SW03ES View Post
Again...you need to want to be happy. .
Do you really think I don't want to be happy? Really? Do you really think anyone doesn't want to be happy?

Here's what would make me happy-- I buy a new Jeep and it works properly. Oh, but wait, that didn't happen. So am I unhappy? Nah, not really. I'm disappointed for sure, but I wouldn't go as far to say that I'm unhappy at that point. But then I bring it to a dealership to have it repaired and I go through TONS of headaches. First, the Service Advisor calls me up after half a day has gone by to tell me that I have to bring my Jeep back to where I purchased it to have the transmission fixed. I say to him "you guys are 1/2 mile from my job, so it's much more convenient to bring it to you instead". He again tells me that the purchasing dealership should fix it. Then when I ask to speak to the Service Manager, well, he's in a meeting, but they'll leave him a message to call me back. Do you think he ever called me back? Nope. I had to call three times before I could get him on the phone. He then proceeds to tell me that there's nothing wrong with my Jeep and that it shifts just fine. Oh really? Then why did his Service Advisor just tell me that I'd have to bring it to another dealership to fix it?

See where I'm going with this? So I tell the Service Manager to have the shuttle driver come pick me up from my job so I can show him what's wrong with the Jeep. Of course three more phone calls to several different people at the dealership and two hours later, the shuttle driver shows up at my job. Unbelievable.

I can go on, but I won't. But am I pissed at this point? Yes, I sure am. Did I want to be happy? Yes, I did. Did that particular dealership do anything at all to make me happy? Not a damn thing. They treated me like shit. Why? I dunno...maybe because I didn't buy my Jeep there. Ironically, I tried to buy my Jeep there, but the salesman I dealt with did nothing but try to sell me a Jeep I didn't want. I wasn't demanding at all, I just wanted a black on black Overland. That's it. He told me that he had one. When I got there, it was black on the outside, but not on the inside. I told him I wanted black on black. He tried to sell me the one he had and made no effort to locate another one. So I left and purchased a black on black elsewhere. Funny, huh?
  #59  
Old 11-06-2014, 09:42 PM
macfan's Avatar
Member
My Jeep: 2014 3.2L KL
 
Join Date: Oct 2013
Location: Fenton, Michigan USA
Posts: 608
Thanks: 130
Thanked 92 Times in 77 Posts
Rep Power: 5911
macfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond repute
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by MSCA View Post
You have got to be kidding.....how about they just do their jobs and be happy about it? As a customer, I shouldn't have to do anything but bring my new Jeep to the dealership for them to fix under warranty. That's why they are there. And if I'm angry that my new $50K Jeep doesn't shift properly and I'm vocal about it, then they should listen to my complaints. That's part of customer service and customer satisfaction. If they can't accept that, then they need to find a different job.
I know you think you are right and have a point but how has that attitude worked for you so far? Obviously it has not worked as you still have a problem Jeep. You have nothing to lose by trying my way even if you don't like it. The ironic thing is you have a Jeep which you say has a problem and I have a Jeep that is next to perfect. The following is not brag but let me show you the difference. I custom ordered my Jeep. When it came in the dealership called and asked me if I would mind if they kept it a couple of days to go over it. This is what they did. They checked and adjusted all body panels. They fine tuned everything and in particular checked out my transmission. Then they put sealer on the body, upholstery, and carpet. Lastly they filled my Jeep with a full tank of gas. All of that at no extra cost to me. None of it in of itself was a big deal but it did save a lot of nitpicky runs back to the dealer. And to finish it off my service manger told me to never schedule an appointment with a service writer but to always call him personally. I always have a loaner car available to me because it is the service manager's personal vehicle. You might call it leg humping but I call it doing what is necessary to get what I want. Not being willing to compromise is kind of expensive and inconvenient. I repeat what have got to lose trying it a different way? If you really came here looking for help then why not accept some? The treatment I get at my dealer is worth a cup of coffee, a doughnut or two, or a gift card. Let me leave you with this. When I wanted a part that was backordered for weeks my service manager, without me asking, used one of his 4 passes he gets a month to move my request to the head of the line. Honey works!!!
  #60  
Old 11-06-2014, 09:44 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by jp467 View Post
Why is that ironic when all I did was start a thread on something that was completely true from consumer reports? Something that you refused to even look at when you claimed to have the facts at hand because it was positive true information that you didn't want to acknowledge. If you do really own a Grand Cherokee which at this point I kinda doubt I can completely understand why your dealer blew you off. I don't see where you have added anything to the discussion here. I think your just here trolling
Because you felt the need to start that thread when there was already a thread that you already mentioned that over and over again. There was no need for that thread, quite honestly.

BTW, you never did give me the issue and page number. I looked, but couldn't find the info you were claiming. Were you making it up?

And if you really don't think I have a Grand Cherokee, I can only laugh. At this point, I wish you were right.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
TSBs to get early 14 up to date? tygate Grand Cherokee SRT - WK2 0 10-29-2013 06:34 PM
Minor complaint 2014 (ok, not much of a complaint! lol) StaticFX Grand Cherokee - WK2 - 24 07-18-2013 02:31 PM
where's my sig and why cant i edit old posts? spatial_k Site News, Help, and Feedback 5 04-21-2013 02:43 AM
Sunroof stuck closed - Can I get to it? jwernatl Troubleshooting/Problems 10 03-21-2012 10:58 PM
Today's Posts And Unanswered Posts... Frankie Site News, Help, and Feedback 5 08-23-2010 09:51 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 09:55 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.