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Old 01-26-2011, 05:07 PM
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Windshield Replacement

I picked up my new JGC on Saturday and the windshield cracked within the first 100 miles. Is it possible this is covered under warranty? Guessing it was a rock (the crack has grown to about 18" in length) but hard to tell if there is an impact spot (maybe a really tiny one).

Appreciate any input on whether I should just submit it to my insurance company and also if I should make sure a Jeep dealer installs or if Safelight is OK to use.

BTW- Love my Jeep (Dk Charcoal Grey with saddle leather interior).
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Old 01-26-2011, 05:18 PM
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Re: Windshield Replacement

It would not hurt to call your dealer to see his position on this,its worth a try if you r not sure how it occured...pattyboy
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Old 01-26-2011, 05:39 PM
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Re: Windshield Replacement

If there is not a star in the glass from a rock impact then I would be safe to guess it would be covered under warranty. Years ago I had one of the first Mini Coopers and the windsheild cracked and was replaced under warranty.
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Old 01-26-2011, 05:54 PM
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Re: Windshield Replacement

99% sure they are going to want you to file an insurance claim.

Windshields are covered under your comprehensive coverage and in some states, like Florida it's with no deductible.

Quote:
Florida Stature: 627.7288
Comprehensive coverage; deductible not to apply to motor vehicle glass.

The deductible provisions of any policy of motor vehicle insurance, delivered or issued in this state by an authorized insurer, providing comprehensive coverage or combined additional coverage shall not be applicable to damage to the windshield of any motor vehicle covered under such policy.
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Old 01-26-2011, 06:02 PM
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Re: Windshield Replacement

Your going to have to file a claim. Also reference a similar incident.

Cracked Windshield
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Old 01-26-2011, 08:21 PM
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Re: Windshield Replacement

Quote:
Originally Posted by mcomito View Post
I picked up my new JGC on Saturday and the windshield cracked within the first 100 miles. Is it possible this is covered under warranty? Guessing it was a rock (the crack has grown to about 18" in length) but hard to tell if there is an impact spot (maybe a really tiny one).

Appreciate any input on whether I should just submit it to my insurance company and also if I should make sure a Jeep dealer installs or if Safelight is OK to use.

BTW- Love my Jeep (Dk Charcoal Grey with saddle leather interior).
i personally would never use safelight again. the glass they use is cheap. i caught them trying to install glass with rough edges on our VW (has no glass frame) the second unit was the wrong one. so far two wasted days. the third came in they installed and cracked it, third wasted day. fourth one went in with no problems, then cracked a week latter, not a rock chip. denied warranty.
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Old 01-27-2011, 12:57 AM
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Re: Windshield Replacement

Quote:
Originally Posted by mcomito View Post
I picked up my new JGC on Saturday and the windshield cracked within the first 100 miles. Is it possible this is covered under warranty? Guessing it was a rock (the crack has grown to about 18" in length) but hard to tell if there is an impact spot (maybe a really tiny one).

Appreciate any input on whether I should just submit it to my insurance company and also if I should make sure a Jeep dealer installs or if Safelight is OK to use.

BTW- Love my Jeep (Dk Charcoal Grey with saddle leather interior).
I had the same thing happen, but mine was a couple months old when a stone hit it and cracked it. I also had an appt to have Safelite change it but I canceled it when I found out they were going to use their own aftermarket glass. I wanted the OEM glass and I insisted on it and I got it. Jeep dealers do not install windshields they would use an outside glass company. There are two different windshields for these depending if you have the rain sensor or not. Mine had the rain sensor the cost was about 480 and I had a 250 insurance deductable so it cost me about 230 out of pocket. And no this would not be covered under warrenty.
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Old 01-27-2011, 05:13 PM
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Re: Windshield Replacement

INSIST on original glass. Have your dealer put it in to be sure (they'll buy the windshield from Mopar, and contract out the install).

I had a safelite windshield replaced in my WK, and you could see the glass was inferior (distortion in the corners, etc).

The next time my windshield broke, I had the dealer replace it with Mopar glass. It was perfect, no distortions, less road noise, and seems to get those tiny "pock marks" much less. The difference in price was $169 safelite vs $339 dealer.

Don't let them put in aftermarket glass.
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Old 01-27-2011, 07:22 PM
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Re: Windshield Replacement

The stock windshield is made with a noise suppressing laminate, so yet another reason to opt for the Mopar version over aftermarket. Of course, I'm making an educated/experienced assumption that the aftermarket windshields do not have the same quality lamination as the factory version.
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Old 02-24-2011, 05:22 PM
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Re: Windshield Replacement

Back on Feb 5 I got tagged by a stone that chipped the upper corner of my windshield on the passenger side. It was a very small ding with no radiating cracks but I didn't want it to get any worse. Took it in for repair today.

1. It was covered 100% by my insurance (Allstate)
2. The shop that did it used the standard method-- drill down to the laminate layer, vacuum out any air, fill with clear epoxy resin.
3. I tried to get a photo of the fix but it's tough to focus on glass and get proper background so the repair will show up. Suffice it to say that it's noticeable (more so than the original ding) and it created a 4-leaf clover or Maltese Cross pattern in the material.

My wife is a big Michigan fan so I'm going to tell her that they let me pick a college logo for the repair and I chose Notre Dame. Now it'll bug her every time she rides shotgun in the Jeep.

I'm not crazy about the fix but for $0 I'm going to live with it for a while before deciding what to do. If I hate it, the shop will refund their fee to Allstate and I will get that same amount as a credit toward a new windshield. I'll probably just wait till the next chip and then get the whole glass replaced for my $250 deductible.

PS: The shop tech was diggin' the sharkfin antenna and was familiar with Visual Garage. He also tried to upsell me on front window tints and a clear bra.
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Old 02-25-2011, 10:31 AM
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Re: Windshield Replacement

THis happened to me the other day too...with 90 miles on the odo. I called my insurance co and then the glass co they highly recommended. They got me Mopar glass and suggested I change my deductible to $100 from $250, as it only costs $2-3 more per month. I changed my deductible and pled with my insco to provide the service under the new rate and they did, acknowledging I had been a longtime customer. Net net, the co that did the work was outstanding and the Jeep is back to new again. The company that did the work was Golden State Auto Glass in San Jose if anyone local is looking for good service in this area.

Good luck OP...insist on Mopar replacement glass and do not settle on aftermarket!


Quote:
Originally Posted by mcomito View Post
I picked up my new JGC on Saturday and the windshield cracked within the first 100 miles. Is it possible this is covered under warranty? Guessing it was a rock (the crack has grown to about 18" in length) but hard to tell if there is an impact spot (maybe a really tiny one).

Appreciate any input on whether I should just submit it to my insurance company and also if I should make sure a Jeep dealer installs or if Safelight is OK to use.

BTW- Love my Jeep (Dk Charcoal Grey with saddle leather interior).
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Old 02-25-2011, 10:57 AM
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Re: Windshield Replacement

Quote:
Originally Posted by Bmwister View Post
The stock windshield is made with a noise suppressing laminate, so yet another reason to opt for the Mopar version over aftermarket. Of course, I'm making an educated/experienced assumption that the aftermarket windshields do not have the same quality lamination as the factory version.
That is incorrect. My father owns a glass company which I grew up working in. All windshields are laminated for protection in an accident, not for noise suppression...that is just a plus of lamination. The side front windows are laminated on the jeep for just that reason noise suppression.

To reduce noise on a windshield you must increase the thickness of the glass, in that case all after market or replacement windshields must be manufactured at that thickness.

Most manufactures use companies that make replacement glass for their windshields. Chrysler is PPG so go to a PPG dealer for your replacement it will be the same as the factory one. Land Rover uses Pilkington. Both of which are the top makers in glass.

I woud never recommend safelite to anyone, they are horrible and employ untrained workers.

Just because it fits and doesn't leak doesn't mean you will be safe in an accident. A lot of cars use the windshield as a brace for the passenger airbag and structural support for the roof. A lot of shops do not use the correct sealant and the windshield will not adhere to the car and could fly off in an accident. Others do not let the sealant sit long enough to harden correctly before driving which compromises the seal again.

Always do your research before just anyone replaces your windshield. Just because your insurance company recommends them doesn't mean they are a reputable shop.
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