Why Do Complaint Posts Get Closed So Early? - Page 6 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Join Jeep Garage Today
Closed Thread
 
Thread Tools Display Modes
 
  #61  
Old 11-06-2014, 09:48 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by macfan View Post
I know you think you are right and have a point but how has that attitude worked for you so far? Obviously it has not worked as you still have a problem Jeep.
Okay, lets back this up to my very first Jeep service experience. I drove into my dealer's drive-in service bay. I was politely greeted by a professional Service Advisor, who opened my door for me and asked me if I wanted a cup of coffee. I politely declined. He takes his clipboard and checks my mileage. Then he pops the hood and tops off my windshield washer fluid for me. Then he asks me the reason for my visit. He listens to me and takes notes.

Quite honestly, I am VERY impressed at this point. I own (and have owned in the past) some high-end German cars and never had that sort of treatment. Everyone was pleasant and polite. I left in a shuttle for my job, about 1/2 mile down the road.

After that, everything fell apart. Why? I don't know for sure, but I think it might have been once they realized that I didn't buy my Jeep there. Anyways, you can scroll up and see how my service experience went downhill from there. And you want me to buy the guy a donut and a cup of coffee? Bwahahahahahhahahaha...I think not.

Sponsored Links
Advertisement
 
  #62  
Old 11-06-2014, 09:53 PM
macfan's Avatar
Member
My Jeep: 2014 3.2L KL
 
Join Date: Oct 2013
Location: Fenton, Michigan USA
Posts: 608
Thanks: 130
Thanked 92 Times in 77 Posts
Rep Power: 5951
macfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond repute
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by MSCA View Post
Okay, lets back this up to my very first Jeep service experience. I drove into my dealer's drive-in service bay. I was politely greeted by a professional Service Advisor, who opened my door for me and asked me if I wanted a cup of coffee. I politely declined. He takes his clipboard and checks my mileage. Then he pops the hood and tops off my windshield washer fluid for me. Then he asks me the reason for my visit. He listens to me and takes notes.

Quite honestly, I am VERY impressed at this point. I own (and have owned in the past) some high-end German cars and never had that sort of treatment. Everyone was pleasant and polite. I left in a shuttle for my job, about 1/2 mile down the road.

After that, everything fell apart. Why? I don't know for sure, but I think it might have been once they realized that I didn't buy my Jeep there. Anyways, you can scroll up and see how my service experience went downhill from there. And you want me to buy the guy a donut and a cup of coffee? Bwahahahahahhahahaha...I think not.
Nothing I can do for you then. I wish you the best. It seems that it is more important to you that you be right than get your Jeep fixed.
  #63  
Old 11-06-2014, 09:55 PM
SW03ES's Avatar
Senior Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2011
Location: Gaithersburg, MD
Posts: 1,882
Thanks: 18
Thanked 69 Times in 54 Posts
Rep Power: 1304525
SW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond repute
Re: Why Do Complaint Posts Get Closed So Early?

The other thing that I hear a lot is that the dealer ducks your calls or they don't want to address your issues, etc.

This makes no sense. The dealer WANTS to do warranty work. They get paid to do it, and the service advisors work on commission a lot of times. The service department doesn't care if you bought your Jeep there or not. The dealership makes money on service, not sales. Do you think perhaps your attitude has something to do with why they don't want to help you? My 2011 Jeep had 27 warranty repairs, never one time did someone try and duck me or not return my calls. And that was multiple dealers none of which was where I bought the Jeep.

Jeep service is on the whole pretty crappy, I agree. It's very mainstream car dealer in 1990. As for the dealer trying to sell you a car on the lot vs finding you one, that's car dealership 101. Car dealerships suck, that's nothing new. So, what's your point?

Do I think you want to be happy? From your posts, I would say you no longer want to be happy with your Jeep no. So...instead of posting about it here and harassing all these people who have nothing to do with your problems...sell it and move on. Shit or get off the pot.
__________________
~Steve~
2015 Lexus LS460 AWD, Nebula Grey w/Light Grey Shimamoku Interior
2015 Kia Sedona SX-L, BlackBerry w/ Dark Burgundy Interior
Previous Jeeps: 2014 Grand Cherokee Overland; 2011 Grand Cherokee Laredo X
  #64  
Old 11-06-2014, 10:00 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by macfan View Post
Nothing I can do for you then. I wish you the best. It seems that it is more important to you that you be right than get your Jeep fixed.

Seriously? If cup of coffee and a donut would get my car fixed, I'd buy it for the entire dealership. Fact of the matter is that they don't know how to fix this problem. It's hit and miss. Sometimes the fix works, sometimes it doesn't. You know what else the Service Manager told me? He said that if I end up with a new transmission, I have a 50/50 chance of getting one that has the same issue again. I wasn't sure if he was serious when he said that, but he assured me that nearly half of the tranmsissions they have replaced on the 2014 Grand Cherokees have the same problem.
  #65  
Old 11-06-2014, 10:00 PM
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Nov 2010
Posts: 1,337
Thanks: 1
Thanked 46 Times in 41 Posts
Rep Power: 4123
jp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond repute
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by MSCA View Post
Because you felt the need to start that thread when there was already a thread that you already mentioned that over and over again. There was no need for that thread, quite honestly.

BTW, you never did give me the issue and page number. I looked, but couldn't find the info you were claiming. Were you making it up?

And if you really don't think I have a Grand Cherokee, I can only laugh. At this point, I wish you were right.
Oh yea your right we can't have a thread saying something positive someone might see it. I told you how to view the report and you claim to have all issues for several years. Its just something you don't want to acknowledge and thats fine doesn't matter. For someone that was trying to get a point across about the issue they are having I think you have done a good job at losing all credibility on here.
  #66  
Old 11-06-2014, 10:01 PM
SW03ES's Avatar
Senior Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2011
Location: Gaithersburg, MD
Posts: 1,882
Thanks: 18
Thanked 69 Times in 54 Posts
Rep Power: 1304525
SW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond reputeSW03ES has a reputation beyond repute
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by MSCA View Post
You know what else the Service Manager told me? He said that if I end up with a new transmission, I have a 50/50 chance of getting one that has the same issue again. I wasn't sure if he was serious when he said that, but he assured me that nearly half of the tranmsissions they have replaced on the 2014 Grand Cherokees have the same problem.
What else do you expect the guy to do? He's probably right. He's not a transmission engineer...he can't design you a new transmission.

Be angry at Chrysler not the dealer. They're just a middleman
__________________
~Steve~
2015 Lexus LS460 AWD, Nebula Grey w/Light Grey Shimamoku Interior
2015 Kia Sedona SX-L, BlackBerry w/ Dark Burgundy Interior
Previous Jeeps: 2014 Grand Cherokee Overland; 2011 Grand Cherokee Laredo X
  #67  
Old 11-06-2014, 10:12 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by SW03ES View Post
The other thing that I hear a lot is that the dealer ducks your calls or they don't want to address your issues, etc.

This makes no sense. The dealer WANTS to do warranty work. They get paid to do it, and the service advisors work on commission a lot of times. The service department doesn't care if you bought your Jeep there or not. The dealership makes money on service, not sales. Do you think perhaps your attitude has something to do with why they don't want to help you?
You are completely wrong on so many counts. Dealerships DO NOT want to do warranty work. They get far more money for work that is not under warranty. They HAVE to do warranty work, not that they WANT to do it. It goes along with the territory.

And yes, the Service Depart often does care where you purchased your vehicle. I had a nice chat with the Service Manager about this. I complained to him about the Service Advisor telling me to bring my vehicle to the purchasing dealer. He told me that the owner of his dealership encourages them to send away customers with problematic vehicles that aren't purchased there.

This is nothing new. I once owned a Ford that was flat our REFUSED warranty work by a dealership because I didn't buy it there. That's not always the case though. Most higher-end brands will gladly fix your car no matter where you purchased it. Hell, they even give you a free loaner too. That's been more of my experience than anything else. This nonsense with my local Jeep dealer is just that--nonsense.

And as for my attitude---did you read what I wrote? My dealership experience started off fantastic. No attitude from them and certainly none from me. It was only after they started in with the "go bring it back where you purchased it" and then the "nothing is wrong with your vehicle" BS that I copped an attitude. So there goes that theory, huh?

Quote:

My 2011 Jeep had 27 warranty repairs, never one time did someone try and duck me or not return my calls. And that was multiple dealers none of which was where I bought the Jeep.
Good for you. Not all dealerships are the same. Just like not all Jeeps are the same. There are good ones and there are apparently bad ones. Just my luck to get a bad Jeep and then go to a bad Jeep dealership, I guess. LOL

Quote:
Jeep service is on the whole pretty crappy, I agree. It's very mainstream car dealer in 1990. As for the dealer trying to sell you a car on the lot vs finding you one, that's car dealership 101. Car dealerships suck, that's nothing new. So, what's your point?
My point was just what it was--that I actually TRIED to purchase my Jeep at that particular dealership. And I would have if their salesman made any effort at all to get me a black-on-black Overland, which is what I wanted. You don't see the irony in that? The fact that they hold it against me because I didn't buy the Jeep there?

Quote:

Do I think you want to be happy? From your posts, I would say you no longer want to be happy with your Jeep no. So...instead of posting about it here and harassing all these people who have nothing to do with your problems...sell it and move on. Shit or get off the pot.
Sure, easy to say. Sell it. Lose lots of money. Move on. Funny thing is that I just might do that. I don't want to piss away that much money so early on. Maybe I'll just let them keep trying to fix it and eventually lemon law it. Or maybe I'll just dump it and move on. Or maybe they'll actually fix it and I'll drive it for the remainder of the 3-year warranty before I sell it. That's my choice....my decision, not yours.
  #68  
Old 11-06-2014, 10:13 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by jp467 View Post
Oh yea your right we can't have a thread saying something positive someone might see it. I told you how to view the report and you claim to have all issues for several years. Its just something you don't want to acknowledge and thats fine doesn't matter. For someone that was trying to get a point across about the issue they are having I think you have done a good job at losing all credibility on here.
Issue? Page number?

Were you making it up? I looked and couldn't find it. Prove yourself, junior.
  #69  
Old 11-06-2014, 10:15 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by SW03ES View Post
What else do you expect the guy to do? He's probably right. He's not a transmission engineer...he can't design you a new transmission.

Be angry at Chrysler not the dealer. They're just a middleman
I am angry at Chrysler. But I'm also angry at the dealer FOR THE WAY THAT THEY TREATED ME. Do you not get that? Did you read my posts? The dealership experience started out great, but went to complete shit within a few hours. Was that my fault? Not at all. I did NOTHING to deserve getting treated like that. But I guess I shouldn't be angry about it, huh? Get real....
  #70  
Old 11-06-2014, 10:16 PM
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Nov 2010
Posts: 1,337
Thanks: 1
Thanked 46 Times in 41 Posts
Rep Power: 4123
jp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond repute
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by MSCA View Post
Seriously? If cup of coffee and a donut would get my car fixed, I'd buy it for the entire dealership. Fact of the matter is that they don't know how to fix this problem. It's hit and miss. Sometimes the fix works, sometimes it doesn't. You know what else the Service Manager told me? He said that if I end up with a new transmission, I have a 50/50 chance of getting one that has the same issue again. I wasn't sure if he was serious when he said that, but he assured me that nearly half of the tranmsissions they have replaced on the 2014 Grand Cherokees have the same problem.
I think you are full of it. Didn't you say in earlier posts that the dealer told you that they had not seen many problems with the 8 speed? Now your saying that he told you that a replacement has a 50/50 chance of the same issue. I think your full of BS. I don't why I keep responding to this nonsense.
The Following User Says Thank You to jp467 For This Useful Post:
  #71  
Old 11-06-2014, 10:19 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Quote:
Originally Posted by jp467 View Post
I think you are full of it. Didn't you say in earlier posts that the dealer told you that they had not seen many problems with the 8 speed? Now your saying that he told you that a replacement has a 50/50 chance of the same issue. I think your full of BS. I don't why I keep responding to this nonsense.
Hahahha....yes, that's EXACTLY correct. They did say both of those things. Why do you think I got so pissed off? They lied to me. More than once. Finally, they admitted that the 8-speed is problematic. Even more than that, they admitted that they are STILL seeing these same problems on a good number of the 2015 models (like mine).
  #72  
Old 11-06-2014, 10:26 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Why Do Complaint Posts Get Closed So Early?

Okay, so this thread has officially gone to crap now too. I'm sure it will be locked soon. But in any event, I'm done with this part of the discussion. I have a Jeep that doesn't shift right and I have a dealership that treats me like a second-class citizen.

My only move now is to go back to my purchasing dealership and hope that they can figure it out for me. Unfortunately for me, that dealership is nowhere near my house. You know what else is funny? Next summer I'll be moving out of state because of my job. If I still have the Jeep at that point, I wonder if the local dealer out there will have any issue working on my Jeep. How funny would it be if they told me to bring it back to where I bought it? Hahahaha, not even possible at that point.

Okay, that's enough for now.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
TSBs to get early 14 up to date? tygate Grand Cherokee SRT - WK2 0 10-29-2013 06:34 PM
Minor complaint 2014 (ok, not much of a complaint! lol) StaticFX Grand Cherokee - WK2 - 24 07-18-2013 02:31 PM
where's my sig and why cant i edit old posts? spatial_k Site News, Help, and Feedback 5 04-21-2013 02:43 AM
Sunroof stuck closed - Can I get to it? jwernatl Troubleshooting/Problems 10 03-21-2012 10:58 PM
Today's Posts And Unanswered Posts... Frankie Site News, Help, and Feedback 5 08-23-2010 09:51 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 03:17 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.